Business Adminstrator

• Feb 2022 - Present

RAFAC Adult Volunteer

• May 1985 - Dec 2022

I volunteered as an Officer in the RAFAC since 1988 with the Air Training Corps, my final role was as Officer Commanding West Mercian Wing in the rank of Wing Commander. This has provided me with invaluable additional experiences of working with young people, leadership and developed my organisational skills. I volunteered as an Officer in the RAFAC since 1988 with the Air Training Corps, my final role was as Officer Commanding West Mercian Wing in the rank of Wing Commander. This has provided me with invaluable additional experiences of working with young people, leadership and developed my organisational skills.

Customer Support Officer

• Sep 2021 - Feb 2022

Complaints & Appeals Handler

• May 2021 - Sep 2021

Regional Funding & Data Officer

• Apr 2019 - Oct 2020

I planned and collaborated with senior managers to oversee performance of curriculum plan as per funds distribution through development and maintenance of monthly reports. Planned and conducted research to identify areas of improvement and strategically position teams nationally, regionally, and within education departments to achieve operational excellence. • Designed and delivered trainings to new team members on company's processes and procedures. • Successfully executed new process and procedures among college administration staff as per requirements of new employer and c0ntract. • Enhanced functionality of contract finding process through strategic management of 10 prisons and regular data quality audits. Show less

Regional Funding & Data Officer

• Jan 2017 - Apr 2019

I reviewed and updated student records according to funding list, while ensuring accuracy of enrolled students' data.I devised and provided effective training modules for newly hired professionals related to processes and procedures.• Successfully developed and introduced new reporting process and schedule to meet all requirements and ensure accuracy of all uploaded data.• Met contract funding requirements by formulating and implementing internal data assurance procedures.

Funding and Data Officer

• Jul 2013 - Dec 2016

I managed department resource budget to meet college's contractual targets with HM Prison Service.Oversaw control over execution of multiple key functions, including scheduling of education/vocational training and associated staffing along with delivering critical operational data to college and prison senior management teams.• Directed initiation of streamlined administrative process for efficient data management.• Successfully decreased business expense by strictly monitoring and adhering to budget during supplies procurement. Show less

Sales Office Manager

• Oct 2011 - Jun 2013

I developed and maintained profitable business relationships with key clients, such as Daimler, Mercedes, and Renault, while serving as sales office manager. I oversaw timely and secure delivery of customer sales order to ensure delivery of excellent client services. Steered end-to-end management of goods inwards process, while ensuring availability of required stock for manufacturing department to prepare and deliver customer orders. I developed and maintained profitable business relationships with key clients, such as Daimler, Mercedes, and Renault, while serving as sales office manager. I oversaw timely and secure delivery of customer sales order to ensure delivery of excellent client services. Steered end-to-end management of goods inwards process, while ensuring availability of required stock for manufacturing department to prepare and deliver customer orders.

Administration Co-Ordinator

• Nov 2007 - Jul 2011

Initially employed as the Examinations Officer responsible for the processing of examination orders and student results, providing reports for management on student achievements and liaising with awarding bodies such as City & Guilds, EdExcel and OCR. Following a restructure I took on the additional responsibilities for the procurement of all supplies for the department, the management of departmental expenditure, delivering student awards evenings, representing the College at meetings with prison management and the supervision of full time and part time staff. Regrettably owing to a re-role of the Prison I was made redundant. Show less

Sales Administrator

• 2005 - 2007

As the administrator for the Sales Team I was responsible for the day to day management of customer activity, producing reports on sales and production for suppliers, customers and company director, ensuring the business met contractual and quality obligations. As the administrator for the Sales Team I was responsible for the day to day management of customer activity, producing reports on sales and production for suppliers, customers and company director, ensuring the business met contractual and quality obligations.

MIS Supervisor

• 2001 - 2004

Primarily accountable for the development and production of management information reports for both internal and external customers. Additional responsibilities included the implementation and administration of the Cognos Reporting Software Suite. I was also actively involved in the bid process for new accounts. I left The Travel Company to relocate to the Midlands with my family. Primarily accountable for the development and production of management information reports for both internal and external customers. Additional responsibilities included the implementation and administration of the Cognos Reporting Software Suite. I was also actively involved in the bid process for new accounts. I left The Travel Company to relocate to the Midlands with my family.

Data Quality Manager

• 1998 - 2001

I started at Britannic as an Account Manager managing the relationship between the company and a number of corporate customers with expenditure of up to £2m per year. As a result of my previous technology support background I was appointed to the project team to implement a new back office system across the company. This utilised my project management and technical skills and involved extensive travel to the branches in support of the rollout. Following the successful deployment of the new system I then became responsible for the development and production of management information reports for internal and external customers. I was also tasked with overseeing the relationship between the company and Credit Card companies, maintaining customer records in the back office system and the production and development of electronic statements and handoffs. I left Britannic Travel following an approach from a rival company. Show less

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• 1995 - 1998

During this period I undertook a number roles that utilised my skills and experience within the travel technology industry. During this period I undertook a number roles that utilised my skills and experience within the travel technology industry.

Travel Manager

• 1995 - 1995

I was employed to develop and implement a new travel supplier and policy for the Group. This involved the compilation of the initial tender documents and the subsequent analysis of the responses from potential suppliers including the final recommendation. Following the completion of the selection process I was then made accountable for the management and communication of the revised travel policy. I was employed to develop and implement a new travel supplier and policy for the Group. This involved the compilation of the initial tender documents and the subsequent analysis of the responses from potential suppliers including the final recommendation. Following the completion of the selection process I was then made accountable for the management and communication of the revised travel policy.

Service Desk Team Leader

• 1988 - 1994

Initially employed as a Service Desk Operator, I was selected to join the project team responsible for the implementation a new Global Travel Booking system in the UK. My role on the project team was initially to produce technical support documentation the creation of a new Service Desk including the recruitment and training of the teams. Following the successful completion of the project, I was selected to head up a number of Customer Service teams who provided technical support for the majority of UK travel agencies and some airlines. As well as ensuring that the Service Desk achieved its service levels I was responsible for the continual review and amendment of the support documentation. I left Galileo to become a full time carer following the birth of my daughter. Show less