Derrick Richmond
System Administrator at Blue Ridge Community College- Claim this Profile
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English Native or bilingual proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Brooks Hinton
Derrick worked for me from October 2010 - November 2011. During his tenure at The Union-Recorder Derrick showed great ability to conceptualize marketing schemes and translate those schemes into print advertising. He is an experienced designer in both print and digital media. Derrick was always professional and took the steps necessary to ensure that jobs were done without error and in an efficient manner. He exhibited strong customer service skills to customers and fellow employees. I would gladly recommend him to his future employers and if given the opportunity would rehire him without second thought.
Adam Beaver
I had the pleasure of working along side Derrick for awhile. He was quite pleasant to work with, always had a good attitude, great work ethic, and positive outlook on everything. Derrick is also very creative and skilled at what he does. If he didn't know how to do something he would figure it out himself. Either by troubleshooting the problem or research. Everyone knew they could come to him to ask for help. Even if it was outside of his job duty. I highly recommend Derrick, he will become a valuable asset to your team.
Brooks Hinton
Derrick worked for me from October 2010 - November 2011. During his tenure at The Union-Recorder Derrick showed great ability to conceptualize marketing schemes and translate those schemes into print advertising. He is an experienced designer in both print and digital media. Derrick was always professional and took the steps necessary to ensure that jobs were done without error and in an efficient manner. He exhibited strong customer service skills to customers and fellow employees. I would gladly recommend him to his future employers and if given the opportunity would rehire him without second thought.
Adam Beaver
I had the pleasure of working along side Derrick for awhile. He was quite pleasant to work with, always had a good attitude, great work ethic, and positive outlook on everything. Derrick is also very creative and skilled at what he does. If he didn't know how to do something he would figure it out himself. Either by troubleshooting the problem or research. Everyone knew they could come to him to ask for help. Even if it was outside of his job duty. I highly recommend Derrick, he will become a valuable asset to your team.
Brooks Hinton
Derrick worked for me from October 2010 - November 2011. During his tenure at The Union-Recorder Derrick showed great ability to conceptualize marketing schemes and translate those schemes into print advertising. He is an experienced designer in both print and digital media. Derrick was always professional and took the steps necessary to ensure that jobs were done without error and in an efficient manner. He exhibited strong customer service skills to customers and fellow employees. I would gladly recommend him to his future employers and if given the opportunity would rehire him without second thought.
Adam Beaver
I had the pleasure of working along side Derrick for awhile. He was quite pleasant to work with, always had a good attitude, great work ethic, and positive outlook on everything. Derrick is also very creative and skilled at what he does. If he didn't know how to do something he would figure it out himself. Either by troubleshooting the problem or research. Everyone knew they could come to him to ask for help. Even if it was outside of his job duty. I highly recommend Derrick, he will become a valuable asset to your team.
Brooks Hinton
Derrick worked for me from October 2010 - November 2011. During his tenure at The Union-Recorder Derrick showed great ability to conceptualize marketing schemes and translate those schemes into print advertising. He is an experienced designer in both print and digital media. Derrick was always professional and took the steps necessary to ensure that jobs were done without error and in an efficient manner. He exhibited strong customer service skills to customers and fellow employees. I would gladly recommend him to his future employers and if given the opportunity would rehire him without second thought.
Adam Beaver
I had the pleasure of working along side Derrick for awhile. He was quite pleasant to work with, always had a good attitude, great work ethic, and positive outlook on everything. Derrick is also very creative and skilled at what he does. If he didn't know how to do something he would figure it out himself. Either by troubleshooting the problem or research. Everyone knew they could come to him to ask for help. Even if it was outside of his job duty. I highly recommend Derrick, he will become a valuable asset to your team.
Credentials
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Course Evaluations & Surveys 101: A Primer
WatermarkAug, 2022- Nov, 2024 -
2018 Ransomware
KnowBe4Oct, 2020- Nov, 2024 -
2020 Kevin Mitnick Security Awareness Training
KnowBe4Oct, 2020- Nov, 2024 -
Privileged User Security Series: Secure Windows Administration
KnowBe4Oct, 2020- Nov, 2024 -
Working From Home in Times of COVID-19
KnowBe4Oct, 2020- Nov, 2024 -
Active Shooter (Full Course (Staff))
Vector SolutionsSep, 2020- Nov, 2024 -
Bloodborne Pathogen Exposure Prevention (Full Course)
Vector SolutionsSep, 2020- Nov, 2024 -
Campus Security Authorities: Roles and Responsibilities (Full Course)
Vector SolutionsSep, 2020- Nov, 2024 -
Clery Act Overview (Full Course)
Vector SolutionsSep, 2020- Nov, 2024 -
Conducting Job Interviews (Full Course)
Vector SolutionsSep, 2020- Nov, 2024 -
Coronavirus Awareness (Full Course)
Vector SolutionsSep, 2020- Nov, 2024 -
Coronavirus: Managing Stress and Anxiety (Full Course)
Vector SolutionsSep, 2020- Nov, 2024 -
Cybersecurity Overview (Full Course)
Vector SolutionsSep, 2020- Nov, 2024 -
Diversity and Inclusion: Faculty and Staff (Full Course)
Vector SolutionsSep, 2020- Nov, 2024 -
Drug Free Workplace (Full Course)
Vector SolutionsSep, 2020- Nov, 2024 -
Email and Messaging Safety (Full Course)
Vector SolutionsSep, 2020- Nov, 2024 -
FERPA: Confidentiality of Records (Full Course)
Vector SolutionsSep, 2020- Nov, 2024 -
Fire Extinguisher Safety (Full Course)
Vector SolutionsSep, 2020- Nov, 2024 -
General Ethics in the Workplace (Full Course)
Vector SolutionsSep, 2020- Nov, 2024 -
Sexual Harassment: Policy and Prevention (Full Course)
Vector SolutionsSep, 2020- Nov, 2024 -
Title IX and Sexual Harassment Prevention for Employees (Full) (Full Course)
Vector SolutionsSep, 2020- Nov, 2024 -
Google Calendar Essential Training
LinkedInFeb, 2020- Nov, 2024 -
Google Drive Essential Training
LinkedInFeb, 2020- Nov, 2024 -
2019 Common Threats
KnowBe4Aug, 2019- Nov, 2024 -
2019 KnowBe4 Security Awareness Training
KnowBe4Aug, 2019- Nov, 2024 -
Privileged User Security Series: Privileged Access
KnowBe4Aug, 2019- Nov, 2024 -
Mac OS X El Capitan for IT Administrators
Lynda.comMay, 2017- Nov, 2024 -
Windows Server 2012 Active Directory: Domain Service Design
Lynda.comApr, 2017- Nov, 2024 -
Learning Windows 10 Deployment with Microsoft Deployment Toolkit 2013
Lynda.comNov, 2016- Nov, 2024 -
Learning Secure Sockets Layer
Lynda.comAug, 2016- Nov, 2024 -
Criminal Justice Information Services Security Awareness Training
Criminal Justice InformationMar, 2021- Nov, 2024 -
Criminal Justice Information System Security & Awareness Training
Criminal Justice Information SystemMay, 2019- Nov, 2024 -
PowerApps Advanced Training (Self-paced)
IW MentorJun, 2019- Nov, 2024 -
PowerApps Basics
IW MentorMay, 2019- Nov, 2024 -
Criminal Justice Information System Security & Awareness Training
Criminal Justice Information SystemJul, 2017- Nov, 2024
Experience
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Blue Ridge Community College
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United States
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Higher Education
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100 - 200 Employee
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System Administrator
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Aug 2017 - Present
Ensured servers, computers, and applications are maintained as well as carried out the duties of an IT Specialist.-Maintained Windows Deployment Services (WDS) Server by installing drivers, creating new images, and writing/managing installation scripts.-Used Microsoft Azure Cloud Computing Platform & Service in conjunction with the Microsoft 365 Admin Center to provide Microsoft Office 365 licenses for students and employees-User administration of G Suite for Education-Set up a file server using Microsoft Server's Distributed File Systems (DFS) and set up replication-Set up and maintained various Group Policy objects-Ensured backups were completed in Symantec Backup Exec 2015 and restored files for employees-Set up and manage virtual machines in VMware vSphere-Performed common network administration tasks such as port configuration, VLAN assignment and firmware updates on LAN and WLAN infrastructure-Using NeDi to find network devices by MAC and IP addresses-Monitoring network traffic using Cacti-Configured Cisco AnyConnect VPN client and Shrew Soft VPN Client on employee's personal computers to connect remotely to our network.-Served as the primary IT support person for the SASCOC (Commission on Colleges of the Southern Association of Colleges and Schools) reaccreditation process-Scheduled shut down timers in Faronics DeepFreeze for library computers.-Used Entrinsik Informer to pull reports from data in Ellucian Colleague-Set up users' roles in Softdocs Etrieve. Install Fujitsu fi series document scanners to work with Etrieve. Troubleshoot printing to Docuserve virtual printer from Ellucian Colleague-Migrated Redrock Software TutorTrac to a virtual server. Export students and schedules every semester from Entrinsik Informer and import them into the TutorTrac software for the Student Success Center Coordinator.-Used Trend Micro Server Protect to configure client install packages and ensure clients are being deployed on computers properly Show less
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IT Specialist
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Jan 2016 - Aug 2017
Provided prompt technical support for a community college with over 250 employees, 350 VoIP phones, 1000 computers, and 60 printers. -Reset employee's voicemail passwords, forwarded calls, changed extension information using Cisco Unity-Accessed computers remotely by use of Altiris, VNC, Microsoft Remote Desktop, and Microsoft Remote Assistance-Used Ellucian Colleague to verify students while troubleshooting over the phone-Instructed students on password resetting their passwords and basic navigation of Ellucian Colleague WebAdvisor-Installed, updated, and maintained software on desktop and laptop computers-Performed user administration using Microsoft Active Directory. -Reactivated, unlocked, and reset users' accounts in North Carolina E-Procurement/NCID-Supported a variety of technologies including Windows and Macintosh computers, tablet computers, and software applications such as Microsoft Office-User management in Microsoft Azure Dev Tools for Teaching (formally Microsoft Imagine, DreamSpark, and MSDN)-Deploy Faronics Deep Freeze snapshot protection software on student and instructor computers-Managed groups and users in G Suite for Education-Installed and configured Cisco phones (7910, 7940, 7960, and Cisco IP Conference Station 7936)-Created install batch scripts for Windows Deployment Services (WDS) as well as Microsoft Deployment Toolkit (MDT) for the following software: AutoDesk, Famic Technologies Automation Studio, TechSmith Camtasia and Snagit, 3D Systems GibbsCAM, National Instruments LabVIEW, ABB Robot Studio, Dassault Systems SolidWorks, Unity, CCC One, R.S. Technologies ALIER-Basic troubleshooting for the learning platform Moodle CMS-Confirmed classroom schedules by using CollegeNET 25Live-Followed procedures for fulfilling Info System Access Forms/Technology Service Requests forms-Added users in S2 NetBox and printed ID badges using Fargo badge printer. Show less
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BRINET, Inc
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Hendersonville, NC
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Technology Solutions Specialist
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Nov 2012 - Dec 2015
Offered onsite technology services as a technology solutions specialist for a managed services provider serving businesses in the western North Carolina region. -Designed websites for local businesses using WordPress CMS -Installed and configured audio/visual equipment -Purchased, configured, and set up Microsoft Windows Server and Client systems for networks -Implemented various brands of NVR/Camera security systems -Configured VPN access through Dell SonicWall and Cisco Meraki firewalls -Content filtering via Cisco Meraki and Dell SonicWall -Setup and upgraded specialized third-party business solution software. -Removed viruses, malware, spyware, adware, and rootkits from Windows-based systems using Malwarebytes and other anti-virus methods -Configured Intermedia's Outlook Web Access (OWA) Enterprise Email Exchange Hosting for companies -Migrated companies from Microsoft Exchange to G Suite -Installed and configured Ubiquiti wireless devices -Used Doist Todoist software to manage clients and tickets via a web app and mobile apps -Used TeamViewer Premium to remote into client's servers who were under a monthly contract -Offered remote desktop assistance using LogMeIn, GoToMeeting, and Join.Me -Used CrashPlan, Carbonite Safe Plus, and Microsoft SyncToy to run scheduled backups and retrieve backups -Data recovery using Active Undelete and Piriform Recuva -Set up Polycom Video Conferencing devices -Diagnosed printing issues in AVImark veterinary software -Ran low-voltage Cat-5, Cat-5e, and Cat-6 network cable and terminated cable -Designed and configured pub tap menu and rotating product screens using Rise Vision Digital Signage Software -Installed Sirus XM antenna on rooftops and ran a cable to connect to the receiver -Installed APC battery backups and replaced batteries inside units -Assembled full-size server racks and mounted servers and other equipment. Set up KVM switches for easy access to servers Show less
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Hunter Automotive Group
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United States
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Retail
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1 - 100 Employee
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IT Technician
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Nov 2012 - Dec 2015
Provided technical support for systems on an MPLS network under the Hunter Automotive Group domain which included four dealerships and a Business Development Center. -Administered Reynolds & Reynolds, ERA Access, F&I, and ERA-Ignite dealership management software -Updated and distributed parts catalogs for Subaru, Hyundai, and Volvo. -Set up Axis, Revo Ultra NVR, Security Camera Warehouse Security Systems IP Camera Installation, and web interface to QNAP NAS for recording and monitoring -Used IBM Tivoli Storage Manager weekly and monthly to back up of ERAccess database to LTO G2 Ultrium tapes. Hand delivered tapes to an off-site location -MDaemon Email Server management for new and terminated employees. -Managed Trend Micro Worry-Free Business Security for antivirus and antimalware -Used Cisco Meraki Endpoint Management to create a mesh wifi network within the dealership with Cisco Meraki access points. -Used JotForm Bronze subscription to create SSL forms for HR department's hiring process -Managed Toshiba IPEdge & Call Manager phone system -Installed various Lexmark Maintenence kits on multiple laser printers including the T640, T642, and T650 -Solved alignment issues in Okidata line printers for the finance department -Accessed computers remotely by use of TightVNC and Microsoft Remote Desktop -Diagnosed problems with VinSolutions CRM and DealerTrack finance solutions -Set up MAP Communications after-hours answering service and scheduled based on information from CEO -Designed and used USPS Postal Explorer and AccuZIP Mailing Software to presort dealership service reminders for the post office -Managed the Drobo Backup NAS file server -Installed DropBox for cloud storage -Used SurveyMonkey to input printed customer survey and ran targeted reports for CEO -Designed and sent out service reminders and promotions via MailChimp -Set up Cisco WebEx Meetings and Skype for remote dealership meetings -Installed and configured multiple Nest Thermostats Show less
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Dream Think Imagine, Inc.
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United States
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Hospitals and Health Care
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1 - 100 Employee
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IT Media Consultant
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Nov 2012 - Dec 2015
Assisted in setting up various multimedia theming environments for multiple hospitals across the United States. -Installed and configured proprietary iMotions software for projecting moving images onto CT scanning gantries for a customized environment experience for patients -Used Samsung MagicInfo and Repeat Digital Signage software to create a Video Wall for Geneva General Hospital -Monitored and maintained virtual concierge software and gaming stations using TeamViewer remoting software for Florida Hospital East -Installed video looping software on a Raspberry Pi to loop an aquarium video to emulate a fish aquarium for a burn center in Community Regional Medical Center of Fresno -Configured Gefen and Kramer video extenders to push DVI signal through the ethernet cable -Traveled nationally to assist in deploying products in hospitals -Complied with HIPAA regulations administered by various hospital's IT departments -Worked with vendors on purchasing for software, servers, and hardware for large-scale projects -Documented, in depth, the process of how the iMotions Software works. -Installed and configured arcade buttons on Zotac Zbox to operate Adobe Flash video game -Assisted in installing custom monitor mounts for video walls and projectors for iMotions setup Show less
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Hendersonville Printing Co
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United States
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Technology, Information and Internet
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Client Services & Graphic Designer
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Jan 2012 - Nov 2012
Consulted with customers daily and provided design direction for various types of print projects. -Redesigned the company's website to fit current trends and to incorporate social media -Created an online form using JotForm so that clients could submit print jobs through our website -Transferred company's domain and website hosting to a manageable host that allowed in house control -Managed email through the company's domain name and controlled forwarding and routing of spam messages -Solved the issue of the domain name being blacklisted by email providers by switching from a shared IP address to a static IP address -Migrated employee's email settings from old host to a new host. -Maintained a network of various statically assigned printers and computers -Set up file shares on the file server for shared projects and mapped drives on workstations -Used Adobe Creative Cloud Administration to deploy and license Adobe software -Used the Adobe InDesign plug-in Imposition for printing precise double-sided documents, as well as multi-up imposition layouts -Assembled and installed an Epson SureColor P7000 large format printer and configured EFI Fiery to manage print jobs -Operated high-end printing equipment by Ricoh, Gestetner, and other manufacturers -Set up a hot folder on a computer so clients could scan wide-format prints using the Gestetner printer -Executed various printing services from drilling to binding and laminating to padding -Built a Microsoft Excel spreadsheet to speed up the price quoting process -Installed WiFi router and enabled guest access for customers -Managed social media accounts Show less
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Union Recorder
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United States
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Newspaper Publishing
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1 - 100 Employee
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Graphic Designer
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Oct 2010 - Nov 2011
Designed advertisements and layouts for several print publications and websites including The Union-Recorder, Georgia’s oldest continuously published newspaper. -Layout and advertisement design of newspaper, magazines, and special sections -Maintained file system on Apple Xserve and mapped network drives for advertising representatives and graphic designers. Checked to see if routine backups were processed -Scanned and retouched photographs for the obituary section of the newspaper -Managed social media accounts for college-targeted publicationThe 'Ville -Cross checked advertisements in layouts by use of run sheets and manifests from the advertising department -Used Sansui ClassFlow to flow both classified and display advertisements on to the newspaper page -Used NewsCycle AdManagerPro for classified pagination -Uploaded PDFs of various publications to Issuu for online viewing -Processed and developed film for plate making -Worked under tight deadlines in a fast-paced environment -Served on the safety committee Show less
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Georgia Eagle Media
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Broadcast Media Production and Distribution
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1 - 100 Employee
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Creative Director
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Aug 2010 - Nov 2010
Design direction for a multi-media company based in Warner Robins that combines the resources of television, radio, and the Internet, to bring a one-source option for reaching the Robins region. -Design direction in broadcast, print, and web for the first high-definition television station in Central Georgia -Fostered a team of skillful designers who create graphics and video content for multiple daily television broadcasts -Set up hardware, cameras, and train personnel on the operations of broadcasting local television news station -Audio Director and Graphics Coordinator for Newsnight on the Patriot, Good Afternoon Warner Robins, Talk of the Town, and The Noon News -Assisted in configuring Apple Mac Pro computers for Adobe Premiere video editing and playback for live broadcasts -Organized television automation using Etere Automation software for channels TV 38.1 and TV 38.2 -Designed lower-third infographic templates for the live news broadcasts via dynamic overlay software -Capture radio streams to send to SecureNet Systems for online listening -Capture video output of channel TV 38.1 with Hauppauge capture card to send to Ustream for online viewing -Designed studio backdrops for WRWR-TV 38 -Created graphics and content for The Warner Robins Patriot website -Worked directly with clients to produce commercial spots for television -Optimized company computers Show less
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Arizona Daily Sun
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Flagstaff, Arizona Area
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Online Production Assistant
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Aug 2007 - May 2009
Maintained the website of The Arizona Daily Sun which had a circulation of 12,000 newspapers, over 70 full-time employees and more than 200 carriers. -Assisted IT Director in developing various websites using Adobe ColdFusion while keeping track of revisions using the TortoiseSVN Apache Subversion client -Assisted System Administrator in managing Active Directory for network users -Developed customized Adobe Flash video player for the front page of azdailysun.com using ActionScript -Ran reports from Omniture SiteCatalyst analytics provider to gather impression projections for advertisers -Set up internal MediaWiki site to document technology tutorials for employees -Coded special content web pages including a Single Copy Location map interface using Google Maps API -Coded a web form in Adobe ColdFusion to store data in a SQL database for Best of Flagstaff registration and submissions -Maintained scheduled tasks by accessing the automation server remotely and confirming tasks are correctly completed such as the conversion of classified advertisements via Adobe Distiller and car feeds via CuteFTP scripts -Created content for and maintained the online myFlagstaff business directory -Filmed and edited press conference, sporting events, hearing, and community events using Adobe Premiere Pro and Adobe Photoshop. -Managed Social Media Accounts (Twitter, Facebook, YouTube, and MySpace) -Designed static and animated advertisements for the azdailysun.com website -Served on the safety committee Show less
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Blue Ridge Internet
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Hendersonville, North Carolina
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Computer Technician
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Feb 2002 - May 2007
Administered support for an Internet Service Provider (ISP) for five counties in Western North Carolina. -Provided technical support for customers over the phone, through email, and in person -Identified hardware and operating system faults and resolved issues. -Upgraded and repaired computer systems -Managed internet service accounts using Platypus ISP Billing software. -Developed and implemented strategies that increased email and phone support performance -Data restoration using Active@ UNDELETE -Used modem initialization strings (init strings) to enable or disable modem features for troubleshooting purposes -Sold Dell computers through their Value Added Reseller program. -Trained a computer technician -Handled RMA returns and warranty repairs Show less
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Education
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2003 - 2007
University of North Carolina at Asheville
Bachelor of Art, Multimedia Arts and Sciences
Community
