Experience

Research Triangle High School

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Director of Educational Technology and Innovation

  • Jun 2019 - Present

• Master Chief of Technology

  • Jul 2017 - Jun 2019

  - Faculty/Staff/Student Device Support and Management in BYOD environment- Streamline and improve support structure through use of Active Directory/GPO- Assist in support of critical server and network infrastructure based on Windows 2012 R2 Virtual Servers, Juniper Networks Switch Stack, and Aerohive Access Points- Assist in development of STEM focused partnerships in the area- Obtained donations through SAS/Duke Surplus to replace aging student loaner laptops and classroom desktops- Research education opportunities to help strengthen STEM in underserved student populations Show less



The Exploris School

• Raleigh-Durham, North Carolina Area

• Chief Awesome Architect

  • Aug 2014 - Jul 2017

  YEAR THREE - Develop and foster new/current partnerships in the area and community - Manage school communications through social media campaigns and via email newsletters - Coordinate community and parental led electives program in Elementary School - Convert remaining VMWare VMs to Hyper-V and upgrade all servers - Upgrade all network and wireless infrastructure via E-Rate funding - Manage and coordinate development of new website + Year Two Duties YEAR TWO - STEM Advocate; collaborate and connect with other like minded organizations, companies, initiatives to innovate and strengthen STEM in public education and the community - Upgrade and improve technical and digital infrastructure - Research, test, and integrate new methodologies and programs into educational setting - Social media/marketing coordination and management + Year One Duties YEAR ONE - Management and troubleshooting of PCs, Apple devices, servers, printers, network, software, multimedia, web presence and all relevant technology - Development and delivering of technical training sessions, workshops, documentation, etc to all students, staff, and faculty - Development and administration of Disaster Recovery plans and procedures using local and cloud backup solutions - Researching and identifying technology grant opportunities relevant to instruction - Assisting in the supervision of student tech helpers, collaborating with co-workers on school-wide projects & participating on school committees - Google Apps Super Administrator - Member of STEM Leadership Team - Member of Communications, Advocacy & Marketing Committee (CAM) Show less



COCG

• Raleigh-Durham, North Carolina Area

• Digital Support

  • Jun 2013 - Aug 2014

  - Internal IT support/administrator for Mac OSX environment - Google Apps Administrator for company and deployment for clients - Provide support and management of Wordpress/Drupal sites [updates,plugins,site hacks,issues,etc], backups, hosting configurations, hosted email, DNS, hosting migrations, development - Research, test, and implement new and innovative solutions for internal and client benefit - Internal IT support/administrator for Mac OSX environment - Google Apps Administrator for company and deployment for clients - Provide support and management of Wordpress/Drupal sites [updates,plugins,site hacks,issues,etc], backups, hosting configurations, hosted email, DNS, hosting migrations, development - Research, test, and implement new and innovative solutions for internal and client benefit



Net Friends, Inc.

• 327 West Main Street

• Enterprise Services Specialist

  • Jan 2013 - Jun 2013

  - Tier I/II support for clients based nationally under SLA & best practices - Participate in rotating company-wide after hours support - Laptop rebuilds and provisioning as per user specifications - Manage McAfee Endpoint Encryption/Office 365/Symantec Cloud/AD - Tier I/II support for clients based nationally under SLA & best practices - Participate in rotating company-wide after hours support - Laptop rebuilds and provisioning as per user specifications - Manage McAfee Endpoint Encryption/Office 365/Symantec Cloud/AD



North Carolina Mutual Life Insurance Company

• 411 West Chapel Hill Street Durham, NC 27701

• Help Desk Analyst

  • Jun 2012 - Jun 2013

  - Tier I/II support for employees and field agents; assist with elevated issues - Asset inventory/training documentation, iPhone/iPad setups & support - AV setups & video conferencing troubleshooting - Tier I/II support for employees and field agents; assist with elevated issues - Asset inventory/training documentation, iPhone/iPad setups & support - AV setups & video conferencing troubleshooting



Duke University Medical Center

• 905 West Main Street Suite 22 Durham, NC 27701

• Computer Software Specialist

  • Sep 2010 - Apr 2012

  - Provided on call support for onsite/clients based around the world - Supported new user creation, password resets, software & connectivity issues - Managed staff & priorities to meet contract obligations - Provided training and documentation - Assisted with IT related duties such as but not limited to: • Computer + software troubleshooting, virus/spyware removal, webmail troubleshooting, wiki maintenance, patch management, etc. - Provided on call support for onsite/clients based around the world - Supported new user creation, password resets, software & connectivity issues - Managed staff & priorities to meet contract obligations - Provided training and documentation - Assisted with IT related duties such as but not limited to: • Computer + software troubleshooting, virus/spyware removal, webmail troubleshooting, wiki maintenance, patch management, etc.



Jun Group

• IT Technician

  • Nov 2009 - May 2010

  Linux server installations/support Linux server installations/support



New York City Department of Health and Mental Hygiene

• 455 1st Avenue New York, NY 10016

• College Aide

  • Jun 2009 - Oct 2009

  - Identification of various mosquito species for sampling and testing of West Nile Virus (in accordance to Biosafety Level 3 SOP) - General lab work such as: glassware cleaning/prep, solution prep, stock & equipment maintenance, etc - Manage and maintain database of sample data and lab results; assist in data analysis - Assistance with spray events, catch basin tests, and community outreach - Identification of various mosquito species for sampling and testing of West Nile Virus (in accordance to Biosafety Level 3 SOP) - General lab work such as: glassware cleaning/prep, solution prep, stock & equipment maintenance, etc - Manage and maintain database of sample data and lab results; assist in data analysis - Assistance with spray events, catch basin tests, and community outreach



CompuFriend Technologies, Inc.

• 202 Atlantic Avenue New Hyde Park, NY 11040

• IT Technician (CompuFriend Professional)

  • Feb 2008 - Feb 2009

  - Development and maintenance of company website as well as several other small business accounts - Development of marketing strategy and of promotional items; media kits; pamphlets, etc - Systems Admin of two small business networks - Project manager of Level Platforms networking monitoring suite - Set up new PCs and equipment for clients - IT support including but not limited to: new email account setup, mobile devices, password resets, break/fix work, virus/spyware removal - Development and maintenance of company website as well as several other small business accounts - Development of marketing strategy and of promotional items; media kits; pamphlets, etc - Systems Admin of two small business networks - Project manager of Level Platforms networking monitoring suite - Set up new PCs and equipment for clients - IT support including but not limited to: new email account setup, mobile devices, password resets, break/fix work, virus/spyware removal



Paragon Sports

• 867 Broadway New York, NY 10003

• Sales Associate

  • Aug 2006 - Aug 2007

  - Received yearly MVP award for excellent customer service - Among top five in sales; provided valuable insight to clients and product buyers/representatives, increased sales by 20% - Assumed head cashier role, expediting customer transactions and reducing customer wait time by 50% - Assumed supervisor duties during Marathon Expo at the Javits Center in November 2006 - Received yearly MVP award for excellent customer service - Among top five in sales; provided valuable insight to clients and product buyers/representatives, increased sales by 20% - Assumed head cashier role, expediting customer transactions and reducing customer wait time by 50% - Assumed supervisor duties during Marathon Expo at the Javits Center in November 2006