Supervisor, Global Relations

• Apr 2022 - Present

Global Relations Specialist

• Dec 2019 - Present

- Project Management of International Distribution Activities.- International Opportunity Development Support and Ownership of Customer Experience.- Customer Order Communication and Management.- Interdepartmental and Inter-company Process Design, Innovation, and Improvement.- International Logistics Development.

Support Manager

• Feb 2017 - Dec 2019

Current roles are responsible for planning, scheduling, monitoring, and successfully implementing all non-selling operations in the back-end of the store, facilitating the store's ability to provide a superior customer shopping experience and maximize sales and profitability. This includes leading a team responsible for critical support processes including receiving and stocking inventory, assembling product, and delivery. In addition, deliver training to associates, manage performance, and create schedules for the team to ensure adequate department coverage at all times. In addtion, is responsible for coaching, mentoring, training, and continually monitoring Customer Service Associates in my area; responsible for leading Customer Service Associates in other departments, as needed, to meet the demands of the store. Requires a broad product knowledge and the ability to engage employees and customers across departments. Show less

Department Manager, Paint; Windows and Walls; Home Decor

• Mar 2013 - Feb 2017

- Responsible for overseeing the daily activities of hourly associates on the Sales Floor, Front End, Freight, Delivery or Stocking departments.- Responsible for training, mentoring, and coaching employees. Also managing associate performance and ensures adequate department coverage through influencing scheduling.- Conducts activities appropriate for specific department including, but not limited to, ensuring merchandise is stocked, tracking and reporting relevant metrics, and monitoring project activity.- Maintaining a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, securing doors and gates, and monitoring for potential theft or security risks. - Responsible for providing superior customer service by assisting customers in locating, selecting, demonstrating, and loading merchandise. Show less

Department Manager, Tools and Hardware

• Jun 2012 - Mar 2013

- Responsible for overseeing the daily activities of hourly associates on the Sales Floor, Front End, Freight, Delivery or Stocking departments.- Responsible for training, mentoring, and coaching employees. Also managing associate performance and ensures adequate department coverage through influencing scheduling.- Conducts activities appropriate for specific department including, but not limited to, ensuring merchandise is stocked, tracking and reporting relevant metrics, and monitoring project activity.- Maintaining a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, securing doors and gates, and monitoring for potential theft or security risks. - Responsible for providing superior customer service by assisting customers in locating, selecting, demonstrating, and loading merchandise. Show less

Department Manager, Appliances and Cabinets

• Sep 2010 - Jun 2012

- Responsible for overseeing the daily activities of hourly associates on the Sales Floor, Front End, Freight, Delivery or Stocking departments.- Responsible for training, mentoring, and coaching employees. Also managing associate performance and ensures adequate department coverage through influencing scheduling.- Conducts activities appropriate for specific department including, but not limited to, ensuring merchandise is stocked, tracking and reporting relevant metrics, and monitoring project activity.- Maintaining a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, securing doors and gates, and monitoring for potential theft or security risks. - Responsible for providing superior customer service by assisting customers in locating, selecting, demonstrating, and loading merchandise. Show less

Sales Specialist, Appliances

• Dec 2007 - Sep 2010

Serves as the store expert in appliances by providing detailed product information to both customers and peers, promoting and recommending products, plans, or installation services that match customer needs, informing customers on pricing, options or status on pending orders. Includes generating leads, conducting sales activities, building relationships with customers, keeping shelves stocked and correctly displayed, and coordinating successful completion of projects and orders. This includes performing order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues Show less