Experience

Axiologic Solutions LLC

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Technical Writer

  • Jan 2020 - Present



Parsons Corporation

• United States
• Professional Services
• 700 & Above Employee

• Technical Writer/Training Specialist

  • Apr 2018 - Jan 2020

  Create, edit and publish technical documents for software system development, operational procedures and manuals for the ThunderRidge product suite (including the Enhanced Network Visualization Environment [ENVE] cyber operations infrastructure. Wrote the core ThunderRidge user manual to teach cyber warfighters to gather and disseminate critical information. Used LaTex to publish deployment manuals for the three latest releases of ENVE. Update Visio software development planning graphics as schedule evolves. Active TS/SCI (August 2019) Show less



General Dynamics Information Technology

• IT Services and IT Consulting
• 700 & Above Employee

• Technical Writer

  • Apr 2017 - Sep 2017

  Created proposal content, including technical and management approaches, staffing, past performance, and resumes. Worked directly with subject matter experts (SMEs) to prepare proposal materials. Interviewed SMEs to extract detailed knowledge to incorporate into proposal win themes. Generated proposal compositions independently as well as developed, revised and delivered of internal and external communications materials. Created proposal content, including technical and management approaches, staffing, past performance, and resumes. Worked directly with subject matter experts (SMEs) to prepare proposal materials. Interviewed SMEs to extract detailed knowledge to incorporate into proposal win themes. Generated proposal compositions independently as well as developed, revised and delivered of internal and external communications materials.



Golfsmith International

• United States
• Retail
• 500 - 600 Employee

• Sales

  • Sep 2012 - Oct 2016

  I sell golf things. And I'm good at it! More specifically, I: * Advise customers on purchase of all golfing equipment in order to inspire them to play better golf and love life more. * Made Golfsmith's Eastern Region "Sales Leaderboard" (top ten in sales volume across 17 stores) for October 2012; this is a major accomplishment at a store that has been open less than a month! * Consistently producing among the best results in the store based on multiple sales metrics. I sell golf things. And I'm good at it! More specifically, I: * Advise customers on purchase of all golfing equipment in order to inspire them to play better golf and love life more. * Made Golfsmith's Eastern Region "Sales Leaderboard" (top ten in sales volume across 17 stores) for October 2012; this is a major accomplishment at a store that has been open less than a month! * Consistently producing among the best results in the store based on multiple sales metrics.



Booz Allen Hamilton

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Marketing Writer (as contrator with AETEA Information Technology)

  • Jan 2014 - Apr 2014

  I created all internal marketing content for Cloud Services initiative. It re-kindled the enthusiasm of Booz Allen's client facing teams (a highly technical audience) for the adoption of Cloud solutions through the Cloud Broker. Most recently, my comprehensive article on the Cloud Broker's security overcame the project teams' concerns from the technical aspect as well as explained the business benefits from the end users' perspective. I created all internal marketing content for Cloud Services initiative. It re-kindled the enthusiasm of Booz Allen's client facing teams (a highly technical audience) for the adoption of Cloud solutions through the Cloud Broker. Most recently, my comprehensive article on the Cloud Broker's security overcame the project teams' concerns from the technical aspect as well as explained the business benefits from the end users' perspective.



H3 Solutions Incorporated

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Product Marketing Manager

  • Dec 2012 - May 2013

  Initiated professional marketing effort for independent application development start-up, promoting mobile application for Microsoft SharePoint® (Mobile Entrée®) and for new product: the cloud-based Mobile Entrée 365®. This entailed building entire web and social media infrastructure for company and product, writing all product messaging and marketing materials, creation of frequent and recurring content for product Facebook®, Twitter®, LinkedIn®, and Google+® channels. Selected Achievements: * Established ongoing automated email campaign using Salesforce.com® and BridgeMail® applications, developing leads on both public and private sectors * Wrote six customer success stories on organizations using Mobile Entrée Enterprise Edition * Prospected and engaged over twenty potential professional services partners to leverage Mobile Entrée with their SharePoint customers, gaining process commitments from twelve Show less



Oracle

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Industry Product Strategist - Public Sector

  • Jul 2010 - Apr 2011

  Transformed PGBU Public Sector vertical product marketing strategy from U.S.-only to global focus. Reshaped marketing tactics and message to address fiscal realities faced by government customers. Conceived and developed the go-to-market strategy for the most recent major releases of the PGBU’s core products, including incorporation of social media as a communications channel. Organized international, 28 person cross-functional whole product collaboration team that coordinates sales and marketing efforts to win in the public sector vertical. Served as the face of PGBU public sector at industry and sales events. Educated sales with insight into government service trends, budget issues and long-term program planning. Selected Achievements: * Overhauled PGBU message and positioned solution to emphasize government agencies may still accomplish their missions and adapt to austerity with Primavera solutions providing the framework * Developed go-to-market strategy and supporting materials which positioned Primavera as an integral element of Oracle’s “Red Stack” of enterprise business solutions * Wrote multiple whitepapers, presented and hosted webinars as well as spoke at several Oracle Public Sector industry events, generating joint opportunities for Oracle applications and PGBU solutions Show less



OpenText

• Canada
• Software Development
• 700 & Above Employee

• Product Marketing Manager - Government

  • Mar 2009 - Dec 2009

  Deliver the corporate message for government markets worldwide, expanding public sector marketing from North America-centered to global scope. Instituted social media as a key marketing channel. Scouting reports provide sales with new prospecting paths with research into trends in government services and long-term program planning. Promote revenue by positioning corporate message to resonate with government customers. Aggressively pursue new partnership opportunities with service and product vendors. Re-established neglected relationship with government division of Open Text’s largest partner. Selected Achievements: * Collaborated to create in one of the earliest social media communities for B2B marketing. * Organized process to assemble four industry-focused campaign packages for public sector; program adopted by other vertical managers to increase their revenue. Resulted in $300K pipeline increases. * Developed new joint campaign to promote invoice management product together with largest partner, re-igniting dormant relationship, as well as newly engaging additional major software vendor partner. Show less



Distributed Solutions, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Product Marketing Manager

  • May 2007 - Mar 2008

  Transformed a small, family owned software business into the major force in federal acquisition management arena. Told complex governance story so all can grasp benefits for their federal agencies. Created commercial version product strategy, enabling expansion into government subcontracting. Initiated marketing program, pushing creation of sales pipeline where none previously existed. * Developed “green fields” marketing campaign to create corporate brand awareness as a prelude to move into additional agencies, state & local governments and commercial markets. * Created complete product sales kits for entire four product line, including enterprise acquisition management suite and stand-alone application modules. * Qualified and closed international opportunity (a U.S. Agency for International Development acquisition support), one of company’s only two new business opportunities in 2007. Show less



Verizon Business

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Product Manager, International Customer Portals

  • Mar 2005 - Dec 2006

  * Lead launch of a truly global application, the Verizon Business Customer Center (VBCC) portal into over two hundred countries and territories in three regions. Direct cross functional teams located in Asia and Latin America, with customer service, communication, and training experts for sixty two associated applications. * Contributed to design of global trouble management application, using CRM best practices and ensuring needs of all regions needs are met. Direct worldwide alpha and beta testing programs; prepared $2.1m development budget. * Convinced executives in Asia to embrace the VBCC, despite strong reservations based upon past experience. * Coordinate with product management in development of new applications such as an order and billing application in Latin America. Show less



Apptix

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Director of Product Marketing and Management

  • May 2004 - Oct 2004

  * Initiated company’s first product marketing program, crystallizing corporate value proposition, creating product descriptions and collateral for channel partners. * Created product lifecycle management (PLM) process, formalizing continual requirements tracking, management, and prioritization of product requirements that focus and drive engineering throughout the product lifecycle. Focused upon customer input and interface with software development. Used to manage addition of two new products into the company’s inventory. * Maintain close working relationship with Microsoft, market researchers and service provider partners, focusing on new hosted application product development and marketing. Managed CEO’s research project for new product ideas. Show less



Remedy Interactive

• United States
• Software Development
• 1 - 100 Employee

• Solutions Evangelist (Senior Product Marketing Manager)

  • Oct 2000 - Oct 2001

  * Managed product launch for Remedy Citizen Response™, the CRM solution for government, beginning with online, direct mail, and print media campaigns, then as featured speaker at Remedy User Group (RUG). Wrote Citizen Response marketing collateral material. Resulted in over 100 opportunities within one month of launch. * Spearheaded Remedy marketing efforts and drove sales opportunities via high-level presentations and demonstrations, performed at technical conferences and trade shows, presenting the value of IT service management (ITSM) and CRM. Opened several large sales opportunities, with aggregate potential value over $2.0M. Show less



CA Technologies

• United States
• Software Development
• 700 & Above Employee

• Senior Consultant and Systems Engineer

  • Dec 1997 - Oct 2000

  * Uncovered market need, then led seven-person development team that produced the first repeatable, consistent, high quality and profitable best practice package for CRM and enterprise-management service-centers, using four-product Suite. Methodology included business process consulting and technical implementation. * Closed business with pre-sales technical presentations and demonstrations, resulting in several multi-million-dollar solution sales. Process included pre-sales implementations of Unicenter® Suite, and development of trial business processes to demonstrate the technology. * Discovered and analyzed customer business and technical issues, matching solutions with customer needs. Focused on integration of business processes and technology. Typical results were one additional application and of professional services, increasing gross revenue $50,000 to $100,000. Show less



Naval Air Systems Command Contractor

• Senior Systems Engineer

  • Nov 1993 - Nov 1997

  * Secured $20.0M additional procurement funding by writing technical and budget presentations for Congress and senior Defense Department officials. * Established company’s Business Process Re-Engineering (BPR) practice. * Developed application to manage status of 60 aircraft F/A-18 test fleet. Prevented five “no test” incidents, saving over $1.0M. * Wrote the F/A-18E/F Test & Evaluation Master Plan (TEMP). Laid out ten-year development and operational testing roadmap. * Secured $20.0M additional procurement funding by writing technical and budget presentations for Congress and senior Defense Department officials. * Established company’s Business Process Re-Engineering (BPR) practice. * Developed application to manage status of 60 aircraft F/A-18 test fleet. Prevented five “no test” incidents, saving over $1.0M. * Wrote the F/A-18E/F Test & Evaluation Master Plan (TEMP). Laid out ten-year development and operational testing roadmap.



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Captain (Electronic Warfare Officer and Weapons Systems Officer)

  • Dec 1979 - Dec 1992

  * Flew F-4G Wild Weasel combat missions in Persian Gulf War. Expert in tactical combat operations and electronic warfare with 1700 fighter hours. * Directed all offensive tactical electronic combat (EC) operations during Persian Gulf War, controlling more than 300 EC aircraft assets from all services, and allied countries. Controlled all theater air defenses, including final shoot-down authorization authority. * Supervised flying training for over 300 aircrew members, from initial qualification through advanced tactical education and the graduate Fighter Weapons Instructor Course. * Oversaw upgrade and maintenance contract on two F-4 flight simulators. Increased simulator availability 12%, and eliminated long-standing quality control problems; supervised 21 Air Force civilian and contractor personnel. Supervised planning for construction and installation of F-16C flight simulator Show less