Marketing Specialist

• Aug 2019 - Present

Improving customer satisfaction and brand image among selected target groups. I am responsible for our marketing budget and strategy from advertisement campaigns to customer engagement. I have succeeded in bilingual communications and maintaining relationships with our collaboration partners. Improving customer satisfaction and brand image among selected target groups. I am responsible for our marketing budget and strategy from advertisement campaigns to customer engagement. I have succeeded in bilingual communications and maintaining relationships with our collaboration partners.

Freelance Translator

• Aug 2018 - Feb 2023

Working part-time as an independent freelance translator (EN-FI) and proofreading contents for the world's top accommodation booking site. I am a certified user of a global translation management system Phrase (Memsource). Working part-time as an independent freelance translator (EN-FI) and proofreading contents for the world's top accommodation booking site. I am a certified user of a global translation management system Phrase (Memsource).

Member Services Specialist

• Jan 2017 - Jun 2019

As a service specialist I was in charge of daily service operations: - Operational management of meeting, sauna and conference facilities - Marketing and sales of student events - Developing customer and help desk services - Boosting our visibility and quality of communications among international customers As a service specialist I was in charge of daily service operations: - Operational management of meeting, sauna and conference facilities - Marketing and sales of student events - Developing customer and help desk services - Boosting our visibility and quality of communications among international customers

Store Manager

• May 2015 - Dec 2016

Managing daily operations of a small outlet. My responsibilities included customer service, team leading, product portfolio management and organizing marketing campaigns. My focus was in employee wellbeing as well as developing the customer experience. Managing daily operations of a small outlet. My responsibilities included customer service, team leading, product portfolio management and organizing marketing campaigns. My focus was in employee wellbeing as well as developing the customer experience.

Client Service Representative

• Oct 2014 - Mar 2015

High-end customer service in a world-famous luxury resort. I hosted international guests and travel groups as well as maintained regular connections with suppliers. My duties included planning restaurant menus, managing orders and inventories as well as developing the quality of customer service. High-end customer service in a world-famous luxury resort. I hosted international guests and travel groups as well as maintained regular connections with suppliers. My duties included planning restaurant menus, managing orders and inventories as well as developing the quality of customer service.

Service Manager

• May 2013 - Sep 2014

Overall shift management with focus on customer experience, team leading, workforce optimizing to promote operational efficiency, enhancing food product display and increasing the value of an average purchase. My responsibilities also included management and sales of group and conference events. Overall shift management with focus on customer experience, team leading, workforce optimizing to promote operational efficiency, enhancing food product display and increasing the value of an average purchase. My responsibilities also included management and sales of group and conference events.

Concessions

• May 2011 - Sep 2011