Product Manager

• Jun 2023 - Present

Product Manager - Subscriptions, Billing and Internal Analytics

• Oct 2021 - Dec 2022

Linnworks is a total commerce platform which connects and automates all the different parts of the selling process brining clarity and control for sellers. Area of responsibilities: Subscription Management, Billing & Internal Analytics. • Developed and maintained a product roadmap for Subscription Management, Billing & Internal Analytics, drove cross-functional alignment with the product strategy and business goals; • Improved revenue retention metric by dunning management automation for contract-based customers; • Conducted market research on subscription managements systems, performed discovery of lead-to-cash process gaps, formulated recommendations based on requirements from both internal & external user groups and business goals which were further included in the global company strategy for pipeline optimisation; • Increased adoption of new releases by more than 10x and enabled new customer engagement source by implementing product guides; • Implemented a product analytics tool and supported adoption process within Product and Marketing teams which allowed teams to make data-informed decisions to improve the quality and direction of the products; • Managed & prioritised product backlog, developed feature specifications and acceptance criteria for user stories, coordinated the development and launch activities. Show less

Product Manager / Project Manager

• Jun 2019 - Jun 2021

Product: Intelligent stakeholder engagement platform for guiding teams through complex planning and transformation programs with clear alignment and decision-making. • Led the cross-functional team of 19 members;• Planned and managed product roadmap in cooperation with product team from the client side;• Identified user problems and needs, drove solution implementation from conception to launch;• Drove product development, launches and go-no-go strategy, hit all KPIs related to capacity targets, release milestones and product roadmap;• Initiated and led the implementation of UX/UI design for the product, which increased customer satisfaction and allowed us to grow the customer base by spreading the product across more customer departments;• In 2021 product was bought by one of its largest clients, Accenture, and now is a part of Accenture’s Intelligent Platform Services group. Show less

Business Analyst / Project Manager

• Mar 2017 - Jun 2019

Worked on a wide range of projects, including development of mobile and web applications, ML and IoT projects• Gathered, analyzed, documented and validated requirements from customers and end-users; • Developed various kinds of product documentation, including vision statements, feature specifications and user guides;• Analyzed and mapped process & user flows (BPMN, CJM, etc.);• Created wireframes and prototypes;• Managed backlog, ensured clear prioritization and readiness of tasks for development and launch. • Planned the analytical approach on each project and estimated business analysis activities;• Managed change requests and performed impact analysis;• Mentored fellow Business Analysts. Show less