Learning and Development Program Specialist

• Apr 2023 - Present

Instructional Designer

• Jun 2021 - May 2023

• Partner with key stakeholders to include the Client Services and Product Management teams to plan instructional design projects, develop and iterate on customer training content through the creation of facilitator guides, handouts and other instructional materials for our customer training team• Help determine the net new content needs for the team through data and customer feedback to find and close gaps in our content• Manage overall projects to ensure a globally consistent training experience that directly impacts employee success• Apply advanced adult learning theories into practical, application-based leadership learning strategy• Partner with Client Services and Product Management teams to develop comprehensive measurement strategies for all learning solutions to demonstrate business impact and effectiveness• Design learning that reflects an understanding of the diversity of learners, including the demonstrated understanding of cultural differences that may apply Show less

Project Manager

• Mar 2019 - Jun 2021

• Participate in the development and execution of strategies designed to scale the solution implementation process to meet unit and revenue targets.• Define and maintain implementation processes, manage the implementation lifecycle, and identify gaps in the process to operations management for correction.• Be responsible for driving customer on-boarding projects toward successful completion; be accountable to all stakeholders (internal as well as external customers) for reporting the status and resolution of stated goals.• Communicate clearly and openly with all levels at the customer site to understand expectations, gather feedback, and translate customer requirements into actionable items for implementation by the operations groups.• Work closely with the assigned Account Director to manage the customer relationship and encourage focus on ROI and the executive level. • Map a timeline and schedule to meet the project target and lead the implementation team to prepare for and plan a superior on-boarding process for every new customer.• Provide coordination and leadership to team members tasked with installation, implementation, data conversion and training.• Identify and communicate project risks and roadblocks and work closely with operations managers to ensure complete and timely resolution.• Manage the on-boarding schedule to meet the needs of customers while maximizing company revenue. Coordinate and communicate with all stakeholders to ensure that the schedule is workable and followed. • Conduct debriefing sessions to learn from each implementation and identify and communicate action items needed for process improvement. Show less

Inventory Training Specialist

• Apr 2018 - Mar 2019

• Create knowledge base of the heavy-duty trucking industry in regards to parts inventory management, purchase control, purchasing, sales, pricing structures, and analytic reporting measures with clients• Train customers nationally and internationally on-site and off-site in Karmak's newest software (Fusion). Also, train newer employees for on-boarding purposes.•Work with other departments, such as project management and data teams, for smooth transitions and problem-solve when issues arise.•Currently possess working knowledge of GoToMeeting, Skype for Business, ASG Remote Desk Top, VPN's, Slack, Trello, Fusion Report Writer, and Outlook for effective teaching practices. Show less

Research Assistant

• Aug 2017 - Dec 2017

• Assisted in research for the Peabody School of Education: Special Education Department, ranked #1 in the US, as a part of a research assistantship • Conducted questionnaires and educational testing for correct sampling populations • Worked with elementary aged kids regarding innovative math ideas • Assisted in research for the Peabody School of Education: Special Education Department, ranked #1 in the US, as a part of a research assistantship • Conducted questionnaires and educational testing for correct sampling populations • Worked with elementary aged kids regarding innovative math ideas

Talent Acquisition Coordinator- Step-Up To Leadership Program

• Jun 2017 - Aug 2017

• Consulted with managers in several lines of business to ensure correct onboarding protocol in a Fortune 500 company setting • For continuous process improvement, facilitated multiple lines of communication with other departments, the talent acquisition team, and supervisors • Developed a knowledge base for iCIMS and other software to aid in trouble-shooting issues with applicants and hiring managers • Accrued an average satisfaction rating of 98% between hiring managers and applicants alike Show less

Behavior Specialist

• Aug 2016 - May 2017

• Consulted with teachers about classroom management styles and approaches • Performed Applied Behavioral Analysis techniques on students with disruptive behavior increase performance • Collected behavioral data sets to assess effectiveness of behavior interventions and implemented changes as needed • Consulted with teachers about classroom management styles and approaches • Performed Applied Behavioral Analysis techniques on students with disruptive behavior increase performance • Collected behavioral data sets to assess effectiveness of behavior interventions and implemented changes as needed

Educational Tutor

• Aug 2015 - Jun 2016

Involved in aiding the educational experience of underprivileged youth in a variety of subject skill sets and grades (K-9). Involved in aiding the educational experience of underprivileged youth in a variety of subject skill sets and grades (K-9).

Psychology/General Studies/Writing Tutor

• Jan 2014 - Jan 2016

Helped collegiate students in a wide array of subjects from introductory courses to the graduate level of studies. I specialized in writing and psychology. Certified by the College Reading and Learning Foundation twice and engaged in tutor-wide emotional intelligence training for better student relations. Helped collegiate students in a wide array of subjects from introductory courses to the graduate level of studies. I specialized in writing and psychology. Certified by the College Reading and Learning Foundation twice and engaged in tutor-wide emotional intelligence training for better student relations.