Experience

Telepoll Market Research

• Canada
• Market Research
• 1 - 100 Employee

• Head Supervisor

  • Nov 2012 - Present

  Project management and mange a team of 50 unilingual and bilingual interviewers (French - English)Main tasks:- Oversee various projects in field and ensuring that client's deadline and cost are met- DASH form and survey programming- Data file generation- Sample management- Questionnaire checking, pre-testing, editing, coding and providing suggestions to client when required - Checking marginals and live quota reports- Provide daily report on projects to clients and management- Identify and troubleshoot issues throughout the fielding of the project (Incidence, Contact rate, response rate, length, quotas)- Monitor calls for quality control- Handle disciplinary issues with interviewing staff- Ensure interviewers follow established policies and procedures- Train and coach telephone interviewersResults/Achievements :Proved to be an essential asset to Telepoll's operations, by showing exceptional reliability, serious dedication to the tasks being given. Self-taught DASH programming, giving Telepoll the opportunity to reduce programming cost by removing outsourcing.



Research House

• Market Research
• 1 - 100 Employee

• Bilingual Supervisor / Recruiter

  • May 2010 - Nov 2012

  Manage a team of 35 bilingual interviewers (French - English)Main tasks:- Manage, evaluate and assist members of a team- Provide advice and guidance to interviewers (training, briefing and coaching)- Take care about the productivity, quality, attendance issues, conduct issues of the team- Human resources (recruitment, personal management)- Projects managementResults/Achievements :Started as an interviewer, my professionalism, and my professional background allowedme after 2 months in the company to move to various tasks, Qualitative projects, B to Bprojects, monitoring, human ressources, and finally supervisor



CIC

• France
• Banking
• 700 & Above Employee

• Business Development Manager

  • May 2007 - Dec 2009

  was in charge of a portfolio of approximately 200 business customers (self-employedcraftsmen, merchants, Doctor, Lawyer, certified public accountant, small and mediumcompanies).Main tasks:- Bank advice (savings - loans)- Receivables management- Legal advice, financial, economic, and fiscal- Financial Analysis (Profit / Loss Statement)- Flow Analysis / Risk Management- Developing Portfolio (canvassing)Results/Achievements :Increase the portfolio of 20% of customersManage 9 million € of savings and 14 million € of credits (Middle & Long Terms), 7million € of credits (Short Terms)



LCL

• France
• Banking
• 700 & Above Employee

• Credit Analyst

  • Sep 2005 - Sep 2006

  was in charge of studying the financial, economic and legal situation of the businesscustomers or prospect (Business plan) who solicit funds through his Businessdevelopment manager.Main tasks:- Established Financial and economical diagnostics- Restored Financial conditions (rate, period, guarantees, insurance)- Compiled final decision summaries for the Business development managerResults/Achievements:Completion of a thesis on "Bank Risk Management".