Experience

MEC (Mayville Engineering Company, Inc.)

• United States
• Industrial Machinery Manufacturing
• 400 - 500 Employee

• Sr. Technical Writer

  • Oct 2021 - Present



Great Mead Hall

• Bangor, Michigan, United States

• Technical Consultant

  • Nov 2022 - Present



Harbor Light Brewing

• South Haven, Michigan, United States

• Technical Consultant and Assistant to the Brewmeister

  • Oct 2021 - Present



Black Heath Meadery

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Mead Maker

  • Oct 2021 - Present



Virtue Cider

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Cider Maker

  • Sep 2019 - Mar 2020

  As a brewing specialist, I brought 30 years of professional experience (including founding and building a 5000 bbl/yr brewery) to the Virtue Cider team. Skillset hired for included cold-side cider manufacturing; HVAC and plumbing; zymurgy lab techniques; cellar management; packaging and warehousing; quality control; sales and customer service; and event representation. My team was laid off due to the Covid-19 shutdown. As a brewing specialist, I brought 30 years of professional experience (including founding and building a 5000 bbl/yr brewery) to the Virtue Cider team. Skillset hired for included cold-side cider manufacturing; HVAC and plumbing; zymurgy lab techniques; cellar management; packaging and warehousing; quality control; sales and customer service; and event representation. My team was laid off due to the Covid-19 shutdown.



Lippert

• United States
• Automotive
• 700 & Above Employee

• Knowledge Manager & Technical Writer IV

  • Apr 2017 - Apr 2019

  LCI is an OEM manufacturer of highly-engineered products for the US and European RV industry markets, with $2.5 billion annual sales. I was hired for the following positions and missions: • KM Manager of ITS Infrastructure. Responsible for all network and technical documentation, and ITS knowledge management. • Create documentation for the InfoSec department (using NIST standards), including libraries for all IT compliance docs. • Bring the company to level 3 PCI compliance. • Bring the company to GDPR compliance. • Document standard routines for Operations and the Service Desk. • Design the taxonomy and create the SharePoint Online corporate site and document repository. • Design and document local office and data center infrastructure standards. • Create and maintain the company ITS Service Catalog. • Perform Office365 Global Administrator functions for the company SharePoint site collections. Show less



Public Consulting Group

• United States
• Professional Services
• 700 & Above Employee

• Sr. Technical Writer

  • Aug 2014 - Apr 2017

  PCG is a privately-held $350 Million consulting firm serving government clients in the Education, Technology, International and Health & Human Services arena. During my tenure, our network team served over 1,800 employees in 55 offices throughout the US, Canada and Europe. • Member of Information Technology Services (ITS) Infrastructure team. Responsible for all technical documentation and ITS knowledge management. • Designed and documented Local Office and Data Center standards. • Designed and implemented SOC II compliance document controls and audit remediation. • Documented the ITS disaster recovery project, including publishing hard-copy tabbed runbooks. • Documented the ITS Services Catalog. • Documented standard routines for transfer of routine admin tasks from INF to Ops, and created the “train the trainer” guides. • Designed the taxonomy and created the O365 SharePoint Online corporate site and document repository for the company’s seven practice areas. • On-boarded and trained junior tech writers. • As one of two company Office 365 Global Administrators, managed PCI's O365 tenant and user base. Show less



South Austin Brewing Company

• Austin, Texas Area

• Owner

  • Dec 2009 - Dec 2016

  Founder, owner and brewmaster Founder, owner and brewmaster



GlobalFoundries

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Sr. Technical Writer

  • Aug 2009 - Feb 2010

  - API Documentation using Doxygen. - Semiconductor fab supply chain documentation. - Collateral docs for AMD/GlobalFoundries separation. - Edited and maintained Visio process diagrams for fab production systems. - Created implementation guides, help guides, release notes, and online customer help. - API Documentation using Doxygen. - Semiconductor fab supply chain documentation. - Collateral docs for AMD/GlobalFoundries separation. - Edited and maintained Visio process diagrams for fab production systems. - Created implementation guides, help guides, release notes, and online customer help.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sr. Technical Writer

  • Sep 2008 - Jul 2009

  • Documented the software development lifecycle of an automated SDLC build product in an Agile programming environment. • Identified documentation needs, analyzed requirements, and created implementation plans. Documentation included writing the Installation Guide, Help Guides, Release Notes, and online customer Help. • Maintained document source control using Subversion. • Resolved defects and bugs using ClearQuest. • Single-sourced (XML .dita files) all documentation using Arbortext Epic Editor. • Met or exceeded aggressive deadlines in a diverse development environment. Show less



Visual Click Software

• United States
• Software Development
• 1 - 100 Employee

• Sr. Technical Writer

  • Mar 2008 - Sep 2008

  • Documented the development of a suite of customizable network security management and reporting tools. These tools allowed sys admins to build unique application functions and features to better manage Windows Active Directory and/or NetWare eDirectory and GroupWise. • Managed, maintained and updated software help content (using RoboHelp) for each of the four products. • Created user guides and manuals (using FrameMaker) for customer-facing .pdf and print support documentation. • Created and maintained a knowledge management wiki (using MindTouch Deki Wiki) for the marketing and sales departments. • Wrote white papers on how the technology specifically enhanced revenues for standard business verticals. • Migrated the public web site from FrontPage HTML to CSS, including home page and navigation redesign. Show less



Siemens

• Germany
• Automation Machinery Manufacturing
• 700 & Above Employee

• Sr. Technical Writer

  • Jan 2006 - Mar 2008

  - Managed RFQ and RFP responses, the knowledge management system, and detailed energy audits for an Energy Savings Company (ESCO). - Created winning responses for energy performance contracts totaling over $50 million. Contracts include the City of Houston, Lackland AFB, and the Washington D.C. public school system. - Migrated all engineering content from network drives to a web-based collaboration CMS (SharePoint). - Created and maintained an open-source knowledge management wiki for the district’s engineering and sales departments. - Monitored and updated Siemens corporate graphic and style standards for all customer-facing documentation. Show less



Harcourt Assessment

• Book and Periodical Publishing
• 1 - 100 Employee

• Technical Writer

  • Jan 2005 - Jan 2006

  - Hired as PMO's senior tech writer, ensuring Sarbanes-Oxley compliance. - Wrote white papers, audit reports, process and procedure manuals, and policies for the IT department. - Created .ppt presentations, Excel spreadsheets, VPMi entries, and oversight committee reports documenting the company’s compliance progress. - Worked with senior management, IT directors and project managers to document Harcourt IT software development processes and procedures. - Subsequently contracted to analyze and manage requirements for changes to their PeopleSoft/proprietary supply chain application integration. Show less



BusinessThreads

• Austin, Texas, United States

• Technical Writer

  • Apr 2001 - Feb 2002

  - Created and managed all technical documentation for a BPM software company. Clients included EDS, Dell and Trendec. - Wrote white papers and created presentations on the BusinessThreads Engine, an executable business modeling software engine. - Acquired, assessed and designed user requirements from meetings with customers and project stakeholders. Worked as liaison between customers and Dev to implement and modify product functions and features. - Created technical manuals, Visio entity-relationship and data flow diagrams, and UML diagrams for the development team. - Wrote and published online help modules for all pilot software shipped. - Wrote and published marketing content to the public web site. - Assisted in building and maintaining the company’s content management system using SQL Server. Show less



New Texas Magazine

• Feature Writer, Editor

  • 1998 - 2001

  Article Writer and Copy Editor; Advertising Sales Article Writer and Copy Editor; Advertising Sales



All.com

• Sr. Technical Writer

  • Apr 1999 - Jan 2000

  - Wrote all technical documents to support production of Dell’s SOHO tech support software product, including software manuals, policies and procedures, user help modules, Visio diagrams and web-based training. - Wrote and published marketing content and messaging to the public web site, and to our subscribers’ online support software product. - Wrote and published the All.com company style guide to the intranet. - Managed one junior technical writer. - Wrote all technical documents to support production of Dell’s SOHO tech support software product, including software manuals, policies and procedures, user help modules, Visio diagrams and web-based training. - Wrote and published marketing content and messaging to the public web site, and to our subscribers’ online support software product. - Wrote and published the All.com company style guide to the intranet. - Managed one junior technical writer.



garden.com

• Austin, Texas, United States

• Web Specialist

  • Apr 1997 - Feb 1999

  - Hired as Portal Manager for the customer solutions team, overseeing our AOL and Yahoo portals. Managed team of five CS representatives. - Promoted to Marketing Manager for AOL and Yahoo affiliate partnerships. - Promoted to Web Specialist, developing, documenting and maintaining the web site. Manager in charge of banner ad scheduling (using Netgravity). - Hired as Portal Manager for the customer solutions team, overseeing our AOL and Yahoo portals. Managed team of five CS representatives. - Promoted to Marketing Manager for AOL and Yahoo affiliate partnerships. - Promoted to Web Specialist, developing, documenting and maintaining the web site. Manager in charge of banner ad scheduling (using Netgravity).