Licensed Realtor

• Jun 2018 - Present

Operational Risk Analyst

• Feb 2016 - Mar 2019

Client Services

• Feb 2016 - Feb 2019

Account Manager

• Sep 2015 - Feb 2016

Minimize financial loss by performing complete account analysis. • Notify customer of exceeded balances; suspend services on high-risk account • Provide recommendation and apply appropriate payment structure Minimize financial loss by performing complete account analysis. • Notify customer of exceeded balances; suspend services on high-risk account • Provide recommendation and apply appropriate payment structure

Personal Banker/ teller

• Jan 2015 - Sep 2015

Recognize and meet member needs by providing quality service through transactions and cross-selling services. • Efficiently process transaction in accordance with established policies and procedures. • Balance cash drawer daily and excess branch sale goals. Recognize and meet member needs by providing quality service through transactions and cross-selling services. • Efficiently process transaction in accordance with established policies and procedures. • Balance cash drawer daily and excess branch sale goals.

Bank Teller

• Jan 2014 - Jan 2015

Introduce customers to new products and services and engage customers to learn about their financial needs. • Exceeded personal score card goal by pressing over 35 transactions each hour. • Maintain and balance cash drawer and process customer transactions, including, as deposits, ATM processing, bonds, and foreign currency. Introduce customers to new products and services and engage customers to learn about their financial needs. • Exceeded personal score card goal by pressing over 35 transactions each hour. • Maintain and balance cash drawer and process customer transactions, including, as deposits, ATM processing, bonds, and foreign currency.

General Maintenance Technician

• Nov 2013 - Jan 2014

• Perform all warranty and non-warranty inspections, diagnostics, maintenance, and repair work. • Oversee apprentice employees and monitor progress against customer satisfaction. • Perform all warranty and non-warranty inspections, diagnostics, maintenance, and repair work. • Oversee apprentice employees and monitor progress against customer satisfaction.

Customer Support Representative

• Jun 2012 - Nov 2013

Spanish - English customer service assistance • Inform customer of Verizon Wireless and Raid-Aid product and services. • Continuously recognized for high quality contact score by completing over 60 calls per 8 hour shift. Spanish - English customer service assistance • Inform customer of Verizon Wireless and Raid-Aid product and services. • Continuously recognized for high quality contact score by completing over 60 calls per 8 hour shift.