Surbhi Jain

Payment Specialist( Fintech operations) at Deel
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Contact Information
us****@****om
(386) 825-5501
Location
Dhuri, Punjab, India, IN

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Credentials

  • The Complete Investment Banking Course 2018
    Udemy
    Nov, 2018
    - Nov, 2024

Experience

  • Deel
    • United States
    • Human Resources Services
    • 700 & Above Employee
    • Payment Specialist( Fintech operations)
      • Aug 2022 - Present

      1 Handling all the payins and payouts of Deel including day to day payment processing, reconciliation, settlements for our clients. 2 Working closely with the global banks(JPM, HSBC, Dlocal), payment partners(stripe, wise, revolut, paysend etc), treasury teams to ensure funding and the tech teams to resolve any kind of issue we might face in processing the payments smoothly. 3 Working with the tech teams closely in improving the API connectivity for more and more countries. 4 Processing the payments in almost 160 countries which includes wire transfers, international ACH, Direct Debit and other methods like Transferwise, Payoneer, Revolut, Dlocal and Paypal Show less

  • Vauld
    • Singapore
    • Financial Services
    • 1 - 100 Employee
    • Payments Lead, Fintech operations
      • Jan 2022 - Jun 2022

      1 Designing the reconciliation and settlement processes of our payment partners with the help of the tech and operations team thereby helping to mitigate the risk of losing money. Ensuring all the settlements are happening on time. 2 Have also set up the refund system for our customers and ensure the reconciliation of the same to mitigate the risk of double credits. 3 Processing payouts related to Vendor payments, withdrawals, and refunds. 4 Directly managed the team of 4 people. 1 Designing the reconciliation and settlement processes of our payment partners with the help of the tech and operations team thereby helping to mitigate the risk of losing money. Ensuring all the settlements are happening on time. 2 Have also set up the refund system for our customers and ensure the reconciliation of the same to mitigate the risk of double credits. 3 Processing payouts related to Vendor payments, withdrawals, and refunds. 4 Directly managed the team of 4 people.

  • Razorpay
    • India
    • Software Development
    • 700 & Above Employee
    • Fintech operations (Payments)
      • Oct 2020 - Jan 2022

      1 Managed day-to-day operations related to Reconciliation, Settlements, and Refunds. 2 Reduced the Failed Refunds by 80% by enhancing the infrastructure, and system improvements in the first 4 months of joining. 3 Closely worked with banks, payment gateways and tech teams for clearing pending issues related to Recon open items and failed Refunds. 4 Worked closely with tech and other teams to figure out the root causes of escalations related to Chargeback, Recon, and failed refunds along with system improvements. 5 Led integration of Chargeback and Refund process which were earlier working in silos along with product and engineering teams which helped to address the Merchant's major pain point. 6 Won Most Valuable Person (MVP) and Tesla (Rzp Highest award) for setting up the entire refund process along with the improvements in reconciliation. 7 Nominated for the Razorpay Annual awards under the Game Changer category (Razor who questions status quo and innovates) Show less

  • Morgan Stanley
    • United States
    • Financial Services
    • 700 & Above Employee
    • Reconciliation Analyst
      • Dec 2019 - Sep 2020

      1 Day to Day reconciliations of MS with that of Asia's major exchanges like Taiwan, Malaysia, Korea, Hong kong, NSE, and ICICI on T+1 2 Investigating the root cause of the cash and position breaks.3 Working with engineering teams for system improvements to reduce errors.

    • Derivatives Analyst
      • Jan 2019 - Nov 2019

      1 Booking of trades on Vista (MS trading platform)which is been executed by some external broker and give in to Morgan Stanley and reconcile the same with the exchange. 2 Also the Trades which are being executed by Morgan Stanley and given up to some other broker.3 Covered all the European major exchanges like Eurex, ICE EU, Euronext, OMX Nasdaq and also the smaller markets like South Africa, Spain, Poland, Turkey, and Italy. 4 Also supports the client's queries on emails and calls across the EMEA region. Show less

Education

  • Panjab University
    Mcom, commerce
    2015 - 2017
  • MCM DAV college for women
    Bachelor's of commerce, Business/Commerce, General
    2012 - 2015
  • PML SD Public School
    Business/Commerce, General
    2010 - 2012

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