Marco Guina
InfoGenesis System Consultant at MSL Solutions- Claim this Profile
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Bio
Frederick Shearing
I’ve had the distinct advantage of associating and aligning with Marco Guina over the last 12mths. at the helm of PracticeEvolve. As a seasonal expert within the software space, He has ALWAYS strive for achieving and exceeding Key Performance Indicators that are measurable and profound. Illustrating His unique capabilities as a proactive team player - adopting to a high performance environment. Finally, he has an exceptional troubleshooting and analytical skill in Windows Server technologies. His ability to identify/analyse multiple support tickets and yet be creative, energetic, solution oriented and highly motivated with superior communication skills is undeniably the prime focus and asset to a National/Global Brand. An extremely rare set of skills to master. An Inspirational Leader to ALL his colleagues.
Frederick Shearing
I’ve had the distinct advantage of associating and aligning with Marco Guina over the last 12mths. at the helm of PracticeEvolve. As a seasonal expert within the software space, He has ALWAYS strive for achieving and exceeding Key Performance Indicators that are measurable and profound. Illustrating His unique capabilities as a proactive team player - adopting to a high performance environment. Finally, he has an exceptional troubleshooting and analytical skill in Windows Server technologies. His ability to identify/analyse multiple support tickets and yet be creative, energetic, solution oriented and highly motivated with superior communication skills is undeniably the prime focus and asset to a National/Global Brand. An extremely rare set of skills to master. An Inspirational Leader to ALL his colleagues.
Frederick Shearing
I’ve had the distinct advantage of associating and aligning with Marco Guina over the last 12mths. at the helm of PracticeEvolve. As a seasonal expert within the software space, He has ALWAYS strive for achieving and exceeding Key Performance Indicators that are measurable and profound. Illustrating His unique capabilities as a proactive team player - adopting to a high performance environment. Finally, he has an exceptional troubleshooting and analytical skill in Windows Server technologies. His ability to identify/analyse multiple support tickets and yet be creative, energetic, solution oriented and highly motivated with superior communication skills is undeniably the prime focus and asset to a National/Global Brand. An extremely rare set of skills to master. An Inspirational Leader to ALL his colleagues.
Frederick Shearing
I’ve had the distinct advantage of associating and aligning with Marco Guina over the last 12mths. at the helm of PracticeEvolve. As a seasonal expert within the software space, He has ALWAYS strive for achieving and exceeding Key Performance Indicators that are measurable and profound. Illustrating His unique capabilities as a proactive team player - adopting to a high performance environment. Finally, he has an exceptional troubleshooting and analytical skill in Windows Server technologies. His ability to identify/analyse multiple support tickets and yet be creative, energetic, solution oriented and highly motivated with superior communication skills is undeniably the prime focus and asset to a National/Global Brand. An extremely rare set of skills to master. An Inspirational Leader to ALL his colleagues.
Credentials
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VMware vSphere: Overview V5.0
VMwareSep, 2012- Nov, 2024 -
Advance Diploma in Information Technology
NCC EducationFeb, 2010- Nov, 2024 -
Certificate in Computer Studies
NCC EducationApr, 2008- Nov, 2024
Experience
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MSL Solutions
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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InfoGenesis System Consultant
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Apr 2021 - Present
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Entrepreneur
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Jan 2019 - Present
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Wedderburn
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Australia
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Retail Office Equipment
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100 - 200 Employee
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Product Specialist
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Aug 2019 - Apr 2021
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PracticeEvolve
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Product Support Analyst
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Sep 2018 - Aug 2019
• Answers, evaluates and prioritise incoming calls and emails request from more than 3,000 clients across Australia & New Zealand• Provide 1st and 2nd level support for legal management application support requests/incidentsand interview the end-users to collect information on tier I, II & III issues that will assist with the resolutions• Logs and tracks customer problems and requests through the company’s ticketing system• Conduct external and internal software upgrades• Reproduce issues reported by clients internally and log known software defects to work with internal development team and support departmentKnowledge & skills:• SQL - Install, Write, Troubleshoot, Backup and Restore• Windows Operating System - Servers & Clients• Network - TCP/IPv4, VPN, https, IIS, LAN, WAN• Excellent time management skills due to high volume of day to day calls• Redmine - Log internal software defects• Application support with troubleshooting production issues and meeting critical SLAs
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MSL Solutions
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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POS Systems Support Specialist
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Mar 2017 - Sep 2018
• Involve in project planning, strategy and execution of product deployment• Install and deploy operating system, database and application software onto nominated server/computer systems. These include servers, PC’s, POS Terminal and peripherals.• Configure Integrated EMV such as EFTPOS & Tyro (Standalone or Pay at table), POS, Inventory, Club Membership and KDS software to meet customer’s operational requirements• Logs and tracks customer problems and requests using the company’s CRM application (ConnectWise)• Builds and installs computer hardware including cables and peripherals, on-site and within the company• Travel within Australia (on occasion) to carry out duties associated with the position• Conduct on-site (on occasion) internal software upgrades & configuration and internal hardware maintenance• Writes operational, technical and training documentations• Participates in after hours support roster Monday-Friday and 24 hours on weekends and public holiday
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POS, Inventory, QSR Automation, EFTPOS and Membership Systems Specialist
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Sep 2015 - Mar 2017
• Involve in project planning, strategy and execution of product deployment• Install and deploy operating system, database and application software onto nominated server/computer systems. These include servers, PC’s, POS Terminal and peripherals.• Configure Integrated EMV such as EFTPOS & Tyro (Standalone or Pay at table), POS, Inventory, Club Membership and KDS software to meet customer’s operational requirements• Logs and tracks customer problems and requests using the company’s CRM application (ConnectWise)• Builds and installs computer hardware including cables and peripherals, on-site and within the company• Travel within Australia (on occasion) to carry out duties associated with the position• Conduct on-site (on occasion) internal software upgrades & configuration and internal hardware maintenance• Writes operational, technical and training documentations• Participates in after hours support roster Monday-Friday and 24 hours on weekends and public holiday
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Intan Electric Co
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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IT Specialist
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Mar 2009 - Aug 2015
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Education
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2008 - 2010
Informatics Education Ltd.
Advance, Computer/Information Technology and Networking -
2021 -
UNSW
Bachelor's degree, Network Engineer
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