Experience

Truewind

• Portugal
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Enterprise Service Manager

  • Mar 2022 - Present

  Global Enterprise Service Manager for key accounts.

• Global Director of Customer Care & Support

  • Nov 2017 - Feb 2022

  Key achievements: Improved CSAT, improved financial performance, reduced employee turnover, placed a new set of practices and procedures aligned with industry standards.

• Account, Project & Service Manager

  • Jan 2013 - Oct 2017

  Worked both as an Account Manager and Project / Service Manager for EMEA customers. I was accountable for the project/service delivery, financial execution, and business development.

• Senior Solutions Specialist

  • Oct 2010 - Dec 2012

  Worked as a project manager and lead developer in several clients and projects mainly using Microsoft and Oracle technologies.

• Solutions Specialist

  • Oct 2008 - Sep 2010

  Worked as a project manager and lead developer in several clients and projects mainly using Microsoft and Oracle technologies.



Cleverness

• Consultant

  • May 2006 - Sep 2008

  Project manager and IT consultant in several clients and projects mainly using Microsoft and Oracle technologies.