Experience

Workato

• United States
• Software Development
• 700 & Above Employee

• CX Automations Manager

  • Mar 2022 - Present

  United States Deliver better customer experiences with intelligent automation. True 360° - connect the entire customer journey for end-to-end insights. Check out Workato's Automation Accelerators - a growing set of pre-built automation templates for common business processes that can be utilized completely out-of-the-box or customized to a business's specific requirements.



ESG (Customer Success as a Service®️)

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Voice of Customer Data Consultant

  • Sep 2021 - Mar 2022

  Advocate for Customer-Centric Cultures



HPE Aruba Networking

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• VoC Data Strategy Consultant

  • Sep 2021 - Mar 2022

  “Customer First, Customer Last”



Revinate

• United States
• Software Development
• 200 - 300 Employee

• Sr. Business Intelligence Consultant

  • Apr 2021 - Sep 2021

  Bend, Oregon, United States Industry Benchmarking



Wolters Kluwer

• Netherlands
• Information Services
• 700 & Above Employee

• Sr. Operations Analyst, Clinical Effectiveness

  • Feb 2019 - Apr 2021

  Waltham, Massachusetts, United States Operationalize Data Projects - Increase Efficiency of Engineering, Security and Networking Teams



Business Systems Analysis

• Consulting Analyst

  • Sep 2017 - Feb 2019

  Indianapolis, Indiana Data Driven Decision Trees, Team Leadership, New Hire Onboarding, Process Improvement



Fuzion

• United States
• Insurance
• 1 - 100 Employee

• Business Analyst

  • May 2016 - Sep 2017

  Indianapolis, Indiana Area Agile Call Center Process Improvement



Hachette Book Group

• United States
• Book and Periodical Publishing
• 700 & Above Employee

• Systems Analyst

  • Sep 2012 - May 2016

  Indianapolis, Indiana Area Process Improvement - IE approach



Anthem, Inc.

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Licensing and Credentialing Compliance Analyst

  • May 2011 - Aug 2012

  Indianapolis, Indiana Area Process Improvement



Rita Carnes Consulting

• Account Management Consultant

  • Jul 2010 - May 2011

  Nationwide Employee Experience - Technologist



Xceleration

• United States
• Human Resources
• 1 - 100 Employee

• Sr. Account Manager

  • Oct 2006 - Jul 2010

  Atlanta Metropolitan Area Employee Experience Journey program management, Global Reach



Morrison Healthcare

• United States
• Food and Beverage Services
• 700 & Above Employee

• eCommunications Marketing Manager

  • Dec 2004 - Oct 2006

  Atlanta Metropolitan Area Voice of the Employee program management- People First



Clarion Events Inc. - North America

• United States
• Events Services
• 100 - 200 Employee

• Database and Registration Services Manager

  • Aug 2000 - Dec 2004

  Atlanta Metropolitan Area Buyer/Exhibitor Loyalty Programs



KeHE Distributors

• United States
• Wholesale Food and Beverage
• 700 & Above Employee

• Mass Market Coordinator

  • Oct 1997 - Aug 2000

  Bloomington, Indiana, United States Merchandising / Inside Sales