Experience

Metsä Board

• Finland
• Paper and Forest Product Manufacturing
• 500 - 600 Employee

• Transition Coordinator - Customer Service Team Leader

  • Dec 2022 - Present

  Transition Coordinator for Iberia and Italy teams, and Customer Service Team Leader for Iberia team during the transition project to move Customer Service operations from Mechelen (Belgium) to the new Metsä Board office in Gdansk (Poland). Responsibilities as Transition Coordinator: - supporting in travel arrangements and coordination of the teams trips to Belgium for on-site learning - daily coordination of sending and receiving teams and enforcing transition methodology - resolving and escalating issues during onboarding and learning of new team members - organizing and supervising the knowledge capture plan for Iberia and Italy teams - arranging and coordinating trainings for relevant processes for the new teams - supporting and collaborating with Transition Manager and on site stakeholders - ensuring timely preparation and quality of work documentation for the new team - conducting regular meetings with sending and receiving teams and transition stakeholders - participating in decision process for go live of the new team Responsibilities as Team Leader for Iberia team during transition: - leading the Iberia Customer Service Specialists team and reporting to the Customer Service Process Manager - learning operational and line management processes from the sending location Team Leader - ensuring quality and consistency on the learning of team processes and responsibilities for Iberia market - organizing new team's accounts split and scope Show less



LA CABINA Festival Internacional de Mediometrajes de Valencia

• Spain
• Movies and Sound Recording
• 1 - 100 Employee

• Comité de Selección

  • Jan 2014 - Present

  Member of the Selection Committee for the Official Section of the festival since its 7th edition.

• Selection committee and social media management

  • Oct 2011 - Dec 2013

  - Graphic and video editing for the advertisement campaign.- Production assistant in the 2011 and 2013 editions of the festival.- Media manager in charge of the online communication and online advertising.



Swarovski Global Business Services

• Credit Management Specialist (OTC)

  • Apr 2020 - Nov 2022

  - Managing customers credit limits, exposure and bad debt provisions to minimize credit risk in several European markets- Organizing payment plans and special repayment arrangements to reduce and eliminate overdue debts from customers- Evaluating potential bad debt accounts and organizing legal actions in collaboration with collection agencies and lawyers- Coordinating and aligning with accounting teams to ensure proper on-time debt collection with customers and partners- Testing the new year-end provision process for credit management department and training credit management teams globally- Coordinating and assisting credit and reporting teams to ensure proper implementation of the year-end process Show less

• Customer Service Representative with Spanish

  • Mar 2018 - Mar 2020

  - Advising professional customers on the product range and processing product orders and stocks- Ensuring goods are shipped to the customers in cooperation with logistics department and transport partners- Managing customer projects and special production requests with project management and HQ- Participating in the first testing pilot project for ServiceNow implementation in the Customer Service department- Training and supervising new team members and maintaining of knowledge database and training materials Show less



Kemira

• Finland
• Chemical Manufacturing
• 700 & Above Employee

• Logistic Agent

  • Jul 2017 - Feb 2018

  - Organizing on time and accurate deliveries- Executing transport with needed documentation- Updating the organization’s internal systems and checking availability of the goods to be shipped- Cooperating with Customer Service Team in order to ensure proper order fulfilment- Handling delivery and transportation issues (providing customs agencies and customers with transport documentation) liaising where necessary with dispatch office, freight services and carriers, logistic agency in an effort to solve delivery issues- Induction training of new team members in the logistic agent position- Appointed SAP Key User for SAP support and SAP training roles Show less

• Junior Logistic Agent

  • Nov 2016 - Jun 2017

  - Organizing on time and accurate deliveries- Executing transport with needed documentation- Updating the organization’s internal systems and checking availability of the goods to be shipped- Cooperating with Customer Service Team in order to ensure proper order fulfilment- Handling delivery and transportation issues (providing customs agencies and customers with transport documentation) liaising where necessary with dispatch office, freight services and carriers, logistic agency in an effort to solve delivery issues Show less



Laureate Online Education

• Netherlands
• Higher Education
• 100 - 200 Employee

• International Enrollment Advisor

  • Jan 2016 - Oct 2016

  - Build and maintain strong relationships with students to help support program persistence - Assist prospective students with admissions, financial aid and generate referral activity - Gather and record client details, maintain and update client database - Build and maintain strong relationships with students to help support program persistence - Assist prospective students with admissions, financial aid and generate referral activity - Gather and record client details, maintain and update client database



Tourspain

• Travel Arrangements
• 100 - 200 Employee

• Graphic designer and database management

  • Sep 2014 - Aug 2015

  - One year internship in the Tourism Office of Spain in Poland. - Graphic design of promotional leaflets, maps and online images. - Clients and contacts databases management. - Assistant in the research for the polish tourism market analysis. - Assistant in several events organized by the Tourism Office. - One year internship in the Tourism Office of Spain in Poland. - Graphic design of promotional leaflets, maps and online images. - Clients and contacts databases management. - Assistant in the research for the polish tourism market analysis. - Assistant in several events organized by the Tourism Office.



Bayer

• Chemical Manufacturing
• 700 & Above Employee

• Graphic Designer

  • Jan 2014 - Jun 2014

  Design of the visual identity and communication for the activities of the Cátedra Bayer Cropscience 2014, organized by the Polytechnic University of Valencia and Bayer Cropscience, including posters, brochures, invitation letters and presentations, as well. Preprinting treatment of the printed graphic products of the Cátedra. Design of the visual identity and communication for the activities of the Cátedra Bayer Cropscience 2014, organized by the Polytechnic University of Valencia and Bayer Cropscience, including posters, brochures, invitation letters and presentations, as well. Preprinting treatment of the printed graphic products of the Cátedra.



Gopi Krishna Movies

• Málaga, Almería and Valencia

• Press manager and interpreter

  • Aug 2013 - Nov 2013

  - Production assistant, interpreter and visa processing for the actors and crew in the shooting of ‘Ramayya Vasthavayya’ (2013, dir. Harish Shankar, Sri Venkateswara Creations) and ‘Heart Attack (2013, dir. Puri Jagannadh, Puri Jagannadh Touring Talkies) in Valencia, Almería, Málaga and Granada (Spain). - In charge of attending and managing press and media during both shootings. - Assistant to the location manager. - Production assistant, interpreter and visa processing for the actors and crew in the shooting of ‘Ramayya Vasthavayya’ (2013, dir. Harish Shankar, Sri Venkateswara Creations) and ‘Heart Attack (2013, dir. Puri Jagannadh, Puri Jagannadh Touring Talkies) in Valencia, Almería, Málaga and Granada (Spain). - In charge of attending and managing press and media during both shootings. - Assistant to the location manager.



Tourspain

• Travel Arrangements
• 100 - 200 Employee

• Social media and database management

  • Nov 2012 - Feb 2013

  - Assistant to the Tourism Counselor in media related issues, official events and press conferences. - Management of the CRM software and the clients, businesses and media databases. - In charge of the contents of the monthly newsletter and the social media presence. - Organization and monitoring of the media and journalists trips to Spain. - Assistant to the Tourism Counselor in media related issues, official events and press conferences. - Management of the CRM software and the clients, businesses and media databases. - In charge of the contents of the monthly newsletter and the social media presence. - Organization and monitoring of the media and journalists trips to Spain.



Carpaccio Magazine

• Editor and photographer

  • Apr 2009 - Jul 2010

  - Writer of a monthly article in the online edition of the magazine. - Reporter and photographer in the 15o Extremadura Contempopránea Cruzcampo, music festival in Alburquerque, Badajoz (Spain) in July 2010. - Writer of a monthly article in the online edition of the magazine. - Reporter and photographer in the 15o Extremadura Contempopránea Cruzcampo, music festival in Alburquerque, Badajoz (Spain) in July 2010.