Experience

OnlyOptionsTrades

• E-Learning Providers
• 1 - 100 Employee

• Market Analyst

  • Feb 2020 - Present



AJNJCS

• United States
• Financial Services

• Owner

  • Jun 2014 - Present

  Greater Minneapolis-St. Paul Area I help people build wealth, as well as refurbish IT products, and build desktops.



Trinity3 Technology

• Asset Management and Purchasing - Audit Team Lead

  • Feb 2018 - Aug 2019

  Greater Minneapolis-St. Paul Area As the team lead for the Audit Team I coordinate and direct all workflow and draft all procedures surrounding the deconstruction of product for inventory and sales, repair of purchased product which may be damaged, return of purchased damaged product to the vendor, exchange or credit from vendors of purchased product which may not meet company standards for quality, and audit guidelines for purchased product as well as the auditing and inventory of material, and auditing customer returns for… Show more As the team lead for the Audit Team I coordinate and direct all workflow and draft all procedures surrounding the deconstruction of product for inventory and sales, repair of purchased product which may be damaged, return of purchased damaged product to the vendor, exchange or credit from vendors of purchased product which may not meet company standards for quality, and audit guidelines for purchased product as well as the auditing and inventory of material, and auditing customer returns for credit to the customer and sales representative. I also negotiate with vendors on credit amounts of damaged product, the purchase of parts through third parties for repair of said product, catalog, coordinate, and process all product that needs to be returned to the vendor, and control inventory through price adjustment, write-off, or deconstruction of product based on liability risk and current inventory levels. Product includes but is not limited to desktops, laptops, tablets, and parts of all.

• Lead Repair Technician

  • Jun 2017 - Feb 2018

  Greater Minneapolis-St. Paul Area Identifying and cataloging parts required for RMA repairs, requesting correct parts from our warehouse, working with Purchasing and Asset to obtain parts not in inventory, coordinating repairs to repair techs, associating parts with the proper units, answering repair questions from repair techs, communicating with customer service and sales representatives to meet the needs of our customers, proper documentation of needed parts to ensure correct installation.

• RMA Computer Technician

  • Aug 2016 - Jun 2017

  St Paul, MN Diagnose, repair, and suggest further repair for all units sent to us from our customers, including but not limted it: desktops, laptops, ChromeBooks, iPads, Android tablets, Microsoft Surface tables, all-in-one desktop workstations, ChromeBoxes, Mac Mini's, Apple: Airbooks, Mac Pros, Mac Pro Airs, desktops, and iMac's. Windows: 7, 8, 8.1, 10 and Server. I'm also responsible for ordering parts from our warehouse, as well as informing the purchasing team what we need to buy, double… Show more Diagnose, repair, and suggest further repair for all units sent to us from our customers, including but not limted it: desktops, laptops, ChromeBooks, iPads, Android tablets, Microsoft Surface tables, all-in-one desktop workstations, ChromeBoxes, Mac Mini's, Apple: Airbooks, Mac Pros, Mac Pro Airs, desktops, and iMac's. Windows: 7, 8, 8.1, 10 and Server. I'm also responsible for ordering parts from our warehouse, as well as informing the purchasing team what we need to buy, double checking the work of other employees, communicating and correlating with our sales team, customer service representatives, and support personnel the needs of our customers, integrating solutions to satisfy customer demand while adhering to our warranty, final checking and sending systems back to our customers, coordinating system pickups from vendors, and coordinating, organizing, and cataloging all systems that are sent to us for repair through our warranty service.



Green Tree Servicing (now Ditech Financial LLC)

• United States
• Financial Services
• 300 - 400 Employee

• Collector

  • Mar 2013 - Jun 2014

  St Paul, MN Collection and resolution of past due mortgage payments, unsecured lines of credit and title loans, as well as payment scheduling and loss mitigation assistance for mortgages. Answer questions, and assist other team members in attaining their goals, help encourage an ethical approach to debt collections, and focus on helping people bring their mortgages current though budget review, finance analysis, and positive reinforcement.



Financial Recovery Services

• Collector

  • Aug 2011 - Mar 2013

  Unsecured debt: collection, repayment negotiations, and settlement. Working with borrowers, settlement companies and lawyers to resolve past due balances.



Marsden Services

• United States
• Facilities Services
• 300 - 400 Employee

• Lead

  • Feb 2010 - Aug 2011

  Supervise cleaners and maintain building cleanliness, material stock levels, and handle any complaints or concerns the clients in the building may have. Accomplishments: Building lead for Olympic Park which housed the Minnesota Viking's P.R. and marketing department, as well as various small business investment companies, CPA's, and lawyers.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Second Assistant

  • Nov 2007 - Jun 2009

  Manage 15-25 people in a fast paced work environment, providing the best quality, service, customer satisfaction and value possible to a customer base who expects fast service and great food. Overseeing the aspects of multiple operations at once, holding employees accountable to production goals, communicating with numerous other management personnel in a professional manner, handle customer complaints, and do everything possible to better the operation and store. Focus on sales building… Show more Manage 15-25 people in a fast paced work environment, providing the best quality, service, customer satisfaction and value possible to a customer base who expects fast service and great food. Overseeing the aspects of multiple operations at once, holding employees accountable to production goals, communicating with numerous other management personnel in a professional manner, handle customer complaints, and do everything possible to better the operation and store. Focus on sales building, customer satisfaction, employee hiring, employee scheduling, inventory ordering, money management, retention, hospitality, food cost management and people management with little P&L experience. Accomplishments: Increased sales from +2% to +12% by utilizing community building methods to expand the business locally, as well as employee retention and proper hiring. Show less



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Supervisor

  • Oct 2003 - Oct 2007

  Responsible for the day-to-day managing of a high paced work environment expanding over a large area, multiple operations and 30+ employees, employee schedules, controlling hours and over time, time cards, payroll, controlling loss prevention, employee relations, union environment, getting the job done in the most efficient way possible, problem solving and planning, training for all employees (new and old), hazard material handling and procedures, and employee… Show more Responsible for the day-to-day managing of a high paced work environment expanding over a large area, multiple operations and 30+ employees, employee schedules, controlling hours and over time, time cards, payroll, controlling loss prevention, employee relations, union environment, getting the job done in the most efficient way possible, problem solving and planning, training for all employees (new and old), hazard material handling and procedures, and employee accountability. Accomplishments: Reduced operational labor hours from 41 to 22, doubling production. Introduced an employee rewards system in conjunction with proper lifting and ergonomic policies to attack the issue of lost time injuries in the operation, resulting in a full calendar year of no injuries. Show less