Information Technology Director

• Jul 2023 - Present

Systems Administrator

• Oct 2022 - Jul 2023

Administer and maintain software systems, ensuring their availability, performance, and security in an educational setting.Collaborate with educators to integrate instructional technology tools and resources into teaching and learning practices, facilitating engaging and effective educational experiences. Conduct routine maintenance, updates, and troubleshooting of software systems to ensure optimal performance and minimize downtime.Provide training and support to educators and staff members on the effective use of instructional technology tools, fostering their digital literacy and proficiency. Analyze data and metrics related to software systems and instructional technology usage, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness. Maintain accurate documentation of software systems, configurations, and processes, ensuring clear and accessible information for future reference. Generate reports to communicate system status, progress, and recommendations to key stakeholders. Stay updated with emerging instructional technology trends and best practices, evaluating and recommending new tools and solutions to enhance teaching and learning experiences. Show less

Technology Services Support Assistant Manager

• Jan 2014 - Oct 2022

Led a team of support technicians, providing direction, guidance, and support to ensure efficient technology services across the district. Coordinated and managed technology projects, including system upgrades, installations, and migrations, ensuring successful implementation within established timelines and budgets. Provided technical support to end-users, troubleshooting hardware and software issues, and resolving technical problems promptly and effectively. Conducted data analysis on technology support trends and metrics, identifying areas for improvement and implementing strategies to enhance service delivery and user satisfaction. Collaborated with stakeholders, including teachers, administrators, and other staff members, to understand their technology needs and provide appropriate solutions and support. Managed vendor relationships, including procurement and contract negotiations, to ensure cost-effective and high-quality technology products and services. Stayed updated with emerging technology trends and best practices, evaluating and recommending new technologies to enhance operational efficiency and educational experiences. Show less

3D Generalist

• Nov 2013 - Nov 2015

Worked closely with a talented team to develop a technically innovative combat based video game. Collaborated with designers, artists, and developers to create visually stunning and immersive gaming experiences. Created high-quality 3D assets, including characters, environments, and props, using industry-standard software such as Maya, 3ds Max, Substance Painter, and Unity. Implemented cutting-edge techniques, shaders, and effects to enhance visual quality, realism, and performance. Ensured consistency and coherence in art styles, adhering to the game's overall vision and target audience. Collaborated with animators to create fluid and dynamic character animations, capturing the essence of the fighting genre. Participated in the level design process, creating visually striking and functional environments that enhance gameplay. Adapted quickly to evolving project requirements and deadlines while maintaining a high level of quality and professionalism. Show less

Digital Artist

• Mar 2013 - Sep 2013

http://doitgamecompany.com/ Created stunning 3D models, textures, and animations to bring video game concepts to life. Worked with cross-functional teams, collaborating with game designers, developers, and other artists to deliver high-quality visual content. Proficient in industry-standard software such as Maya, 3ds Max, Photoshop, ZBrush, and Unity3D to produce top-quality digital art assets. Demonstrated creativity and imagination in developing engaging and visually stunning content for video games. Maintained a strong sense of visual continuity and style throughout game development, ensuring cohesive design and aesthetics. Contributed to the overall success of video game development, meeting project deadlines and delivering high-quality content that exceeded expectations. Show less

Digital Artist

• Mar 2013 - Jun 2013

Collaborated with the creative team and artists to conceptualize and design visually stunning video game assets, characters, and environments. Created high-quality 3D models using industry-standard software, ensuring adherence to style guides and technical requirements. Applied textures and materials to 3D models, achieving realistic and visually appealing results that aligned with the game's artistic vision. Developed captivating animations for characters and objects, employing various techniques such as rigging, keyframe animation, and motion capture integration. Collaborated closely with game designers, programmers, and other artists to ensure seamless integration of art assets into the game engine. Participated in team meetings, contributing ideas and insights to enhance the visual quality and user experience of the game. Troubleshot technical issues related to art assets, optimized performance, and implemented creative solutions. Stayed updated with industry trends, tools, and techniques, actively seeking opportunities for professional growth and skills enhancement. Show less

Teacher's Assistant/Tutor

• Feb 2013 - May 2013

Supported instructors in organizing and facilitating classroom activities, ensuring a conducive learning environment. Conducted one-on-one and small group tutoring sessions, providing academic assistance. Assisted students in understanding course content, developing study skills, and preparing for exams and projects. Fostered positive relationships with students, addressing their individual needs, and promoting a supportive learning atmosphere. Utilized a variety of instructional strategies and resources to engage students and enhance their learning experience. Adapted to the needs of diverse learners, offering individualized support and accommodations as required. Stayed updated with curriculum changes, educational trends, and technology tools to enhance teaching and tutoring approaches. Established and managed the Game Development Club which produced playable games. Show less

Workstudy

• Jun 2012 - May 2013

Provided administrative support, including document management of sensitive files and coordinating departmental communications. Adapted quickly to changing priorities and deadlines while maintaining a high level of productivity and professionalism. Demonstrated strong attention to detail and accuracy in all administrative tasks.

Shift Supervisor

• 2012 - 2012

Supervised daily operations, including opening and closing procedures, cash handling, and inventory management. Led a team of baristas, providing training, coaching, and ongoing development to ensure exceptional customer service and team performance. Fostered a positive work environment by promoting teamwork, collaboration, and a culture of continuous improvement. Engaged with customers, building connections, addressing inquiries, and resolving any concerns or issues promptly and professionally. Demonstrated expertise in coffee preparation, consistently delivering high-quality beverages that met Caribou Coffee's standards. Utilized effective sales techniques to drive upselling, increase average transaction value, and meet or exceed sales targets. Maintained cleanliness and organization of the store, ensuring compliance with health and safety regulations. Collaborated with the management team to implement promotions, marketing initiatives, and new product launches. Prepared reports, documented inventory, and performed administrative tasks accurately and in a timely manner. Show less

Customer Service

• 2010 - 2011

Welcomed customers to the store, providing a friendly and inviting atmosphere. Assisted customers in identifying and selecting the right electronics products based on their needs and preferences.Provided technical support and troubleshooting assistance for a wide range of consumer electronics, including smartphones, tablets, audio systems, and gaming consoles. Resolved customer inquiries, concerns, and complaints promptly and professionally, ensuring a positive customer experience. Actively participated in achieving sales targets by utilizing effective upselling and cross-selling techniques.Demonstrated in-depth knowledge of RadioShack's product offerings and emerging technologies to provide accurate and reliable information to customers. Processed cash and credit card transactions, operated the point-of-sale system, and maintained accurate records of sales and inventory. Collaborated with team members to ensure store cleanliness, organize merchandise displays, and contribute to visual merchandising efforts. Actively engaged in ongoing training and development opportunities to enhance product knowledge and customer service skills. Show less

Business Premiere Care Specialist

• 2008 - 2010

Served as the primary point of contact for business customers, delivering exceptional customer service and support. Actively listened and engaged with customers to understand their unique business requirements and provide tailored solutions. Handled a wide range of inquiries and issues, including account management, billing inquiries, service upgrades, and technical support. Resolved customer concerns promptly and efficiently, ensuring complete satisfaction and building long-term relationships. Collaborated with internal teams to address customer needs and ensure timely resolution of issues. Proactively identified opportunities to enhance customer experience and provide feedback to improve internal processes and procedures. Maintained accurate and up-to-date records of customer interactions and transactions using CRM systems. Stayed updated on the latest products, services, and industry trends to effectively educate customers and promote additional solutions. Met and exceed individual and team performance targets, including customer satisfaction metrics, response times, and sales goals. Analyzed and resolved unsettled customer issues for a team of 10-15. Show less

Recreation Assistant

• 2005 - 2008

Served as a lifeguard, where I played a vital role in safeguarding the lives of our esteemed military personnel, their families, and the broader community. Expertise in maintaining water safety and ensuring the well-being of individuals utilizing aquatic facilities. Led child water safety and swimming classes. Maintained cleanliness and orderliness of the pool area, conducting routine maintenance and related tasks. Kept meticulous records of incidents, accidents, chemical levels, and pool usage, generating reports as necessary. Show less