Sr. Process and Performance Analyst

• Sep 2020 - Present

Lead member website content analysis, revision, and redesign to best serve members across health plansEvaluate member website analytics using Google Analytics and Tabealu to understand member behavior and develop + implement strategies to build website utilization and member self-service

Enrollment Implementation Analyst

• Aug 2019 - Sep 2020

Collaborate across enrollment and implementation teams to keep client implementations on scheduleProvide daily oversight for all new and existing client implementations to ensure that the enrollment operational tasks are performed within quality and quantity standardsMaintain communication and documentation regarding enrollment activity for clients and work with other operational departments in the organization as needed to achieve their goalsOversee ID card and letter creation, maintenance, and review for new and existing clients while ensuring complianceCreate, review, and maintain enrollment application forms in compliance with Medicare guidelinesAttend cross-functional department implementation meetings to ensure the established timelines are met, as well as contribute ideas for improving efficiency, quality, and customer satisfaction Show less

Enrollment Specialist

• Jun 2018 - Sep 2019

Interpret and apply guidance in Medicare Managed Care Manual to health insurance enrollment applications to enroll beneficiaries into Medicare Advantage healthcare plans; use decision-making and research skills to process applicationsAudit system information to ensure accuracy of member information, coverage, and compliance; participate in CMS and client-initiated audits Verify and resolve eligibility issues at the member level; attend to and provide closure for enrollment-related customer service requestsUnderstand and comply with CMS guidelines to maintain prompt and accurate enrollment processesFamiliar with Facets healthcare administration database, MARx (Medicare Advantage Prescription Drug system), Microsoft Excel, WiPro/M360 Show less

Assistant Director, Career Development

• Aug 2010 - Jun 2018

Initiated and maintained relationships with students, faculty, and staff to identify needs and provide customized coaching and supportDeveloped and presented engaging training programs customized to meet learning objectives and audience needs; utilized programs including Microsoft PowerPoint and Adobe Spark Advised customers in person and by phone on topics relating to career exploration, experiential education, and job search strategies; aided students in identifying goals, resources needed to attain goals, and steps needed for success Developed programs and partnerships with internal constituencies and used feedback for program improvement; examples include "Career Series for International Students" year-long workshop series and Teacher Recruitment Day on-campus interviewing event (managed event logistics, communication, and evaluation) Utilized career management database to track customer interaction records; entered, reviewed, and evaluated data to identify patternsRecruited, trained, and supervised team of up to four student employees responsible for customer service and special projects; utilized ADP for time management and approvalAdministered and interpreted the results of career assessments including the Myers-Briggs Type Indicator (MBTI), Strong Interest Inventory (SII), and the CliftonStrengths Show less

Adjunct Instructor

• Aug 2015 - Dec 2016

Instructed Topics in Psychology: Metacognition and supported first-time, full-time freshmen students enrolled in Scholars Learning Community (Fall 2015, Fall 2016) Instructed Through the Looking Glass: Discovering Identity, Purpose, and Path course on personal and community identities (Spring 2016, Fall 2016) Enhanced and supported the in-class experience through use of World Classroom - Canvas learning management system technology

President and Treasurer

• May 2013 - May 2016

President-Elect (2013-2014), President (2014-2015), Past-President (2015-2016), Treasurer (2015-2016) Assisted organization with developing volunteer position descriptions and standard operating procedures for new volunteer orientation Planned and executed state-wide career development conferences on topics including Clifton Strengths, career advising for individuals with disabilities, and utilizing peer educator models in career services Invoiced new members and membership renewals for cost of membership; prepared monthly financial statements Show less

Career Advisor, Weston Career Center

• Jan 2009 - Aug 2010

Managed relationship with the Regional Business Council (RBC) Mentor Network; recruited student applicants and co-planned a series of student lunches hosted by RBC executivesCreated and distributed marketing materials for students including weekly newsletters providing timely information regarding application deadlines and informational or networking opportunitiesProvided individual career advising services for undergraduate business students including resume development and review, business communication review, job and internship search strategies, and interview preparation; aided in preparation and delivery of career advising workshops Show less

Assistant to the Director and Employer Relations, Weston Career Center

• Jun 2008 - Jan 2009

Scheduled meetings and events, took notes and documented discussions and action items, coordinated employer conference calls and on-campus recruiting lunches including a variety of constituent groupsAnticipated and responded to customer needs; generated reports, scheduled meetings, fielded requests for information, engaged in ad hoc troubleshooting with various constituents Supported employer needs and coordinated scheduling and logistics for on-campus interviews; facilitated and contributed to discussions with employers regarding full-time and intern hiring Show less

Career Specialist, MU Career Center

• Aug 2006 - May 2008

Promoted to supervisor role; delegated projects to career specialists and monitored progress; identified potential staff or project issues and elevated them to supervisory staff for consultation or actionAssisted students with major and career exploration, performed resume and cover letter review, and connected students with appropriate resourcesAdministered self-assessments including the Self-Directed Search, ACT’s DISCOVER, StrengthsFinder, the Missouri Occupational Card Sort, and the INSIGHT InventoryCo-instructed a semester-long, one-credit course in major and career exploration for deciding students; developed course curriculum and lesson plans, provided resources and support for thirteen course instructors, planned and led bi-weekly instructor meetings Show less

Health Consultant, Greek Health Project

• Apr 2007 - Feb 2008