Linnette Garcia

On-Site Patient Care Advocate at ApprioHealth
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency
Skills

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Bio

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5.0

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Anisha Velazquez

I hired Linnette to design a one of a kind company logo and website package for my business. Linnette was exceptional with her execution of my website & logo design. She is very creative, detail oriented and very professional. Not to mention, very organized and very adherent to my ideas. She took my ideas and added that special touch that only a talented graphic designer can do! It was a pleasure to work with her through the entire process of the business logo & website design for my business. I highly recommend her services and will certainly be contacting her for future projects.

Cindy M.

I hired Linnette to create a one-of-kind Custom Illustration for a rush Web Design project that I was working on, Linnette delivered great, creative work in just a few hours! She took my ideas and made them perfect by adding her own special touch and fine details that truly made my custom illustration perfect. My client was very happy with the results, and so was I! I would recommend Linnette to anyone else, and I would most definitely use her services again!

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Credentials

  • Diploma in Caregiving
    Alison - Empower Yourself
    Jun, 2022
    - Nov, 2024

Experience

  • ApprioHealth
    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • On-Site Patient Care Advocate
      • Jul 2022 - Present

      • Provide healthcare financial services by visiting patients at hospital bedside to screen and apply for various Federal and State programs: Medicaid (Family, ICP, EMA, Pregnancy, DDD, Share of Cost), Social Security Administration (SSA Disability), Department of Health and Human Services (DHHS Medicare), and County / HCRA programs • Review self-pay / Medicare census, and pending Medicaid financial classes daily • Maintenance of accurate, digitized records in both organization and AdventHealth partner systems: EPIC, Cerner, Revenue Cycle • Collaborate with AdventHealth partner financial planners and/or clinical staff for more effective case disposition, and update partner systems as determined by process workflow • Verification of insurance in accordance with HIPPA guidelines to access personal client data necessary for bill processing and meeting monthly organization revenue targets: Availity, AHCA / FLMMIS • Process a high volume number of cases within a specified timeframe as determined by the Client, State of Florida and Management Team

  • Independence Living Centers
    • Altamonte Springs, Florida, United States
    • Assistant Business Office Manager
      • Nov 2021 - Jun 2022

      • Passion for caring evidenced by daily interaction with residents, their families, co-workers, medical staff, insurance providers and local state agencies to ensure the safety, integrity and comfort of residents • Established open communication with co-workers, residents and other responsible parties for timely billing and payment collection of resident monthly care costs and other related services • Performed safety checks and daily room rounds visiting with residents one-on-one to provide quality interaction, companionship, and give them much needed comfort and security that all their needs and safety standards were met with care, integrity and respect • Handled Resident Fund (RFMS) and facility cash to ensure timely deposits, withdrawals, replenishment of funds and printing of checks, cash balance and posting while increasing collection efforts • Completion of daily bedboard census and reconciliation report to track all residents and payers in the facility accurately • Assisted residents in application and recertification of state Institutional Care Program (ICP) Long-Term Care (LTCC) medicaid eligibility from DCF to offset room/board and patient liability nursing home costs, processing timely submission request for Level of Care (LOC) packets from Elder Affairs and request of related insurance authorizations • Monthly insurance verifications and related reports, payer changes, Medicare conversions and Medicaid expertise utilized to ensure no lapse in medical payer coverage

  • Florida Department of Children and Families
    • United States
    • Government Administration
    • 700 & Above Employee
    • Economic Self-Sufficiency Specialist I
      • Nov 2014 - Oct 2021

      • Assigned to specialized, highly detailed cash assistance unit • Maintained comprehensive, accurate running knowledge of complex laws, changing regulations, policy directives and procedures to assist with case determination for public assistance programs (food, cash, medicaid) • Prepared clear, concise and accurate records, case action notices, pending requests and other clerical documentation in high-volume document processing environment • Demonstrate high level of integrity to access agency-specific systems to acquire private and confidential client info, taxes, incomes, work history, health records, expenses, court records, tax documents and other details for case determination: Dept Motor Vehicles (DMV), Child Support (CCIS), Work Number by Equifax, SunBiz, Dept of Health (DOH), Social Security Admin (SSA), Careersource, Dept of Corrections (DOC)

  • Boutique Trend Buys
    • Oviedo, FL Office
    • Wholesale Imports
      • Jan 2013 - Oct 2014

      • Wholesale pricing negotiations & product imports • Group sales, promotion & marketing • Self-curated group wholesale buy-ins • Marketing research & group protocols • Establish & maintain good supplier relationships • Domestic / International • Wholesale pricing negotiations & product imports • Group sales, promotion & marketing • Self-curated group wholesale buy-ins • Marketing research & group protocols • Establish & maintain good supplier relationships • Domestic / International

  • Pookie & Bunny
    • Oviedo, FL
    • Creative Designer
      • May 2011 - Oct 2014

      • Concept to creation of handmade metal jewelry, vegan makeup, stickers and other creative art designs • Manage multiple curated collections • Coordination of sales, marketing & promotions • Update & maintenance of virtual store inventory • Social media interaction, marketing & promotion • Implement back-office policies, protocols & procedures • Handle incoming customer service requests / emails • Product photography, photo shoots & model bookings • Concept to creation of new, trendy digital art prints, custom iphone cases & other print products

  • Bounce Party Fun, LLC
    • Oviedo, FL
    • Customer Service Manager
      • Jan 2008 - Dec 2012

      • Direct, phone and email customer service • Appointment scheduling and reservations • Create and maintain marketing collateral, website design and maintenance • Direct, phone and email customer service • Appointment scheduling and reservations • Create and maintain marketing collateral, website design and maintenance

  • Tourico Holidays
    • United States
    • Hospitality
    • 100 - 200 Employee
    • Client Care Product Manager
      • Feb 2008 - Feb 2009

      • Expertly acquired US Domestic / International B2B client accounts in an ongoing basis • Assured overall product acceptability through extensive analysis of anticipated client needs • Continued client care support to ensure successful customer retention • Details-oriented client information administration, follow-up, and special projects • Increased revenue through direct and professional negotiations with clients • Booked flight travel requests and provided timely itineraries (Flights Dept.) • Detailed contract data entry (Contracts Dept.)

  • VPS Painting Service
    • Central FL
    • Office Administrator
      • Jun 2004 - Dec 2007

      • Increased company revenue via friendly, personalized remote customer support and maintenance of detailed filing systems for both clients and employees • Advertising efforts for repeat business and direct word-of-mouth referral sales in high volume painting and lawn care industry • Complete office clerical duties and email bills, contracts, policies, invoices and innovative "before and after" photography showcasing services to be rendered based on client colors of choice using their actual room photos within a predetermined turnaround • Handled commercial business accounts with local vendors, scheduling estimate appointments and work orders • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions • Implement policies, procedures, and service standards in conjunction with management while tracking industry regulations for company compliance

  • Travel Rite
    • Winter Park, FL
    • Travel & Tourism Specialist
      • Jan 2000 - Jun 2004

      • Refined one-on-one customer and client care services for B2C and B2B clients • Increased company revenue through use of vast product knowledge • Expanded customer retention providing timely detailed customer follow-up and support • Created specialized itineraries and detailed travel documentation based on anticipated client needs • Electronic customer retention management (CRM) system management • Customer Service in-person, via telephone and email support • Booking cruises, tours, flights, car rental, hotel reservations, custom itineraries, other special requests

Education

  • Anthem College-Orlando
    Associates Degree of Science, Medical Massage Therapy
    2003 - 2005
  • Mid-FL Tech
    Diplomas OCP A-F, Travel & Tourism Specialist
    2000 - 2001

Community

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