Azwan Asyraf Mohd Iskandar

Customer Experience Support at EZ Qurban Sdn Bhd
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Contact Information
us****@****om
(386) 825-5501
Location
Batu Caves, Selangor, Malaysia, MY
Languages
  • English -
  • Malay -
  • Arabic -

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Credentials

  • Cultivating a Growth Mindset
    LinkedIn
    May, 2020
    - Oct, 2024
  • Customer Experience: Journey Mapping
    LinkedIn
    May, 2020
    - Oct, 2024
  • Design Thinking: Understanding the Process
    LinkedIn
    May, 2020
    - Oct, 2024
  • Influencing Others
    LinkedIn
    May, 2020
    - Oct, 2024
  • Learning Canva
    LinkedIn
    May, 2020
    - Oct, 2024
  • Learning Excel 2016
    LinkedIn
    May, 2020
    - Oct, 2024
  • Learning Instagram
    LinkedIn
    May, 2020
    - Oct, 2024
  • Marketing on Instagram
    LinkedIn
    May, 2020
    - Oct, 2024
  • Learning Office 365
    LinkedIn
    Apr, 2020
    - Oct, 2024
  • Learning Zoom
    LinkedIn
    Apr, 2020
    - Oct, 2024
  • The Six Morning Habits of High Performers
    LinkedIn
    Apr, 2020
    - Oct, 2024

Experience

  • EZ Qurban Sdn Bhd
    • Malaysia
    • Consumer Services
    • 1 - 100 Employee
    • Customer Experience Support
      • Mar 2023 - Present

      • Involved in handling daily inbound and outbound calls in Department of Customer Experience Support of the company. • Answering frequently asked questions pertaining to Qurban and Aqiqah execution from existing customers and prospects. • Analysing and checking customer’s details in Customer Relationship Management system (SpaQ) to make sure everything is in correct order. • Involved in handling daily inbound and outbound calls in Department of Customer Experience Support of the company. • Answering frequently asked questions pertaining to Qurban and Aqiqah execution from existing customers and prospects. • Analysing and checking customer’s details in Customer Relationship Management system (SpaQ) to make sure everything is in correct order.

  • Akram Afifi Holdings Sdn. Bhd
    • Malaysia
    • E-Learning Providers
    • 1 - 100 Employee
    • Operating Officer
      • Sep 2021 - Oct 2022

      • Involved in data entry and management of the company. • Involved in handling customer’s inquiries via Whatsapp. • lnvolved in debt collection via outbound calls. • Involved in data entry and management of the company. • Involved in handling customer’s inquiries via Whatsapp. • lnvolved in debt collection via outbound calls.

  • Astro
    • Indonesia
    • Technology, Information and Internet
    • 500 - 600 Employee
    • IPTV Order Management Officer
      • Mar 2020 - Oct 2020

      • Attend to subscribers' inquiries and complains and to response in a timely manner via telephone and correspondence helpdesk. ​ • Ensure coordinated correspondences helpdesk and responses with Sales team and Activation team in a timely manner to achieve KPI. ​ • Coordinate the circular churn prevention alternatives with Sales Operations by performed day to day outbound activities. • Attend to subscribers' inquiries and complains and to response in a timely manner via telephone and correspondence helpdesk. ​ • Ensure coordinated correspondences helpdesk and responses with Sales team and Activation team in a timely manner to achieve KPI. ​ • Coordinate the circular churn prevention alternatives with Sales Operations by performed day to day outbound activities.

  • Manulife
    • Canada
    • Insurance
    • 700 & Above Employee
    • Wealth Management Advisor
      • Jul 2019 - Sep 2019

      • Advised the public about financial planning. • Contributed in agency's digital marketing and social media advertising on product of the companies. • Advise clients on financial plans using knowledge of tax and investment strategies, securities, insurance and pension plans. I work with my clients based on a 3-step approach: 1. Analyze 2. Allocate 3. Achieve • Advised the public about financial planning. • Contributed in agency's digital marketing and social media advertising on product of the companies. • Advise clients on financial plans using knowledge of tax and investment strategies, securities, insurance and pension plans. I work with my clients based on a 3-step approach: 1. Analyze 2. Allocate 3. Achieve

  • FWD Insurance
    • Hong Kong
    • Insurance
    • 700 & Above Employee
    • Wealth Management Advisor
      • Jul 2019 - Sep 2019

      • Advised the public about financial planning. • Contributed in agency's digital marketing and social media advertising on product of the companies. • Advise clients on financial plans using knowledge of tax and investment strategies, securities, insurance and pension plans. I work with my clients based on a 3-step approach: 1. Analyze 2. Allocate 3. Achieve • Advised the public about financial planning. • Contributed in agency's digital marketing and social media advertising on product of the companies. • Advise clients on financial plans using knowledge of tax and investment strategies, securities, insurance and pension plans. I work with my clients based on a 3-step approach: 1. Analyze 2. Allocate 3. Achieve

  • F.O.S Apparel Group Sdn Bhd
    • Store Assistant
      • Mar 2019 - May 2019

      • Provided service in satisfying potential customers needs. • Assisted in proper arrangement of wide range of clothing product types in the store. • Assisted in shop's daily and monthly operational management • Provided service in satisfying potential customers needs. • Assisted in proper arrangement of wide range of clothing product types in the store. • Assisted in shop's daily and monthly operational management

  • Al Hijrah Media Corporation
    • Malaysia
    • Broadcast Media Production and Distribution
    • 1 - 100 Employee
    • Intern
      • Jun 2018 - Oct 2018

      • Assisted my supervisor Haji Jasmi Haji Shahir whom producer of TV3's Jejak Rasul programme. • Monitored livestream Kalimah TV Youtube Channel and managed playlists via Tricaster software and video switcher. • Assisted in outdoor video production around Selangor and Kuala Lumpur. • Assisted my supervisor Haji Jasmi Haji Shahir whom producer of TV3's Jejak Rasul programme. • Monitored livestream Kalimah TV Youtube Channel and managed playlists via Tricaster software and video switcher. • Assisted in outdoor video production around Selangor and Kuala Lumpur.

Education

  • International Islamic University Malaysia
    Bachelor of Human Sciences, Mass Communication
    2015 - 2018
  • Centre For Foundation Studies IIUM
    Biology/Biological Sciences, General
    2010 - 2012
  • SBP Integrasi Gombak
    Science & Religion, SPM 10 A's 1B+
    2008 - 2009
  • SMK Agama Al-Mashoor (Lelaki)
    Pure Science, PMR 9A
    2007 - 2007
  • SMK Sungai Pusu
    Pure Science
    2005 - 2006
  • SK Usaha Ehsan
    1999 - 2004

Community

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