Andrew Gordon
Network Engineer II at Ace Info Solutions, Inc.- Claim this Profile
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Bio
Credentials
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Network+CE
CompTIAOct, 2017- Oct, 2024 -
Security+CE
CompTIAApr, 2017- Oct, 2024
Experience
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Network Engineer II
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Feb 2019 - Present
Act as a first-responder, interacting directly with users and system administrators to document and address service requests and trouble reports.Diagnose and resolve common connectivity and network service issues.Install, configure, and manage network equipment (firewalls, routers, switches, Load Balancers, etc.)DHCP system administration (assignment and coordination of network addresses).DNS system administration (assignment and coordination of registered hostnames).Implement Firewall Policies, Juniper, Fortigate.McAfee Web Gateway configuration and management.F5 Load Balancer daily upkeep and management. Show less
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Computer Operations Specialist III (Team Lead)
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Oct 2018 - Jan 2019
Provide same base level of support as Level II positionFirst contact for Tier 3 and Tier 4 tickets and technical support for DCS, NVMC, and PaaS Ops team in an off-hours capacityOversee business systems weekend OS patching schedule including Windows and Red Hat servers Developing technical documentation to be used by other Level 2 Watch personnel and future PaaS Ops level 1 System AdministratorsProviding hands-on training of BladeLogic Server Automation management tool to other Level 2 Watch personnel to continually support weekend business system patchingRemedying tier 1 and 2 system issues as monitored via Nimsoft Network Monitoring and as approved by Duty Analyst on call (including free space issues, connectivity issues, and resetting services) Authoring a Python-scripted project solution for better, faster aggregated business system reviewal process for DCS-NOC team with PaaS-Ops logs. Show less
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Computer Operations Specialist II
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Mar 2018 - Sep 2018
Currently working as part of a 24/7 365 team dedicated to the watch over USCG OSC mission critical systems that directly support USCG teams across the United States. Responsibilities include: monitoring network SNMP trap messages and escalating to appropriate teams for handling if needed, monitoring applications for follow up regarding multiple items pertaining to ships entering US coastal waters and while out at see, creating, responding to, escalating, resolving, and closing Tier 1 and Tier 2 tickets in a BMC Remedy environment, providing after hours application phone support to USCG personnel across the US. Provide basic Tier 1 - Tier 3 support in aid of the system teams of the OSC. This includes: daily log reviews with alert escalation, server drive free space review and clearing/expansion as needed, account resets, creations, and password resets, and permission assignments for including employees via AD OUs.NAIC clearance obtained through 03/2021. Show less
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Blue Ridge Community and Technical College
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United States
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Education Administration Programs
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100 - 200 Employee
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System Administrator
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Dec 2017 - Mar 2018
Handled Tier 2-4 ticket scenarios and also provided insight and leadership to the Help Desk position that covered Tier 1-2 tickets. Tickets included account unlocks, password resets, account creations, hardware movement within building, application troubleshooting, network connection troubleshooting, installation of new equipment ranging from desktop PCs to printers to servers and their accompanying cabling. Responsibilities included monitoring network and IDS logs for abnormal behaviors and taking appropriate actions, server patching and general maintenance, maintaining weekly backups and rotation of backup tapes, reviewing permissions for compliancy on mission critical applications and servers, setting up and running audio/visual for functions happening on the campus, decommissioning servers, routers, switches, PCs, and any other state owned paraphernalia for recycling and/or destruction. These duties had me preforming actions on: multiple types of Dell servers running Windows Server 2008/2012/2012 R2/2016, CentOS v5-7, Cisco 3600+ series switches, Cisco ASA 5560x firewalls. Show less
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Help Desk Technician
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Jan 2017 - Dec 2017
Tier I help desk support for the Main Campus of Blue Ridge CTC. My daily job activities include responding to email and phone support tickets including password resets, software/hardware issues, digital voice issues, and LAN connectivity issues. Worked closely with my team members to monitor our network baselines and respond accordingly to alleviate or escalate the findings/problems appropriately. This mostly stems from review of our baseline graphs and IDS systems. Managed the patching and updating of system critical server operating systems and applications here on the Main Campus on a monthly or as released basis. Our primary means of pushing updates is via WSUS, but this has also given me some exposure to SolarWinds Patch Manager as we do utilize it for some application patching.Overall my importance to Blue Ridge comes mostly in my timely customer service that I provide to the staff, faculty, and students here at the institution. I receive high compliments and sighs of relief when our personnel know that I am responding to an issue or ticket, and that is something I am very proud of! Show less
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Farmers & Mechanics Insurance
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United States
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Insurance
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1 - 100 Employee
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Help Desk Specialist
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Oct 2012 - May 2016
My daily job duties involved responding to Tier 1 help desk email and phone support tickets for employees and offsite agencies that included password resets, basic internet browser configuration troubleshooting, application troubleshooting, and hardware troubleshooting. I also updated the system basics for the end user training manuals and began work on developing training videos for our offsite agencies to learn how to fully utilize the applications and websites. I help lead a project to overhaul the desktop hardware for the entire onsite building, which comprised of roughly 100 systems. This included utilizing software such as BMC Track-It to build an inventory of operating systems and general hardware currently installed. That information allowed me to create a baseline for searching out good 'fleet' PC improvements. Once the new computers where purchased and delivered, I began the process of imaging all the HDs and deploying them department by department over the course of three weekends. This helped establish a solid baseline of uniform Windows 10 machines that allowed for more consistent patch management and easier troubleshooting from ticket to ticket. Show less
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Education
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2015 - 2017
Blue Ridge Community and Technical College
Associate of Arts and Sciences - AAS, Cyber Security -
2016 - 2017
Blue Ridge Community and Technical College
Associate of Arts and Sciences - AAS, Applied Technology -
2015 - 2020
American Public University System
Bachelor of Information Techbology - Cyber Security, Mobile/Cloud Computing Information Security
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