Experience

Public Employees Credit Union
• Banking
• 1 - 100 Employee
• Financial Services Representative

  • Feb 2021 - Present


Capitol Credit Union

• United States
• Banking
• 1 - 100 Employee

• Member Experience Specialist/Supervisor

  • May 2017 - Mar 2020

  -Cultivated and maintained lasting relationships with credit union members while serving their banking needs, thoroughly explaining complex ideas in simple language. -Served as a motivator and support to credit union staff through praise and recognition, in addition to providing advanced support when needed. -Processed 40-50+ transactions daily including cash transactions, loan and fee accounts receivables, and customer account maintenance transactions. -Opened 3-5 accounts daily in addition to assisting in processing various loan applications. -Balanced finance accounts daily for the Ben White branch and audited accounts of the Burnet branch, as well as teller cash boxes and transactions on a monthly basis. -Balanced coin vault machine and cash vault daily. -Processed account openings & closures as well as loan applications. -Served as Team Lead for Ben White and Lavaca branches, approving overrides and serving customers with complex situations and needs. -Utilized banking software, namely Symitar/Episys, Loans PQ, IBT, Synergy, Synapsys CRM, Simplexes -Provided services in Spanish as well as assist coworkers with translations. Show less



Central Market

• 1 - 100 Employee

• Service Cashier

  • Aug 2014 - Mar 2017

  -Handled cash, check, and credit card transactions daily -Bagged and carried out groceries for customers -Suggested sales of additional products -Assisted fellow partners with similar tasks. -Processed an average of 20 items per minute while focusing on a positive customer experience. -Handled cash, check, and credit card transactions daily -Bagged and carried out groceries for customers -Suggested sales of additional products -Assisted fellow partners with similar tasks. -Processed an average of 20 items per minute while focusing on a positive customer experience.



St. Michael's Academy Thrift Shoppe

• United States
• Individual and Family Services

• Day Chair (Volunteer)

  • Aug 2013 - Aug 2014

  -Sorted and priced merchandise as per guidelines and quality -Steamed clothing as needed -Photographed specialty and upscale merchandise for online bidding -Set up store displays for sale appeal, as well as clean and organize store to meet standards -Accepted donations on a daily basis and provided receipts for tax purposes -Greeted and welcomed customers as they entered the store and assisted customers in making their purchases -Processed and handled cash and credit card transactions -Answered calls for inquiries pertaining to store operations -Opened store for business and counted start-up cash -Closed store at the end of business day and balanced all daily logs -Ensured the safety of all volunteers and customers alike Show less



Sam's Club

• United States
• Retail
• 300 - 400 Employee

• Photo Specialist

  • Apr 2005 - Mar 2013

  -Processed digital prints and film rolls -Scanned slides -Took passport photos -Promoted photo gifts and other services -Assisted club members with editing their orders -Requested copyright releases as per company policy and federal law -Answered questions about and sell camera products -Handled financial cash, credit card, and check transactions using a cash register for goods and services -Performed daily/weekly/monthly maintenance on photo equipment and make repairs as necessary with assistance from a technician -Answered calls pertaining to photo orders and made calls to follow up on photo orders or club member's questions -Ordered supplies according to the budget -Kept up inventory for photo lab supplies and camera merchandise -Maintained a clean and organized work environment -Provided Spanish translation for other departments as needed Show less



Walgreens

• United States
• Retail
• 100 - 200 Employee

• Certified Photo Specialist

  • Jan 2001 - Aug 2004

  -Developed film rolls and disposable cameras -Processed prints from negatives -Assisted customers with scanning prints -Took passport and immigration photos -Suggested film types to best suit customers' needs -Highlighted the convenience and value between different photo processes such as one hour service or next day service -Suggested and assisted customers with their selections of photo gifts and accessories -Performed maintenance and repairs to photo processing equipment as needed -Maintained a computer database of customers' orders -Kept daily count of waste prints or order refusals and dispose of with confidentiality and privacy in mind -Restocked and organized merchandise throughout area and backed-up cashiers during peak times -Provided Spanish translation for customers as needed -Processed cash, check, and credit card transactions Show less



Bernard C Harris Publishing Co

• United States
• IT Services and IT Consulting

• Customer Service/Sales Representative

  • Aug 1999 - Oct 2000

  -Answered inbound and outbound calls in a professional manner -Updated alumni information for the printing of an alumni directory and verified their information already on file -Built rapport while discussing the purpose of the alumni directory -Made sales of alumni directories and suggested which edition best suits their needs and wants -Processed invoice or credit card transactions -Answered inbound and outbound calls in a professional manner -Updated alumni information for the printing of an alumni directory and verified their information already on file -Built rapport while discussing the purpose of the alumni directory -Made sales of alumni directories and suggested which edition best suits their needs and wants -Processed invoice or credit card transactions