Experience

GUIDEcx

• United States
• Software Development
• 1 - 100 Employee

• Product Manager

  • May 2022 - Present



Lincoln Labs, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Product Manager

  • Jan 2021 - Jun 2022

• Director Of Operations

  • Jan 2021 - May 2022



Kenect

• United States
• Software Development
• 100 - 200 Employee

• Product Manager

  • Jan 2020 - Jan 2021



Solera | DealerSocket

• United States
• Software Development
• 300 - 400 Employee

• Product Manager

  • Jan 2019 - Jan 2020

  Worked with various engineering squads with an emphasis on managing epics, stories and defects.

• Product Operations Manager

  • Jan 2017 - Jan 2019

  Facilitated the learning of over 1,000 team members by leveraging new and exciting technologies, allowing users to increase their product knowledge by engaging with on-demand materials. • Launched and administered a Learning Management System (LMS) used by over 1,000 internal employees• Partnered on the implementation of a “walk-me” application across our four core product offerings in under four months.• Created training materials for six product feature launches including video/quiz creation and dispatched through the LMS. • Overhauled our Competitive Intel materials library including the development of a Feature – Value – Benefit guide. • Supervised the Product Opportunity Assessment process for our Website tool.

• Manager of Strategic Content

  • Jun 2015 - Dec 2016

  Created case studies that highlighted suggestions for improving dealership process and opportunities for our customers to increase revenues by utilizing additional products to make them “sticky.” • Launched a Learning Management System (LMS) used by over 100,000 external customers and over 1,000 internal employees.• Co-developed of an internal Product Certification and administered it through our LMS.• Created 16 unique case studies used by 200+ Consultants and Account Managers focused on helping customers develop best practices by utilizing more offerings from our product suite.• Performed statistical analysis and modeling using data sets of over 5,000 customers and millions of data points. • Assisted in further development of company Mentor Program.

• Strategic Services Consultant

  • Aug 2010 - Jun 2015

  Worked with a group of clients on a monthly basis in a model that involved WebEx phone calls, on-site consultations, and additional product training. • Upsold over $30K worth of products to existing customers each year using consultative selling.• Managed and consulted over 100 auto dealerships, accounting for over $3 million of annual recurring revenue with over 97% retention.• Implemented over 68 new dealerships and was the Lead Consultant for 55 of the implementations.• Worked with owners and directors of large dealership groups to analyze business practices and increase revenue.• Mentored three new consultants as a charter participant of the company’s Mentor Program.



Brigham Young University

• United States
• Higher Education
• 700 & Above Employee

• Teaching Assistant

  • Aug 2009 - Apr 2010

  Evaluation of students' work including essays and tests. Data entry of students grades into spreadsheets and online programs. Development of course curriculum. Evaluation of students' work including essays and tests. Data entry of students grades into spreadsheets and online programs. Development of course curriculum.



H&R Block

• United States
• Retail
• 700 & Above Employee

• Tax Professional

  • Jan 2008 - Apr 2010

  Preparation of personal tax returns including Schedule C for small businesses. Tax planning and advisory services to help reduce client's tax liability for future years.

• Tax Professional

  • Jan 2009 - Apr 2009

  Preparation of personal tax returns including Schedule C for small businesses. Tax planning and advisory services to help reduce client's tax liability for future years.

• Tax Professional

  • Jan 2008 - Apr 2008

  Personal income tax preparation - See other entries for more details



Sears

• United States
• Retail
• 700 & Above Employee

• Retail Management Intern

  • May 2009 - Aug 2009

  • Performed a competitive analysis evaluating Craftsman’s market position in tool storage, mechanics tool sets, and cordless drills• Performed an operational analysis with specific recommendations for improving CSAT scores and increasing credit applications • Conducted over 30 one-on-one training sessions with employees from every department resulting in a 14% increase in credit applications and a 5.72 point increase in email capture • Performed a competitive analysis evaluating Craftsman’s market position in tool storage, mechanics tool sets, and cordless drills• Performed an operational analysis with specific recommendations for improving CSAT scores and increasing credit applications • Conducted over 30 one-on-one training sessions with employees from every department resulting in a 14% increase in credit applications and a 5.72 point increase in email capture



Eric S. Budge Construction Inc

• Office Manager

  • Apr 2006 - Apr 2008

  • Managed all financial, accounting and bookkeeping responsibilities • Developed a job-cost tracking report that saved $5,000 to $10,000 per home and increased net profit by 16-33%• Produced statements for and represented the company in yearly audits • Worked directly with city planning officials, banks, insurance companies, material vendors, clients, and subcontractors to reduce construction timelines• Coordinated schedules of vendors and subcontractors in the building of over 30 custom homes