Experience

RealGreen

• United States
• Software Development
• 1 - 100 Employee

• Director of Technical Support

  • Apr 2021 - Present



IHA

• United States
• Medical Practices
• 700 & Above Employee

• Information Technology Manager

  • Feb 2018 - Apr 2021



Parkwest Gallery

• Southfield, MI

• Director of Client Services

  • Jan 2016 - Dec 2016

  Direct the client service organization to provide excellent services helping to bring an entertaining, educational and welcoming environment that ignites a passion for the arts and offers an incomparable collecting experience. Direct the client service organization to provide excellent services helping to bring an entertaining, educational and welcoming environment that ignites a passion for the arts and offers an incomparable collecting experience.



MedImpact Healthcare Systems, Inc.

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Operations Manager, Contact Center Services

  • Dec 2013 - Dec 2015

  Establish Contact Center for Mid-west Operations Establish Contact Center for Mid-west Operations



McKesson

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Customer Support Manager

  • Apr 2009 - Dec 2013

  Provide operational leadership for the technical support center fielding 275,000+ inbound customer requests a year across multiple service channels and 3 physical locations. Provide operational leadership for the technical support center fielding 275,000+ inbound customer requests a year across multiple service channels and 3 physical locations.



Eagle Ottawa

• Motor Vehicle Manufacturing
• 400 - 500 Employee

• IT Support Manager

  • Mar 2006 - Jan 2009

  Managed the Technical Support Operations for Global Manufacturing Company. Managed the Technical Support Operations for Global Manufacturing Company.



BBDO Worldwide

• United States
• Advertising Services
• 700 & Above Employee

• Manager of Technical Services

  • Aug 2001 - Feb 2006

  Management oversight of Technical Support Center responsible for all agency technical operations and projects. Management oversight of Technical Support Center responsible for all agency technical operations and projects.



Compuware

• United States
• Software Development
• 700 & Above Employee

• Product Release Manager

  • 1998 - 2001

  Managed software product release cycle from Development to General Availability. Acted as the technical liaison between development teams and Beta customers. Prepared and monitored product system testing and training. Implemented software solutions in external customer environments. Managed software product release cycle from Development to General Availability. Acted as the technical liaison between development teams and Beta customers. Prepared and monitored product system testing and training. Implemented software solutions in external customer environments.