Experience

SPATCO Energy Solutions

• United States
• Oil and Gas
• 200 - 300 Employee

• Industrial Business Development Manager

  • Dec 2016 - Present

  • Interface with customers, determine needs, provide recommendations and up-sell services.• Strengthen revenue opportunities by developing sales strategies based on industry trends and competitor analysis.• Increase sales impact and effectiveness, track metrics, and implement continuous improvements.• Develop strategies to shape and capitalize on emerging customer and market needs.• Share product knowledge with customers while making personal recommendations.• Partner with Sales Manager to develop strategic growth plan.• Gather information on sales and service issues to provide effective resolutions.• Set up customer accounts in computer system with complete information.• Contact new and existing customers to discuss how to accomplish needs with specific products and services.• Responded to all customer inquiries in a timely manner.• Research, resolve, and follow up on customer issues.• Assist in process refinement to improve customer service and support.• Maintain composure and patience in face of difficult customer situations.• Handle a large volume of phone calls and emails.• Respond to customer request emails in a timely and effective manner.• Develop and maintain positive customer relationships.• Diligently follow up with customers about existing orders and open quotations.• Prepare reports detailing data analysis on sales and customers.• Prioritize needs in order to handle multiple projects simultaneously.• Develop and manage project plans while providing status updates to management. Show less

• Industrial Application Engineer

  • Oct 2012 - Present



DuPont

• United States
• Manufacturing
• 700 & Above Employee

• Advanced Fiber Techinician

  • Aug 2010 - Oct 2011

   Run machines in manufacturing plant  Solve problems and improve uptime of machines  Troubleshoot immediate problems and fix them  Write procedures  Package and move finished product  Quality inspections via visual inspection and test running  Assist with 5S and Kaizen efforts  Assist in writing and correcting operating procedures, check sheets, and troubleshooting guides  Assist in performing various Root Cause Failure Analysis’  Run machines in manufacturing plant  Solve problems and improve uptime of machines  Troubleshoot immediate problems and fix them  Write procedures  Package and move finished product  Quality inspections via visual inspection and test running  Assist with 5S and Kaizen efforts  Assist in writing and correcting operating procedures, check sheets, and troubleshooting guides  Assist in performing various Root Cause Failure Analysis’



Bellacino's Pizza and Grinders

• Irmo, SC

• Assistant Manager

  • Feb 2004 - Aug 2010

  As a Shift Manager • Management responsibilities • Financial functions of daily deposits • Training of employees • Supervision of employees and tasks • Customer relations • Interaction with employees and customers • Problem solving As a Baker • Preparation of supplies for the day’s business • Estimate and prepare proper quantity of bread and pizza for day’s business • Bake the bread and pizza dough for daily use As a Shift Manager • Management responsibilities • Financial functions of daily deposits • Training of employees • Supervision of employees and tasks • Customer relations • Interaction with employees and customers • Problem solving As a Baker • Preparation of supplies for the day’s business • Estimate and prepare proper quantity of bread and pizza for day’s business • Bake the bread and pizza dough for daily use