Experience

Rock Central

• United States
• Information Technology & Services
• 200 - 300 Employee

• Senior Application Engineer

  • Jun 2023 - Present

  • Provide technical support to internal team members for various vendor application issues• Gather business requirements for updates to various applications for business use• Implement new vendor solutions as the technical lead to meet business needs• Provide technical write-ups and architect data flow for vendor solutions

• Associate Software Engineer

  • Jun 2021 - Present



Rock Central, LLC

• Detroit, Michigan, United States

• Sr. Application Engineer

  • Mar 2020 - Present

  • Provide technical support to internal team members for various vendor application issues • Gather business requirements for updates to various applications for business use • Implement new vendor solutions as the technical lead to meet business needs • Provide technical write-ups and architect data flow for vendor solutions • Provide technical support to internal team members for various vendor application issues • Gather business requirements for updates to various applications for business use • Implement new vendor solutions as the technical lead to meet business needs • Provide technical write-ups and architect data flow for vendor solutions



Quicken Loans

• United States
• Financial Services
• 700 & Above Employee

• Application Engineer

  • Mar 2018 - Mar 2020

  • Provide technical support to internal team members for various vendor application issues• Gather business requirements for updates to various applications for business use• Implement new vendor solutions as the technical lead to meet business needs• Provide technical write-ups and architect data flow for vendor solutions

• Application Analyst

  • Aug 2016 - Mar 2018

  • Provide technical support to internal team members for various vendor application issues• Gather business requirements for updates to various applications for business use• Provide consultation to training teams on the various uses of the learning management system

• Application Engineer Intern

  • Jun 2016 - Aug 2016

  • Provided technical support to internal team members for various vendor application issues• Gathered business requirements for updates to various applications for business use• Participated in intern hackathon, presenting new ideas to improve business flow



University of Michigan-Dearborn

• United States
• Higher Education
• 700 & Above Employee

• Information Technology Helpdesk Technician

  • Jan 2015 - Jun 2016

  1. Provide front line technical support for university staff, students, and faculty. 2. Set up hardware and troubleshoot problems with computers, printers, and network connectivity. 3. Install various Windows-based software upon request and test to ensure proper functioning. 1. Provide front line technical support for university staff, students, and faculty. 2. Set up hardware and troubleshoot problems with computers, printers, and network connectivity. 3. Install various Windows-based software upon request and test to ensure proper functioning.