Experience

North American Bancard

• Financial Services
• 300 - 400 Employee

• Technical Advisor II

  • Feb 2023 - Present



CBIZ

• United States
• Business Consulting and Services
• 700 & Above Employee

• Network Support Specialist

  • Sep 2021 - Dec 2022



Small Time Hacks

• I.T. Consultant

  • Mar 2013 - Jun 2021

  • Recommended process improvements to ensure system reliability, scalability, security, integrity and performance. • Responsible for performing systems diagnostics, configuration, troubleshooting, repair and parts replacements. • Installed, configured and maintained software and hardware systems. • Performed computer build up and tear-down, as well as troubleshooting and fix of desktops, laptops and workstations. • Conducted IT related trainings to new hires, users and technical teams as needed. • Consistently travelled to sites to perform field works for different computer hardware issues. • Responsible for installing, configuring and troubleshooting operating systems. • Performed printer support from OOBE installation, software installation, configuration and networking. • Volunteered at several non-profits in call centers, taking and dispatching calls. Show less



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• I t Helpdesk

  • Jul 2019 - Apr 2020



NPC International

• United States
• Restaurants
• 700 & Above Employee

• IT Technician

  • Mar 2019 - Jul 2019



transcosmos America, Inc.

• Outsourcing/Offshoring
• 1 - 100 Employee

• Technical Customer Support Representative

  • Jul 2017 - Jan 2018

  • Handled multiple tasks and prioritized to meet critical deadlines. • Processed inbound tech and/or customer service calls in a professional manner. • Provided qualitative technical services to internal and external customers. • Provided technical support to team members, and analyzed cost efficiencies in dealing with technical issues. • Ensured all details and contacts with customers and subcontractor installers are neatly and thoroughly documented. • Researched technical problems and find solutions relative to the units, vehicles and network. • Assisted and supported administrative staff in their day-to-day tasks. Show less



OpenEdge

• Newark, California

• Technical Support Specialist

  • Mar 2015 - Jul 2016

  • Offered excellent customer service and analyze problems effectively. • Performed software installation, configuration and training on POS functionality. • Worked as a desktop support for national clients 24 hours a day. • Troubleshoot servers remotely and server operating systems, programs and applications. • Provided daily support for Windows, Mac, and Linux by remote computer. • Worked as a team on set up and maintenance of special hardware projects by remote. • Responsible for troubleshooting POS, software, payment gateway and various other credit card processing applications. • Troubleshoot payment industry hardware including pin pads, card readers and countertop terminals. • Troubleshoot payment industry methods of payment including credit card, check, gift, loyalty and Private Label. • Processed equipment supply orders as necessary and insure all orders are deployed accurately and in a timely manner. • Worked efficiently and professionally with other departments and vendors. • Adhered to strict industry standards and confidentiality, and submit monthly quality assurance reports accordingly. Show less



Computer Reuse Center

• Computer Technician

  • Apr 2014 - Mar 2015

  • Provided technical support to end-users within the organization. • Created, initiated and developed desktop computing environment in an organization. • Ensured quality hardware and software support for end-users. • Determined, identified and troubleshoot technical problems relating to software and hardware. • Provided technical support to end-users within the organization. • Created, initiated and developed desktop computing environment in an organization. • Ensured quality hardware and software support for end-users. • Determined, identified and troubleshoot technical problems relating to software and hardware.



Burkhart Dental Supply

• United States
• Medical Equipment Manufacturing
• 200 - 300 Employee

• Service Coordinator

  • Apr 2008 - Apr 2013

  • Responded to client repair needs in a timely and professional manner. • Provided desktop troubleshooting services, anti-virus support, and tracked ticketing. • Programmed control systems, hardware, and touch panel interface. • Implemented imagery, configuration, and testing to deploy user workstations. • Coordinated processes and schedules activity of Field Service Technicians with client repair needs. • Responded to Burkhart client repair needs in a timely and professional manner at all times. • Coordinated and completed all administrative functions of the department. • Coordinated, scheduled, followed-up and maintained files for Preventative Maintenance Program. • Administered/coordinated all phases of factory and bench repairs, ensure billing and schedule delivery. • Provided leadership, schedule, and track Service Department meetings and trainings. Show less



T D Rowe Amusements

• Union City, Ca

• Operations Manager

  • 2005 - 2008

  • Managed and directed operations team to achieve business targets. • Assisted in developing or updating standard operating procedures for all business operational activities. • Built strong relationship by addressing customer issues and complaints in a timely manner. • Provided operational support and guidance to staff. • Worked in compliance with company policies and procedures. Ensured team follows standard operating procedures for all operational functions. • Managed and directed operations team to achieve business targets. • Assisted in developing or updating standard operating procedures for all business operational activities. • Built strong relationship by addressing customer issues and complaints in a timely manner. • Provided operational support and guidance to staff. • Worked in compliance with company policies and procedures. Ensured team follows standard operating procedures for all operational functions.



AlliedBarton Security Services

• Security and Investigations
• 700 & Above Employee

• Security Officer

  • 2003 - 2005

  • Developed and implemented strategic security protocols and procedures. • Provided strategic vision and direction in security aspects of an organization. • Supervised and oversaw security functions in an organization. • Coordinated cross team functional in maintaining security of an organization. • Developed and implemented strategic security protocols and procedures. • Provided strategic vision and direction in security aspects of an organization. • Supervised and oversaw security functions in an organization. • Coordinated cross team functional in maintaining security of an organization.



Ouachita Parish Sheriff's Office

• Deputy/Dispatcher

  • 2001 - 2003

  • Oversaw or lead employees working at lower level dispatch. • Researched and prepared resources to develop timely as well as efficient workflow. • Maintained steady visibility to as well as track of every technician across everyday. • Identified issues or attain approvals for dispatching grid as submitted by Dispatcher Specialist on demand. • Oversaw or lead employees working at lower level dispatch. • Researched and prepared resources to develop timely as well as efficient workflow. • Maintained steady visibility to as well as track of every technician across everyday. • Identified issues or attain approvals for dispatching grid as submitted by Dispatcher Specialist on demand.



University of Louisana at Monroe Police Department

• Student Dispatcher

  • 1999 - 2001