Hospital Relations Specialist

• May 2023 - Present

Lead Administrative Support Coordinator

• Jul 2022 - Jan 2023

Drove accountability with doctors and nurses to ensure prompt communication and that all patient needs are met Scheduled 90+ appointments daily in a multi-provider calendar, consisting of 5 doctors Achieved the Culture of Care Facilitator Award for providing exceptional customer service and receiving positive patient feedback Managed high-volume inbound communications daily, such as 140–150 phone calls, 20–30 emails, and 30–40 text messages per day Maintained a database of 1500+ patients, ensuring the accuracy and confidentiality of medical records Show less

Patient Care Coordinator

• Feb 2021 - Jul 2022

Prioritized urgent requests by maintaining prompt communication between the patient and providerProvided administrative support for a 10-person team to assist with incoming communications, patient intake, and file managementCoordinated appointment schedules for 3 healthcare providers on a daily basisAnswered an average of 75–100 phone calls per day to address patient needsMaximized the patient experience by providing quality support in-person, as well as via email and phone Show less

Medical Assistant

• Sep 2020 - Feb 2021

Medical Assistant

• Jul 2020 - Oct 2020

Provided a high level of customer service to improve patient experience by navigating a high volume of calls, fielding texts/emails, and directing inquiries to appropriate providers Mastered in-office software, such as EMR systems, entering confidential information and ensuring all data is up to date Conducted routine administrative and clinical tasks such as data entry and management, preliminary evaluations, venipuncture and diagnostic procedures Provided a high level of customer service to improve patient experience by navigating a high volume of calls, fielding texts/emails, and directing inquiries to appropriate providers Mastered in-office software, such as EMR systems, entering confidential information and ensuring all data is up to date Conducted routine administrative and clinical tasks such as data entry and management, preliminary evaluations, venipuncture and diagnostic procedures

Assistant Manager

• Nov 2017 - Mar 2020

Provide constructive feedback to sales associates with a focus on professional development Navigated through difficult conversations to identify customer needs and pain points Engaged with customers across all points of their shopping experience to help answer their questions and solve their problems Sourced for open roles by utilizing job boards, such as LinkedIn and Indeed, to build a pipeline of active applicants Screened over 90 resumes to assess candidates and schedule preliminary phone interviews Improved the shopping experience by incorporating customers’ qualitative feedback and liaising with managers and staff Show less

Studio Manager

• Oct 2017 - Sep 2019

Acted as a brand ambassador, communicating the studio’s value and mission to current and prospective members Led employee experiences to increase engagement and retention, including monthly social events, milestone celebrations, and recognition awards/events Maximized productivity and customer service by identifying new employment opportunities Organized 4 annual recruitment events to source potential candidates and fill open roles Managed 1000+ members’ accounts to answer questions regarding memberships, payments, and benefits Informed prospects and members about company promotions via phone, text, and email Acted as the main point of contact for applicants throughout the interview process Show less

Manager

• May 2014 - Oct 2017

Facilitated sales of membership accounts, tanning packages, and associated merchandise through cash and credit card transactions Provided exceptional customer service by assessing and meeting customer needs Facilitated sales of membership accounts, tanning packages, and associated merchandise through cash and credit card transactions Provided exceptional customer service by assessing and meeting customer needs

Substitute Teacher Aide

• Aug 2015 - Jun 2017