Sr. Sales Associate

• Feb 2020 - Present

Marketing/Customer Experience

• Feb 2017 - Dec 2019

 Life-cycle management of multiple projects simultaneously including marketing tactics & strategic campaigns to ensure creative direction, segmentation and quality assurance Craft effective front-line communications including bill messages, emails, collateral, direct mail, tv and web  Develop and implement innovative loyalty programs and strategies to enhance retention to meet business objectives, maximize growth opportunities and expand market share Monitor web pages to make sure information is accurate Liaison between key functional groups; Legal, Government Affairs, Customer Service, Sales, Network Management, Public Affairs and Programming  Assess email metrics including delivery rates, unique open rates, click rates, and click-to-open rate and provide appropriate recommendations based on results

Strategy/Operations Manager

• Aug 2009 - Feb 2017

 Constructed monthly milestones, programming activity reports and investor call materials for key functional groups (legal, programming, government affairs and media relations) Lead kick-off meetings and created product implementation document (PIDs), establishing timing, segmentation, ensuring quality assurance Maintained forecasts, budgets and Distributor Agreements

Customer Communications Manager

• Oct 2005 - Aug 2009

 Responsible for corporate communications, mandatory notifications, creative projects from inception to completion to ensure superior service for customer retention and satisfaction Managed monthly and year-end forecasting, budgets, Distributor Agreements and reporting for senior management Worked closely with outside agencies to keep projects within timelines & budgets, including negotiations

Analyst

• Jun 2003 - Oct 2005

 Business Planning; monthly and year-end forecasting, budgets, operational & capital expenses for department  Assisted in creating an Access database for payment tracking

Coordinator

• Jan 2001 - Jun 2003

 Accounts Payable/Receivable, Billing/Collections, expense reports, check requests Lead and guide team of eight administrative assistants