Experience

Overpass

• United States
• Software Development
• 1 - 100 Employee

• Technical Support Specialist - Product Development

  • Jan 2021 - Present



KPMG

• Canada
• Accounting
• 700 & Above Employee

• Associate

  • Jan 2015 - Jul 2020

  Tax Technology Support Management · Responsible for providing 1st through 3rd level support of Firm developed Tax Applications · Process support requests via Service Now, e-mails, phone calls, and support chats · Develop detailed documentation on process and procedure · Work side-by-side with Business Leads to develop improved processes for support · Analyze software issues to determine root cause and work with development teams to resolve Digital Labor Support Team · Utilize WinAutomation to develop and troubleshoot automation bots · Provide support for WinAutomation user base · Configure Active Directory profiles for access and distribution to software Digital Management Transformation Job Rotation · Facilitated the on boarding of offshore resources · Worked with business leads to ensure appropriate access was granted · Assisted in creating documentation to outline best practices and procedures Show less



Montclair State University

• United States
• Higher Education
• 700 & Above Employee

• Instructional Technology Specialist

  • May 2014 - Jan 2015

  - Assist Technology Training and Integration (TTI) group with learning management system migration from Blackboard to Canvas- Provide primary support for Faculty members for Canvas Learning Management System- Facilitate hands-on workshops for faculty members- Accommodate course design requests for faculty- Tested and Deployed proprietary and open source learning management applications

• On Site Technician

  • Nov 2012 - May 2014

  - Provide primary support for Faculty and Staff members- Conduct job interviews- Perform machine life cycles- Create internal and external documentation- Train new hires for Phone Support and On Site positions- Perform hardware installation, maintenance, and repairsAs an on-site technician I primarily dealt with faculty members of the University. My job included but was not limited to imaging machines, binding machines to Active Directory, troubleshooting printer issues and performing desk side visits to clients Show less

• Phone Support Technician

  • Aug 2011 - Nov 2012

  - First contact for Students, Faculty, and Staff- Troubleshoot basic networking, software, printer, and email issues- Created instructional videos