Experience

EDW Technology Limited

• United Kingdom
• Oil and Gas
• 1 - 100 Employee

• Senior IT Support Engineer

  • Jan 2020 - Present



The Geek Department

• United Kingdom
• IT Services and IT Consulting

• Independent Business Owner

  • Oct 2019 - Present



KNAPP UK

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Resident IT Support Engineer

  • Oct 2017 - Dec 2019

  · Provide onsite support for a range of bespoke software suites built on Linux and Jboss/Wildfly as well as Windows Server Applications · Troubleshooting a range of issues on live systems from user problems to system outages · First point of contact for the customer, working within the customers team · Prioritise issues to avoid downtime and ensure deliveries for a 24/7 operational site · Write Release Notes for weekly Software Testing and Upgrades · Maintain the onsite DokuWiki and logging software · Work with other departments to coordinate software fixes and implementations



Synology

• Taiwan
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Manager

  • Sep 2014 - Oct 2017

  · Set individual team member daily targets to promote productivity· Review technician performance and address any issues· Provide an escalation point for customer that are unhappy with the service received· Liaise with other department, both locally and globally, to ensure effective working practices.· Generate monthly reporting to company MD· Provide Internal IT support to other staff members· Install and maintain the company IP-PBX, Network and WiFi · Security SPOC for CCTV and access control

• Technical Support Engineer

  • Jun 2013 - Sep 2014

  · Support provided via Email, Telephone and Remote assistance software · Provide support to internal and external customers using our bespoke Software and NAS Hardware · Use an in house support desk system to prioritise and complete Jobs · Adhere to Data protection policies to maintain the integrity of customer information · Escalate issues to developers where appropriate when an issue requires further investigation · Attend events and shows in UK and Europe to promote company devices



NetSupport

• United Kingdom
• Software Development
• 1 - 100 Employee

• Lead Technical Support Analyst - Mac & Linux

  • Jan 2011 - Jun 2013

   Provide support to internal and external customers working on Linux and Mac based Systems  Support provided via Email, Telephone and Remote assistance software  System Admin for Linux servers running Digital Signage and Deployment solutions  Certified Customer Trainer for NetSupport School Software  Use an in house support desk system to prioritise and complete Jobs  Adhere to Data protection policies to maintain the integrity of customer information  Attend events and shows in US and UK to promote company products  Write and amend Training documentation for product releases  Escalate issues to developers where appropriate when an issue requires further investigation



Showcase Cinemas

• Peterborough, United Kingdom

• Box Office Attendant

  • Nov 2010 - Nov 2011



The Bedford College Group

• United Kingdom
• Higher Education
• 400 - 500 Employee

• Media & IT Technician

  • Mar 2008 - Jan 2011

   Technical Support for Media Students and Tutors  Designed Deployed and Supported several Web and File share servers running on Linux  Provided 1st - 3rd line support to Mac and Linux users on behalf of the IT department  Integrated the Apple and Linux OS into Active Directory  Performed system upgrades and installations outside of normal learning hours of 9am to 9pm  Maintain and troubleshoot the network connections and hardware within the Arts Building  Technical Support for Media Students and Tutors  Designed Deployed and Supported several Web and File share servers running on Linux  Provided 1st - 3rd line support to Mac and Linux users on behalf of the IT department  Integrated the Apple and Linux OS into Active Directory  Performed system upgrades and installations outside of normal learning hours of 9am to 9pm  Maintain and troubleshoot the network connections and hardware within the Arts Building



Applied Energy Ltd

• Customer Support

  • Feb 2007 - Mar 2008

  Provided telephone support for products from the Applied Energy range of brands  Arranged Service Calls Provided telephone support for products from the Applied Energy range of brands  Arranged Service Calls



T-Mobile UK

• Sales Advisor

  • Aug 2004 - Nov 2006

  Matched customers' needs and wants to the correct price plans and handsets  Developed several In House Web Pages and documentation for in store functions  Provided a customer facing Support for handset issues Matched customers' needs and wants to the correct price plans and handsets  Developed several In House Web Pages and documentation for in store functions  Provided a customer facing Support for handset issues



Civic Taverns Ltd

• Bar Person

  • Sep 2001 - Jul 2004

  General Service and House Keeping duties  Ran the closedown of the TAB sports bar unsupervised  Emptied the slot machines of large sums of paper money without supervision General Service and House Keeping duties  Ran the closedown of the TAB sports bar unsupervised  Emptied the slot machines of large sums of paper money without supervision