Experience

Fairmont Kea Lani Maui

• United States
• Hospitality
• 1 - 100 Employee

• Concierge

  • Jul 2016 - Present

  First contact to guests regarding dinner reservations, activities, and much more. Anticipate guests needs in all ways to build long lasting memorable experiences in Hawaii. Knowledge of activities and island wide restaurants and hotspots that show case the beautiful island of Maui.. Worked with programs such as Aldesk and OpenTable. First contact to guests regarding dinner reservations, activities, and much more. Anticipate guests needs in all ways to build long lasting memorable experiences in Hawaii. Knowledge of activities and island wide restaurants and hotspots that show case the beautiful island of Maui.. Worked with programs such as Aldesk and OpenTable.



Makena Beach & Golf Resort

• Hawaiian Islands

• Front Desk Agent

  • Feb 2000 - Jul 2016

  Greet guest in a warm, friendly, and professional manner while creating a environment where the guest will feel at ease. Checking guest in and out of the resort in a timely and efficient manner. Providing information about the resort, room accommodations and any requested information. Processing guest payments on accounts; i.e. handling cash, checks, credit cards, and/or foreign currency exchange. Maintain an accurate cashier bank. Monitor, complete, and report any issues with high balance report. Confirm and coordinate with other departments within the hotel. Review all group resumes for all arriving groups: i.e. assign rooms, check rates, billing, dates of stay, general activities, etc. Process guest mail and assist guest with business services; i.e shipping, faxes, copies, printing. Take reservations for day of arrival and able to assist with future reservation inquires. Training new hires how to complete guest service duties.Complete other duties and tasks assigned by management in a efficient and timely manner, while following all policies and procedures provided by the company. • Part of the team that brought the hotel from 26th standing to 4th standing out of 55 hotels in Maui on Trip Advisor • Achieved 100% performance to quality standards as recognized by “The Insight Group International” Secret Shopper Report 2014 • Employee of the Year, 2009 – 2010 • Employee of the Month, May 2009 • Recognized on http://richhospitality.com/hospitality-gallery/ for Aloha Spirit in hospitality • Featured in Makena Magazine article, “At Your Service,” August 2014 • Recognized for outstanding guest service through online guest surveys Show less



Hyatt Regency Maui Resort and Spa

• United States
• Hospitality
• 1 - 100 Employee

• Rooms Controller

  • 1995 - 1998

  Assigned rooms for all guests and groups in a hotel of 806 rooms. Pre-registered designated guests and prepare key packets. Organized and coordinated check-in/pre-registration procedures for arriving guests—groups and individuals. Reported to Front Office Manager and Groups Sales Coordinator. Assigned rooms for all guests and groups in a hotel of 806 rooms. Pre-registered designated guests and prepare key packets. Organized and coordinated check-in/pre-registration procedures for arriving guests—groups and individuals. Reported to Front Office Manager and Groups Sales Coordinator.



Westin Maui Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • 1995 - 1998

  Checks in guests in an efficient manner that communicates the aloha spirit. Arranged for luggage to be delivered to the guest room. Ensures guest satisfaction by calling guests immediately after check in when they arrive in their room. Checks out guests at the end of the stay. Checks in guests in an efficient manner that communicates the aloha spirit. Arranged for luggage to be delivered to the guest room. Ensures guest satisfaction by calling guests immediately after check in when they arrive in their room. Checks out guests at the end of the stay.