Melissa Ferraro

CEO/Executive Director at Sisters Place, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Pittsburgh Region

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Experience

    • United States
    • Individual and Family Services
    • 1 - 100 Employee
    • CEO/Executive Director
      • Jul 2018 - Present

      Pittsburgh, PA 15210 • Provides innovative direction to the organization in alignment with the mission, vision, core values, and bylaws. Prioritizes a positive workplace culture with a focus on team wellness. • Applies strategy and risk analysis to projects of all sizes with the goals of maximum efficiency, community impact, and organizational sustainability. • Manages the organization's financial assets, controls, and budgets to safeguard stakeholder interests. • Excels at program analysis, creation… Show more • Provides innovative direction to the organization in alignment with the mission, vision, core values, and bylaws. Prioritizes a positive workplace culture with a focus on team wellness. • Applies strategy and risk analysis to projects of all sizes with the goals of maximum efficiency, community impact, and organizational sustainability. • Manages the organization's financial assets, controls, and budgets to safeguard stakeholder interests. • Excels at program analysis, creation, implementation, and evaluation. Transforms the internal structure to meet changing operational demands. • Engages all staff and clients through a trauma-informed care and social justice lens. Has committed to the CEO Action for Diversity & Inclusion pledge to advance diversity and inclusion within the workplace and community. • Leverages high-quality service delivery and strategic organizational management to maintain stability and stimulate expansion. Show less

    • United States
    • Non-profit Organization Management
    • CEO
      • Oct 2016 - Jun 2018

      Pittsburgh, PA • Developed strategy, implemented activities, and worked towards goals, including the ultimate closing of the LFP headquarters in Pittsburgh, PA. Protected company interests as a liaison between the organization and external parties. • Supervised the management and use of talent, assets, and resources. • Planned and managed fundraising efforts to generate funding for company initiatives. Led website, marketing, and social media content creation. • Cultivated a positive culture… Show more • Developed strategy, implemented activities, and worked towards goals, including the ultimate closing of the LFP headquarters in Pittsburgh, PA. Protected company interests as a liaison between the organization and external parties. • Supervised the management and use of talent, assets, and resources. • Planned and managed fundraising efforts to generate funding for company initiatives. Led website, marketing, and social media content creation. • Cultivated a positive culture, structure, and environment to help teams fulfill the organizational mission and objectives. Show less

    • United States
    • Individual and Family Services
    • 1 - 100 Employee
    • Development Director
      • Nov 2011 - Apr 2016

      Clairton, PA Chief development officer driving development activities alongside Executive Director to raise approximately 60% of operating budget annually from individuals, groups, foundations and corporate sources. Manage individuals and large teams of volunteers from the corporate and nonprofit sector. • Collaborated with Executive Director and Board of Directors to create multi-year strategic planning for the organization. • Recreated a dissolved young professional leadership board by interviewing… Show more Chief development officer driving development activities alongside Executive Director to raise approximately 60% of operating budget annually from individuals, groups, foundations and corporate sources. Manage individuals and large teams of volunteers from the corporate and nonprofit sector. • Collaborated with Executive Director and Board of Directors to create multi-year strategic planning for the organization. • Recreated a dissolved young professional leadership board by interviewing and recruiting key talent, developing job descriptions, and identifying chair and member expectations and goals. Provided leadership and mentoring of co-chairs, including talent reviews and succession planning. Trained and educated members on philanthropy, team decision making, board membership, and fundraising. • Directed all event planning activities resulting in a 124% increase in revenue over three years. • Lead re-branding initiatives including; print and electronic marketing, creation and launch of new website, and initiating and managing social media engagement. Show less

    • United States
    • Individual and Family Services
    • 1 - 100 Employee
    • Program Manager/Manager of Community Engagement
      • Jan 2009 - Nov 2011

      Pittsburgh, PA Lead manager of allied professional training and outreach. Responsible for raising profile of an organization new to public relations, marketing and fundraising. Key relationship development professional. • Represented local victim/witness services organization on state-wide committees, responsible for systemic advocacy and change. • Evaluation of existing programs and development of new initiatives to meet current and changing demands for service. • Professional training and… Show more Lead manager of allied professional training and outreach. Responsible for raising profile of an organization new to public relations, marketing and fundraising. Key relationship development professional. • Represented local victim/witness services organization on state-wide committees, responsible for systemic advocacy and change. • Evaluation of existing programs and development of new initiatives to meet current and changing demands for service. • Professional training and presentations to allied professional, potential funders, board and staff. Including key consultant on standardized state-wide curriculum to educate juvenile offenders on the impact of crime. • Created and launched innovative marketing and social media strategies to support fundraising, programming and direct services.

    • Advocacy Supervisor - Juvenile Court Unit
      • Jan 2006 - Jan 2009

      Administrator for programming and service delivery in the satellite office of a victim service organization housed within the Family Division courthouse, and surrounded by law enforcement professionals. • Manage staffing needs, including on-boarding, evaluation, supervision and disciplinary processes. • Cultivate relationships and demonstrate victim’s rights advocacy with allied professionals including members of court administration, law enforcement, probation/corrections and other… Show more Administrator for programming and service delivery in the satellite office of a victim service organization housed within the Family Division courthouse, and surrounded by law enforcement professionals. • Manage staffing needs, including on-boarding, evaluation, supervision and disciplinary processes. • Cultivate relationships and demonstrate victim’s rights advocacy with allied professionals including members of court administration, law enforcement, probation/corrections and other victim service professionals. • Lead, supervise and develop staff while providing the highest level of client service and demonstrating organizational effectiveness. • Generate and provide statistical reports to grant providers to maintain program funding in a tumultuous time when funding could be cut. Required on-going state-wide advocacy and relationship cultivation.

    • Advocacy Supervisor - Victim Witness Unit
      • Jan 2004 - Jan 2006

      Responded to funding shifts by evaluating organizational needs and talent pool to design and implement a department that resulted in the merger of three key programmatic sectors and diverse staff. • Provided leadership and change management during a transitional period while offering concentrated individual attention to staff and broad-based programmatic goals and expectations. • Amidst significant restructuring, coordinated organizational responses to community crisis and while providing… Show more Responded to funding shifts by evaluating organizational needs and talent pool to design and implement a department that resulted in the merger of three key programmatic sectors and diverse staff. • Provided leadership and change management during a transitional period while offering concentrated individual attention to staff and broad-based programmatic goals and expectations. • Amidst significant restructuring, coordinated organizational responses to community crisis and while providing continued education to staff on appropriate protocols and procedures. • Partnered with professionals involved in criminal and juvenile court, law enforcement, funeral services and corrections to achieve industry standard for service delivery.

    • Advocacy Coordinator - Juvenile Court Unit
      • Jan 2003 - Jan 2004

      Supervised day-to-day activities of staff providing advocacy to victims of juvenile offenses at Juvenile Court. Identified staffing patterns, assigned cases and maintained accurate databases and paperwork for department. Coordinated staff development with Advocacy Supervisor. Trained facilitators for victim and community awareness classes.

    • Community Based Advocate
      • Jan 2001 - Jan 2003

      Provided supportive and crisis counseling to families impacted by juvenile offenses. Facilitated community crisis interventions. Acted as a liaison between victims and court administration, law enforcement and probation officers. Facilitated victim and community awareness classes to adjudicated juveniles.

    • Notification Advocate
      • Jan 2000 - Jan 2001

      Provided supportive and crisis counseling to those impacted by crime. Provided screening and registration for the Offender Release Notification Program and subsequently. release notification to the victims of violent offenders when the offenders were released from the Allegheny County Jail. Maintained day-to-day program needs. Trained correctional personnel on the program specifics and the impacts of crime.

Education

  • University of Charleston School of Business & Leadership
    Doctor of Executive Leadership
    2021 - 2024
  • Point Park University
    Master of Arts (MA), Organizational Leadership
  • Point Park University
    BA, Behavioral Science

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