Human Resources Manager

• Jun 2023 - Present

Administrative Manager

• Nov 2021 - Mar 2023

Developed and implemented human resources goals, strategic plans and was responsible for managing human resource projects. Coached the executive team and managers through employee relations challenges offering sound clear guidance and resolutions. Was responsible for ensuring compliance with employment law and creating and implementing procedures and systems outlining the policies. Designed, implemented and rolled out the organization’s recruitment and selection process.… Show more Developed and implemented human resources goals, strategic plans and was responsible for managing human resource projects. Coached the executive team and managers through employee relations challenges offering sound clear guidance and resolutions. Was responsible for ensuring compliance with employment law and creating and implementing procedures and systems outlining the policies. Designed, implemented and rolled out the organization’s recruitment and selection process. Designed the organization’s career page. Utilized Monday.com to create an ATS and created the electronic application process, skills testing and recruitment process workflows. Created a Gen-Z focused recruitment plan in collaboration with the Multimedia Specialist. Designed and implemented a 60-Day employee onboarding program increasing employee retention by 37% over a one-year period. Designed and implemented an “out of the gate” employee orientation program resulting in complete setup and welcome for new team members on day one. Ensured the transparent flow of information within the company by designing and implementing a variety of communication channels that included: an intranet site, a company-wide calendar of events and an internal company-wide chat channel. Organized and launched group activities and events that engaged in-house and remote employees utilizing the channels I created. Created a survey for corporate philanthropy then analyzed the results to select cost effective/high impact activities the organization could contribute to. I then spearheaded my organization’s participation in the 2022 Backpack Brigade. Created the organization’s annual performance review process and implemented it. Utilized my 60-day onboarding plan to create and curate engaging company-wide and job specific training materials. Managed associate T&A and payroll. Responsible for the organization’s bookkeeping and financial reporting, monitoring costs and expenses. Show less Developed and implemented human resources goals, strategic plans and was responsible for managing human resource projects. Coached the executive team and managers through employee relations challenges offering sound clear guidance and resolutions. Was responsible for ensuring compliance with employment law and creating and implementing procedures and systems outlining the policies. Designed, implemented and rolled out the organization’s recruitment and selection process.… Show more Developed and implemented human resources goals, strategic plans and was responsible for managing human resource projects. Coached the executive team and managers through employee relations challenges offering sound clear guidance and resolutions. Was responsible for ensuring compliance with employment law and creating and implementing procedures and systems outlining the policies. Designed, implemented and rolled out the organization’s recruitment and selection process. Designed the organization’s career page. Utilized Monday.com to create an ATS and created the electronic application process, skills testing and recruitment process workflows. Created a Gen-Z focused recruitment plan in collaboration with the Multimedia Specialist. Designed and implemented a 60-Day employee onboarding program increasing employee retention by 37% over a one-year period. Designed and implemented an “out of the gate” employee orientation program resulting in complete setup and welcome for new team members on day one. Ensured the transparent flow of information within the company by designing and implementing a variety of communication channels that included: an intranet site, a company-wide calendar of events and an internal company-wide chat channel. Organized and launched group activities and events that engaged in-house and remote employees utilizing the channels I created. Created a survey for corporate philanthropy then analyzed the results to select cost effective/high impact activities the organization could contribute to. I then spearheaded my organization’s participation in the 2022 Backpack Brigade. Created the organization’s annual performance review process and implemented it. Utilized my 60-day onboarding plan to create and curate engaging company-wide and job specific training materials. Managed associate T&A and payroll. Responsible for the organization’s bookkeeping and financial reporting, monitoring costs and expenses. Show less

Senior Human Resources Generalist (HRIS Manager)

• May 2021 - Nov 2021

Developed new UKG HRIS strategy in line with the organization’s current business needs and priorities. Utilized a strong grasp of HR principles, security needs, and process development to implement refined security profiles for employees at all levels. Developed customized dashboards attached to security level with quick access buttons and real-time reporting to ensure appropriate access for over 2000 employees. Collaborated with the Recruitment Manager to establish a need for adding… Show more Developed new UKG HRIS strategy in line with the organization’s current business needs and priorities. Utilized a strong grasp of HR principles, security needs, and process development to implement refined security profiles for employees at all levels. Developed customized dashboards attached to security level with quick access buttons and real-time reporting to ensure appropriate access for over 2000 employees. Collaborated with the Recruitment Manager to establish a need for adding the UKG ATS module. Guided the project from inception to completion and full integration at the organization. Collaborated with the Benefits Administrator and insurance vendors to integrate benefits data API. Collaborated with the training and development department to integrate the LMS. Developed custom real-time HRIS reporting for COVID-19 vaccination tracking, certification audits, employee updates, onboarding progress and training completion. Created new workflows accessible from the onboarding coordinator dashboard that reduced manpower 70% and time to process new employees by 90%. Managed human resource staff training on new HRIS processes and options. Coached managers and doctors through the performance management module to complete annual employee reviews. Show less Developed new UKG HRIS strategy in line with the organization’s current business needs and priorities. Utilized a strong grasp of HR principles, security needs, and process development to implement refined security profiles for employees at all levels. Developed customized dashboards attached to security level with quick access buttons and real-time reporting to ensure appropriate access for over 2000 employees. Collaborated with the Recruitment Manager to establish a need for adding… Show more Developed new UKG HRIS strategy in line with the organization’s current business needs and priorities. Utilized a strong grasp of HR principles, security needs, and process development to implement refined security profiles for employees at all levels. Developed customized dashboards attached to security level with quick access buttons and real-time reporting to ensure appropriate access for over 2000 employees. Collaborated with the Recruitment Manager to establish a need for adding the UKG ATS module. Guided the project from inception to completion and full integration at the organization. Collaborated with the Benefits Administrator and insurance vendors to integrate benefits data API. Collaborated with the training and development department to integrate the LMS. Developed custom real-time HRIS reporting for COVID-19 vaccination tracking, certification audits, employee updates, onboarding progress and training completion. Created new workflows accessible from the onboarding coordinator dashboard that reduced manpower 70% and time to process new employees by 90%. Managed human resource staff training on new HRIS processes and options. Coached managers and doctors through the performance management module to complete annual employee reviews. Show less

Business Office Manager

• Jul 2020 - May 2021

Spearheaded the selection, employment, administration, discipline and discharge of all personnel. Instituted accountability utilizing transparent communication, a clear chain of command and well-defined processes and procedures. Scheduled and facilitated initial and ongoing training for new and existing employees. Responsible for tracking, reporting and enforcing training efforts at the community. During my tenure, training compliance increased by 94%. Managed associate… Show more Spearheaded the selection, employment, administration, discipline and discharge of all personnel. Instituted accountability utilizing transparent communication, a clear chain of command and well-defined processes and procedures. Scheduled and facilitated initial and ongoing training for new and existing employees. Responsible for tracking, reporting and enforcing training efforts at the community. During my tenure, training compliance increased by 94%. Managed associate timecards and bi-weekly payroll. Successfully reestablished employee procedures for time and attendance. Built, maintained and managed compliant employee files. Implemented an organized, repeatable onboarding processes to allow for large hiring needs while keeping onboarding effective and compliant. Posted ledgers/balances and reconciled resident accounts. Managed accounts payable and development of the expense and capital budget. Show less Spearheaded the selection, employment, administration, discipline and discharge of all personnel. Instituted accountability utilizing transparent communication, a clear chain of command and well-defined processes and procedures. Scheduled and facilitated initial and ongoing training for new and existing employees. Responsible for tracking, reporting and enforcing training efforts at the community. During my tenure, training compliance increased by 94%. Managed associate… Show more Spearheaded the selection, employment, administration, discipline and discharge of all personnel. Instituted accountability utilizing transparent communication, a clear chain of command and well-defined processes and procedures. Scheduled and facilitated initial and ongoing training for new and existing employees. Responsible for tracking, reporting and enforcing training efforts at the community. During my tenure, training compliance increased by 94%. Managed associate timecards and bi-weekly payroll. Successfully reestablished employee procedures for time and attendance. Built, maintained and managed compliant employee files. Implemented an organized, repeatable onboarding processes to allow for large hiring needs while keeping onboarding effective and compliant. Posted ledgers/balances and reconciled resident accounts. Managed accounts payable and development of the expense and capital budget. Show less

Director of Human Resources

• Dec 2019 - Jun 2020

Developed and evaluated human resource initiatives to support the organization’s strategic goals and created the human resources strategic plan. Instituted change management guidelines. Successfully completed a company-wide job analysis. Created a new employee recognition program and developed a 90-day employee onboarding program. Responsible for human resource legal and regulatory management. Created, implemented and rolled out procedures and systems outlining the policies… Show more Developed and evaluated human resource initiatives to support the organization’s strategic goals and created the human resources strategic plan. Instituted change management guidelines. Successfully completed a company-wide job analysis. Created a new employee recognition program and developed a 90-day employee onboarding program. Responsible for human resource legal and regulatory management. Created, implemented and rolled out procedures and systems outlining the policies, including employee handbook, job descriptions, performance management, corrective action, succession planning and business expenses. Completed audits on employee files and I9 Form compliance. Created and managed new digital employee files system. Implemented and managed a new leave request system. Implemented and managed a new expense management system. Designed and implemented the organization’s recruitment and selection process and guided hiring managers through the process. Designed the organization’s career page. Collaborated with the VP of Marketing to launch the career page and set up applicant tracking and reporting utilizing HubSpot. Organized and launched group activities that engaged in-house and remote employees utilizing organization communication channels. Managed employee recognition programs. Created, launched and analyzed an employee satisfaction survey which garnered a 70% participation rate. Managed the benefits quoting process and spearheaded new benefits rollout. Coached the executive team and managers through employee relations challenges offering sound clear guidance and resolutions. Managed corporate credit cards & expense process. Oversaw my organization’s facilities services, maintenance activities and tradespersons and supervised a staff of three.

Executive Assistant to the Partner

• Nov 2017 - Dec 2019

Supported all efforts and initiatives of the Partner at the organization. Managed calendar and schedule for Partner. Responsible for developing and generating subscription revenue reports. Acted as the liaison for the Partner. Managed 4M dollars in annual renewals and collections for M&S contracts. Managed the integration of the subscription billing management system. During my management revenue from M&S contracts increased 60%. Planned and managed all events including… Show more Supported all efforts and initiatives of the Partner at the organization. Managed calendar and schedule for Partner. Responsible for developing and generating subscription revenue reports. Acted as the liaison for the Partner. Managed 4M dollars in annual renewals and collections for M&S contracts. Managed the integration of the subscription billing management system. During my management revenue from M&S contracts increased 60%. Planned and managed all events including client hosting, internal training, client training (weeklong events). Managed travel for the entire organization. Managed corporate credit cards & expense process and administrated expense system. Oversaw my organization’s facilities services, maintenance activities and tradespersons and supervised the organization’s office assistant. Voted “Employee of the Month” January 2019

Analyst-HR & Finance (6-Mo Contract)

• Mar 2017 - Oct 2017

Operated as the Human Resources Manager for the organization. Created and implemented policies and procedures aligned with the organization’s goals including writing a new harassment and discrimination policy, worker’s compensation, incident reporting and creating an OSHA logbook. Administered payrolls for all segments of the organization including stipend payments for interns. Created and implemented a new time-off tracking system. Created an automated matrix to track savings… Show more Operated as the Human Resources Manager for the organization. Created and implemented policies and procedures aligned with the organization’s goals including writing a new harassment and discrimination policy, worker’s compensation, incident reporting and creating an OSHA logbook. Administered payrolls for all segments of the organization including stipend payments for interns. Created and implemented a new time-off tracking system. Created an automated matrix to track savings plan eligibility. Completed system and paperwork audits to bring the organization into legal compliance. Designed and implemented a human resource records system. Created the official “Business Office Guidebook”. Show less Operated as the Human Resources Manager for the organization. Created and implemented policies and procedures aligned with the organization’s goals including writing a new harassment and discrimination policy, worker’s compensation, incident reporting and creating an OSHA logbook. Administered payrolls for all segments of the organization including stipend payments for interns. Created and implemented a new time-off tracking system. Created an automated matrix to track savings… Show more Operated as the Human Resources Manager for the organization. Created and implemented policies and procedures aligned with the organization’s goals including writing a new harassment and discrimination policy, worker’s compensation, incident reporting and creating an OSHA logbook. Administered payrolls for all segments of the organization including stipend payments for interns. Created and implemented a new time-off tracking system. Created an automated matrix to track savings plan eligibility. Completed system and paperwork audits to bring the organization into legal compliance. Designed and implemented a human resource records system. Created the official “Business Office Guidebook”. Show less

Business Office Director

• Oct 2015 - Mar 2017

Managed the community’s business office and administrative activities. Managed accounts payable, accounts receivable, collections and financial reporting for the community. Spearheaded the selection, employment, administration, discipline and discharge of all personnel. Instituted accountability utilizing transparent communication, a clear chain of command and well-defined processes and procedures. Responsible for employee record and file retention and adherence to state and… Show more Managed the community’s business office and administrative activities. Managed accounts payable, accounts receivable, collections and financial reporting for the community. Spearheaded the selection, employment, administration, discipline and discharge of all personnel. Instituted accountability utilizing transparent communication, a clear chain of command and well-defined processes and procedures. Responsible for employee record and file retention and adherence to state and federal employment law. Administered T&A and payroll activities. Managed new resident contract creation and review process. Maintained the resident contract file system. Instrumental in raising the community’s resident retention rate by 17% and the occupancy by 15% by building enduring relationships with residents and their families. Enhanced the acclimation process for new residents by creating a “Welcome Home” booklet. Oversaw the community’s facilities services, maintenance activities and supervised a team of seven concierge staff. Show less Managed the community’s business office and administrative activities. Managed accounts payable, accounts receivable, collections and financial reporting for the community. Spearheaded the selection, employment, administration, discipline and discharge of all personnel. Instituted accountability utilizing transparent communication, a clear chain of command and well-defined processes and procedures. Responsible for employee record and file retention and adherence to state and… Show more Managed the community’s business office and administrative activities. Managed accounts payable, accounts receivable, collections and financial reporting for the community. Spearheaded the selection, employment, administration, discipline and discharge of all personnel. Instituted accountability utilizing transparent communication, a clear chain of command and well-defined processes and procedures. Responsible for employee record and file retention and adherence to state and federal employment law. Administered T&A and payroll activities. Managed new resident contract creation and review process. Maintained the resident contract file system. Instrumental in raising the community’s resident retention rate by 17% and the occupancy by 15% by building enduring relationships with residents and their families. Enhanced the acclimation process for new residents by creating a “Welcome Home” booklet. Oversaw the community’s facilities services, maintenance activities and supervised a team of seven concierge staff. Show less

Executive Assistant

• Sep 2013 - Oct 2015

Managed communications and calendar. Managed the guest list, email announcements, show related blog postings, social media sharing, show web pages, show recording uploads, and segmenting, for the television show, “Thriving on the Suncoast”. Oversaw post-show distribution. Provided meeting minutes and accurate data management. Provided document control and built a research filing system and file tracking matrix that saved time and resources. Created and managed the monthly… Show more Managed communications and calendar. Managed the guest list, email announcements, show related blog postings, social media sharing, show web pages, show recording uploads, and segmenting, for the television show, “Thriving on the Suncoast”. Oversaw post-show distribution. Provided meeting minutes and accurate data management. Provided document control and built a research filing system and file tracking matrix that saved time and resources. Created and managed the monthly financial and marketing reports. Created the digital marking plan and managed on-line presence, for the franchise. Increased Facebook likes by 88% and doubled the number of 5-star reviews during my tenure. Website administrator for three locations and wrote a variety of blog articles. Created marketing templates for advertisements and electronic newsletters. Planned and executed events for Comfort Keepers. Created presentations and managed audio-visual equipment. Show less Managed communications and calendar. Managed the guest list, email announcements, show related blog postings, social media sharing, show web pages, show recording uploads, and segmenting, for the television show, “Thriving on the Suncoast”. Oversaw post-show distribution. Provided meeting minutes and accurate data management. Provided document control and built a research filing system and file tracking matrix that saved time and resources. Created and managed the monthly… Show more Managed communications and calendar. Managed the guest list, email announcements, show related blog postings, social media sharing, show web pages, show recording uploads, and segmenting, for the television show, “Thriving on the Suncoast”. Oversaw post-show distribution. Provided meeting minutes and accurate data management. Provided document control and built a research filing system and file tracking matrix that saved time and resources. Created and managed the monthly financial and marketing reports. Created the digital marking plan and managed on-line presence, for the franchise. Increased Facebook likes by 88% and doubled the number of 5-star reviews during my tenure. Website administrator for three locations and wrote a variety of blog articles. Created marketing templates for advertisements and electronic newsletters. Planned and executed events for Comfort Keepers. Created presentations and managed audio-visual equipment. Show less

Executive Assistant & Communications Administrator

• Dec 2008 - Feb 2013

Liaison for the club Board of Governors and assisted with rules and by-law changes. Assisted the Board of Governors and the General Manager with correspondence and other communications. Administrator for the Board of Governor elections. Processed new membership and cart registrations and managed on-going cart registration. Managed billing for the activities center. Created presentations for financial and other meetings. Administrator for the club’s communications including… Show more Liaison for the club Board of Governors and assisted with rules and by-law changes. Assisted the Board of Governors and the General Manager with correspondence and other communications. Administrator for the Board of Governor elections. Processed new membership and cart registrations and managed on-going cart registration. Managed billing for the activities center. Created presentations for financial and other meetings. Administrator for the club’s communications including updates to and management of the club website. Managed design and production of the hardcopy and electronic newsletter, email blasts, designs for restaurant menus, event flyers, event programs, and monthly calendars. Administrator for the “Gus 100” project ($100,000 raised to complete the project) and the “Pistilli’s Porch” project ($25,000 raised to complete the project). Show less Liaison for the club Board of Governors and assisted with rules and by-law changes. Assisted the Board of Governors and the General Manager with correspondence and other communications. Administrator for the Board of Governor elections. Processed new membership and cart registrations and managed on-going cart registration. Managed billing for the activities center. Created presentations for financial and other meetings. Administrator for the club’s communications including… Show more Liaison for the club Board of Governors and assisted with rules and by-law changes. Assisted the Board of Governors and the General Manager with correspondence and other communications. Administrator for the Board of Governor elections. Processed new membership and cart registrations and managed on-going cart registration. Managed billing for the activities center. Created presentations for financial and other meetings. Administrator for the club’s communications including updates to and management of the club website. Managed design and production of the hardcopy and electronic newsletter, email blasts, designs for restaurant menus, event flyers, event programs, and monthly calendars. Administrator for the “Gus 100” project ($100,000 raised to complete the project) and the “Pistilli’s Porch” project ($25,000 raised to complete the project). Show less