Customer Onboarding Manager

• Nov 2021 - Present

Director of Housing and Residence Life

• Jul 2015 - Nov 2021

Provide vision and leadership to expanding residence life program. Utilize various assessment tools and common practice to dictate learning outcomes, strategic plan, and improving the residential environment. Develop and lead comprehensive residence hall improvement plan. Direct crisis response and student of concern initiatives and protocols. Demonstrate a student-centered approach to advocacy and learning. Provide vision and leadership to expanding residence life program. Utilize various assessment tools and common practice to dictate learning outcomes, strategic plan, and improving the residential environment. Develop and lead comprehensive residence hall improvement plan. Direct crisis response and student of concern initiatives and protocols. Demonstrate a student-centered approach to advocacy and learning.

Assistant Director of Housing

• Aug 2009 - Jun 2015

Manage all aspects of occupancy including room changes, first year assignment process, room assignments, lottery/room selection, early arrivals, and special accommodations. Supervise and execute the accuracy and reconciliation of room and board charges that exceed $40 million annually in revenue. Anticipate occupancy needs, product trend analysis, and create projections as well as produce reports around occupancy and growth needs. Oversee the administration of a multi-faceted and complex housing module. Supervise one full-time Housing Program Assistant. Show less

Associate Director of Residence Life

• Jul 2006 - Dec 2008

Oversee all housing operations including room assignments, room selection, damage billing, room changes, and first-year housing process. Supervise three full-time Area Coordinators. Create and maintain occupancy reports, projections, and statistics. Coordinate all aspects of door access system utilizing Blackboard.

Assistant Director of Residence Life

• Jun 2002 - Jun 2006

Supervise two full-time Residence Directors. Coordinate all aspects of Resident Assistant (RA) training including fall, winter, and in-services. Oversee RA selection process and programming efforts of department that included specific First Year Experience "Passport To Success" programming series. Supervise all aspects of residence hall front desk system which included 28 professional Front Desk Attendants. Facilitate furniture installation for residence halls each summer

Area Coordinator

• 2000 - 2002

Graduate Staff Assistant

• Aug 1999 - May 2000

Senior Week Intern

• Aug 1999 - May 2000