Call Center Operations Manager

• Sep 2021 - Present

Machine Learning Consultant

• Mar 2021 - Sep 2021

Founder

• Jan 2020 - Jan 2021

Grocerbox is an on demand grocery and community marketplace. You order groceries, food, and home essentials delivered to your doorstep from your favorite local stores and sellers. Grocerbox is an on demand grocery and community marketplace. You order groceries, food, and home essentials delivered to your doorstep from your favorite local stores and sellers.

Business Owner

• Jan 2014 - Jan 2019

DNC is a digital agency specialized in data entry services. graphic design, web development, software development, email management and web research. DNC is a digital agency specialized in data entry services. graphic design, web development, software development, email management and web research.

Director of Techonology and Development

• Jun 2016 - 2019

Director of Operations

• Jan 2015 - Dec 2016

Global Agility allows you to access a professionally trained staff, coupled with a solid infrastructure, secure data systems, and a suite of easily integrated software and Customer management tools. Whether you are looking to outsource your entire operations, or specific aspects of your programs, or even short term support... Global provides a flexible workforce, with unique pricing models to ensure you only pay for what you need, when you need, and at the level of performance you and your… Show more Global Agility allows you to access a professionally trained staff, coupled with a solid infrastructure, secure data systems, and a suite of easily integrated software and Customer management tools. Whether you are looking to outsource your entire operations, or specific aspects of your programs, or even short term support... Global provides a flexible workforce, with unique pricing models to ensure you only pay for what you need, when you need, and at the level of performance you and your Customers require. Professional Team Members Dedicated Partner Support Teams Secure Data Management Systems Ready-To-Go Software and CRM Solutions Advanced Data Analytics and Reporting

Application and Web Developer

• Oct 2011 - Jun 2014

Provide freelance service for web development and web design, maintenance and hosting support. Wordpress, CSS, HTML, PHP, MySQL, Javascript, Jquery and Bootstrap, Google Analytics. Provide freelance service for web development and web design, maintenance and hosting support. Wordpress, CSS, HTML, PHP, MySQL, Javascript, Jquery and Bootstrap, Google Analytics.

Customer Service Representative

• Jun 2011 - Oct 2011

Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Sells additional services by recognizing opportunities to up-sell accounts;… Show more Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. Maintains call center database by entering information. Show less Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Sells additional services by recognizing opportunities to up-sell accounts;… Show more Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. Maintains call center database by entering information. Show less