Experience

World Visa Consultants Pvt Ltd

• India
• Legal Services
• 1 - 100 Employee

• Head Branch Operations

  • Nov 2022 - Present

  Immigration Immigration



CSC e-Governance Services India Limited

• IT Services and IT Consulting
• 700 & Above Employee

• District Manager

  • Oct 2016 - Nov 2022

  • Supervising team of 520 Village Level Entrepreneurs (VLEs) and 32 subordinates for smooth functioning of E-Governance services in the District. • Monitoring and reporting the number of transactions happening in the districts under various service categories. • Monitoring the service levels of the services being provided by Govt. of India. • Issues escalating to the District Magistrate/ Deputy Commissioner for implementation of the eDistrict Project by the State at district level cases for which services have been delayed. • Carrying-out root-cause analysis for any service level failures. • Co-ordinating with helpdesk for resolution of any technical issues. • Training to other stakeholders, like VLEs, Govt. Officials, Vendors, General public and others as and when required. • Awareness in the district about the eDistrict project and other Govt. services. • Organizing review meetings including preparation of agenda, operational support and help in drafting Minute of Meetings. • Conducting workshops and training for different services like GST, Banking, Health sector, Education, Insurance, E-commerce, Govt. to consumer services (G2C) etc. Show less



RAFIQI INTERNATIONAL

• India

• Business Development Manager

  • Feb 2011 - Oct 2016

  • Setting sales targets and defining strategies to achieve these targets and following the set strategy punctually • Managing the proposal development process and maintaining the time-lines for the proposal teams • Developing draft proposals based on team meetings and discussions • Maintaining the Business Development databases • Effectively plan, execute and track external marketing & project development activities • Identify and resolve issues and conflicts within the project team. • Identify and manage project dependencies and critical paths. • Identify and qualify for new project opportunities. • Self-development and continuing personal development. Show less



Star Loans Pvt Ltd

• Cardiff, Wales, United Kingdom

• Application Agent

  • Oct 2010 - Dec 2010

  • Coordinated with internal investigators for identifying fraud & genuinely of the claim and setting out the investigation triggers for them which are forwarded for verification about 15-20% of cases have fallen in our savings bucket on a monthly basis • Made/received calls to/from customers regarding their loan inquiries, Streamline the process of claim settlements minimizing the turnaround time • Achieved and exceed targets daily, weekly and monthly basis • Responsible for individual client caseload and relationships with customers • Replied to the various objections raised by prospective applicants. Informed the applicant of various options to the prospective individuals Show less



Sky

• United Kingdom
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Customer Service Advisor

  • Aug 2010 - Oct 2010

  • Delivering excellent levels of customer service. • Identifying and understanding customer needs and providing a consistently high quality service. • Up selling and cross-selling of Sky products. • Dealing with telephone queries and customer issues. • Taking and processing customers orders. • Delivering excellent levels of customer service. • Identifying and understanding customer needs and providing a consistently high quality service. • Up selling and cross-selling of Sky products. • Dealing with telephone queries and customer issues. • Taking and processing customers orders.



ACE CONSULTANCY

• India

• Human Resource Manager

  • Jun 2008 - Aug 2009

  • Acted as a supporting hand for the annual budget while ensuring the optimum utilization of available funds to accomplish goals. • Monitored & maintained Staff’s database and payroll process, Attendance Sheet, Appointment Letters, other Employment Registration forms, Relieving forms. • Managed Exit interview reports, maintain personal files of all the employees. • Managed all the employees’ grievances on the regular basis as well as conducting monthly meetings on a regular basis. • Ensured timely training sessions for employees on regular intervals. Handle salary & payroll issues. Prepared Monthly Salary of Employees for all Departments. • Maintained Training Documents like Employees Feedback Form, History Card Updation, Trainers records, Training Circular records, Training attendance records, • Created Notices for Employees Information & Communication. Arrange Meetings & inform respective people. • Managed and build Relations with clients for the long run and further development of business Show less