Experience

Zappix

• United States
• Software Development
• 1 - 100 Employee

• Operations Manager

  • Oct 2017 - Present

  Zappix provides On-Demand Customer Service Solutions, using Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation. The cloud-based solutions improve the customer journey during contact center interactions offering an ‘app like experience’ without the need to download a native app. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRM, ERP, etc.), and IVRs, and provides a comprehensive Analytics Suite. The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.



PetPace

• United States
• Medical Device
• 1 - 100 Employee

• Customer Success Specialist

  • Jul 2017 - Present

  PetPace was founded in 2012 with the goal of improving the quality of life of our pets. PetPace specializes in remote monitoring of pets'​ vital signs utilizing advanced analytical methods and alerting models. We have developed a low power, wireless collar fitted with an array of sensors that reports abnormal vital signs, as well as physiological and behavioral parameters. Once an abnormal sign or behavior is detected, a sophisticated cloud- based analytical engine evaluates the signs and if needed, an immediate alert regarding suspected condition allowing the owner or veterinarian to take pre-emptive action to protect their pet’s health.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Account Executive- Healthcare Solutions

  • Feb 2014 - Jun 2017

  As the Healthcare consultant at Verizon Wireless for Central Massachusetts, I aim to assist health organizations reach their technology strategies and goals.My aim is to address and impact three goals for the overall healthcare industry, and specifically the organizations and communities I serve. My goals are to improve patient outcomes, expand reach, and control the cost of care all while making sure that it meets or exceeds the security standards.

• Business Accounts Apprentice-Healthcare

  • Jul 2013 - Feb 2014

• Customer Support Represenative

  • Jun 2011 - Jul 2013



Enoch Entertainment

• Marketing and PR Intern

  • Jan 2011 - Jun 2011



U-Haul

• United States
• Retail
• 700 & Above Employee

• Customer service representative

  • Jun 2010 - Jan 2011