Experience

Carneros Resort and Spa

• United States
• Hospitality
• 1 - 100 Employee

• Housekeeping Supervisor

  • Apr 2023 - Present

  - Conducting thorough inventories of housekeeping storage, office, and minibar supplies to ensure optimal stock levels and smooth operations. - Performing regular inspections of guest rooms to ensure they meet established cleanliness and presentation standards. - Creating a board for assigning tasks to housekeepers, ensuring efficient distribution of workload and proper task management. - Implementing procedures and protocols for handling lost and found items, ensuring prompt identification and return of belongings to guests. - Collaborating with other departments to address guest concerns and requests related to housekeeping services. - Effectively utilizing the ALICE staff system to track and prioritize guest requests, ensuring timely and accurate delivery of services. Show less

• Front Desk Staff

  • Jul 2022 - Jul 2023

  Associate of the Quarter in March 2023 at the Carneros Resort and Spa-Greeted guests and checked them into rooms, ensuring all necessary information was obtained and entered accurately into the hotel management system-Managed room reservations, ensuring accuracy of room assignments and availability-Assisted guests with inquiries and resolved any complaints or concerns in a timely and professional manner-Processed payments and checked-out guests, providing accurate billing statements and resolving any discrepancies-Maintained a clean and organized front desk area, ensuring all necessary supplies were stocked-handling of all incoming emails, including responding to inquiries and transferring them to the relevant departments. Show less



The Ritz-Carlton Jakarta, Mega Kuningan

• Indonesia
• Hospitality
• 100 - 200 Employee

• Front Office Intern

  • Jan 2021 - Jul 2021

  -Greet and give a warm welcome to the guests. -Process a quick check-in and check-out during the shift. -Proceeding all types of payments such as guests’ outstanding bills. -Keep the front desk tidy and presentable with all necessary materials. -Answering any calls, requests, questions, and concerns from the guests. -Regularly check emails and mobile check-in -Greet and give a warm welcome to the guests. -Process a quick check-in and check-out during the shift. -Proceeding all types of payments such as guests’ outstanding bills. -Keep the front desk tidy and presentable with all necessary materials. -Answering any calls, requests, questions, and concerns from the guests. -Regularly check emails and mobile check-in



Kupeeku Coffeshop

• Bogor, Jawa Barat, Indonesia

• Head Of Operations

  • Jul 2019 - Aug 2020

  -Handling Menu Developing -Controlling product quality -Ensure store operations run well -prepare operational raw materials Planning store promotions -Handling Menu Developing -Controlling product quality -Ensure store operations run well -prepare operational raw materials Planning store promotions



Labirin Coffeeshop

• Bogor, Jawa Barat, Indonesia

• Barista

  • Aug 2017 - Oct 2017



Safari Lodge Hotel

• Bogor, Jawa Barat, Indonesia

• Front Office & Housekeeping Intern

  • Nov 2016 - Feb 2017

  -Processed check-in check-out -Handling guests' needs with related department -Submitting daily reports -Clean vacant dirty rooms -Cleaning and receiving guest's laundry -Processed check-in check-out -Handling guests' needs with related department -Submitting daily reports -Clean vacant dirty rooms -Cleaning and receiving guest's laundry