Workforce Programs Manager

• May 2021 - Present

Interim Manager

• May 2021 - May 2021

Program Supervisor

• Sep 2017 - May 2021

Performance Management/Quality Assurance

• Sep 2014 - May 2017

Facilitator/Workforce Specialist

• Oct 2010 - Aug 2014

I administered and proctored an array of assessments and provide labor market information, resources and tools to assist in determining successful career decisions to our customers. My passions include coordinating and providing customized testing and customized hiring events for our business customers for screening purposes to assist them in selecting the best talent out there. I facilitated 5-7 workshops per work where I ensured that all workshops and activities were well organized and met the needs of all learning styles. This resulted in exceeding measures on workshop evaluations. I also critiqued up to 20 resumes in all different industries a week. I worked collaboratively with other workforce development programs and team members to get our job seekers employed.

Workforce Specialist

• Apr 2000 - Oct 2010

• Managed a caseload of up 150 participants• Contributed to the team’s performance of exceeding all common measures and agency’s goals for 2 years in a row by meeting individual goals and standards. Exceeded all three measures at 100% in Common Measures• Led a successful customized training program which provided services to low-income participants• Planned and implemented processes for customized training program to increase enrollments and exceed the entered employment measure• Assisted in creating a new intake process to be more effective which increased enrollment by 75%• Residential Expert at the time of implementation of the new computer system, CBMS which provided support to team members • As a Residential Expert, discovered problems and solutions for the Workforce Development Programs/PRT Component of TANF in CBMS• Prepared and maintained the CBMS Manual that was given to TANF Workforce Specialists which provided CBMS training to staff• Recruited 50% more students within a year time frame to the Options Program that allowed for expansion and more monies to provide a better facility and more services• Formulated monthly and yearly reports of the program enrollment to analyze demographics, future growth, and positive and negative terminations to predict the following years budget

Juvenile Diversion Officer

• Dec 1998 - Apr 2000

• Monitored, supervised, and guided first-time juvenile offenders to divert them from the court system • Handled and retrieved criminal background records and files from the NCIC and CCIC Networks • Added 37 community service sites and created a process to effectively refer participants to meet Diversion Program’s needs and Community Service Sites’ needs • Monitored, supervised, and guided first-time juvenile offenders to divert them from the court system • Handled and retrieved criminal background records and files from the NCIC and CCIC Networks • Added 37 community service sites and created a process to effectively refer participants to meet Diversion Program’s needs and Community Service Sites’ needs