Experience

Trader Joe's

• United States
• Retail
• 700 & Above Employee

• Section Leader / Crew Member / Trainer

  • Jan 2023 - Present

  - Lead by example to exemplify Trader Joe’s Core Values. - Field and address customer inquiries during live business hours by providing friendly and efficient service, creating a "WoW" Customer Experience. - Cultivate a rich knowledge of specialty food products from all over the world. - Monitor and manage inventory to compose and submit grocery product orders for daily truck shipments. - Receive and unload pallet deliveries while accurately and efficiently completing manifests for account reconciliation. - Utilize an online database to search and obtain pertinent information about thousands of products. - Strategize and merchandise sections of store to optimize profits. - Perform standard operating procedures with minimal supervision. - Multiple-time bonus recipient. Show less



Mechanic Advisor

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Senior Technical Specialist

  • Oct 2022 - Jan 2023

  - Provided technical support to clients and associates of Mechanic Advisor Customer Relationship Management software. - Established and maintained connections between Mechanic Advisor CRM software and client business management system databases. - Utilized tools such as LogMeIn to establish remote support connections to perform data acquisition program installations. - Created and configured client CRM platform pages and prepare client business management system softwares for API integration. - Authorized and facilitated database synchronization requests and monitored throughout process completion. - Troubleshot a variety of technical issues to ensure efficiency within the platform, using strategies such as reading and interpreting JavaScript Object Notation (JSON) raw data files and platform testing. - Provided effective solutions to client-reported bugs. - Documented and reported bugs when necessary to support customer resolutions. - Created and configured system user login credentials and Twilio accounts for A2P messaging. - Polished and manicured data sets and converted files to compatible formats for successful upload to the platform.- Created and tested website widgets using HTML. Show less

• Technical Specialist

  • Jul 2022 - Oct 2022

• Onboarding Marketing Consultant

  • Apr 2022 - Jul 2022

  - Directly supported clients during the Onboarding process for Mechanic Advisor CRM software. - Communicated as main point of contact for 100 +/- Mid-Market and SMB customer accounts. - Provided accurate and efficient personalized marketing and customer technical support services through email, phone, live chat, Google Suite, HubSpot, and other Remote Collaboration Tools. - Consulted with clients and developed digital marketing campaign initiatives based on services requested. - Created and customized marketing campaigns that drove sales, increased customer retention, and increased client ROI. - Built and nurtured client relationships and motivated entrepreneurs to fully utilize the features of the software to achieve their business goals. - Provided and reviewed data analysis for campaign reporting statistics. Show less



KNEAD Hospitality + Design

• United States
• Restaurants
• 1 - 100 Employee

• Server / Trainer

  • Nov 2021 - Apr 2022

  - Enriched fine-dining service experience at a unique concept featuring a menu crafted by James Beard Award-winning Chef, Edward Lee. - Memorized specialty food and drink menus to offer sincere recommendations based on guest’s preferences using vivid language and sales tactics. - Exhibited genuine and welcoming hospitality while utilizing straightforward and detailed customer service strategies. - Multitasked efficiently and accurately in a fast-paced and high-volume environment to ensure smooth execution of table service, which increased profit and delivered high guest retention. Show less



Bonefish Grill

• Restaurants
• 700 & Above Employee

• Front Of House Manager - IT / Certified Trainer / Bartender / Server

  • Mar 2021 - Nov 2021

  - Cultivated a comprehensive knowledge of operations of a high-volume, polished-casual restaurant. - Attended remote management Training and Development sessions via Microsoft Teams and Zoom. - Completed online course for management training curriculum. - As a Bartender, demonstrated welcoming hospitality and customer service strategies in a fast-paced and high-pressure environment. - Memorized food and drink menus and offered suggestions based on guest’s preferences using sales strategies to maximize profits. - Multitasked efficiently and accurately to ensure maximum profit and high guest retention. - Prepared specialty cocktails for my designated guests as well as for entire restaurant as Service Bartender. - Trained and developed new hires according to detail-oriented training specifications. - Performed standard operating procedures with minimal supervision. - Employee of the Month Award Recipient. - Promoted to Management within 6 months of employment. Show less



Trader Joe's

• United States
• Retail
• 700 & Above Employee

• Section Leader / Crew Member / Trainer

  • Jul 2017 - Mar 2021

  - Led by example to exemplify Trader Joe’s Core Values. - Fielded and addressed customer inquiries during live business hours by providing friendly and efficient service, creating a "WoW" Customer Experience. - Cultivated a rich knowledge of specialty food products from all over the world. - Monitored and managed inventory to compose and submit grocery product orders for daily truck shipments. - Received and unloaded pallet deliveries while accurately and efficiently completing manifests for account reconciliation. - Utilized an online database to search and obtain pertinent information about thousands of products. - Strategized and merchandised sections of store to optimize profits. - Performed standard operating procedures with minimal supervision. - Crafted tasting menus as Section Leader of the Product Demonstration Team and scheduled, ordered product for, and executed the demonstration events daily. - Bonus recipient. Show less



The Greene Turtle Sports Bar & Grille

• Food and Beverage Services
• 200 - 300 Employee

• Bartender

  • Dec 2015 - Dec 2016

  - Demonstrated welcoming hospitality and customer service strategies at a top-performing casual dining restaurant located at a bustling tourist destination. - Thrived and excelled in a fast-paced and high-pressure environment. - Memorized food and drink menu and offered suggestions based on guest’s preferences using sales strategies to maximize profits. - Multitasked efficiently and accurately to ensure maximum profit and high guest retention. - Prepared specialty cocktails for my designated guests as well as for entire restaurant as service bartender. - Performed standard operating procedures with minimal supervision. - Provided and maintained a fun and entertaining atmosphere for guests. - Competed in Greene Turtle's Annual Bartender Competition and received Honorable Mention award. Show less



Chili's

• United States
• Restaurants
• 700 & Above Employee

• Front of House Shift Manager / Certified Regional Opening Trainer / Bartender / Server

  • Oct 2005 - Dec 2015

  - Assisted the General Manager at a top-performing casual dining restaurant located in an international airport hotel district. - Reviewed applications and interviewed applicants. - Conducted new hire orientations which entailed reviewing company handbook and policies, signing off on onboarding documents, completing and processing forms I-9 and W-2, and coordinating training schedules. - Composed and delivered weekly front of house schedules remotely for a staff of over 50 employees of Bartenders, Servers, Hosts, To-Go Specialists, and Trainees using Excel, Outlook, and HotSchedules. - Consulted with the General Manager for optimum scheduling based on forecasted sales projections. - Strategized with GM regarding methods of increasing business. - Utilized marketing tactics and cultivated partnerships with local community businesses, directly increasing sales and profits. - As a Certified Regional Store Opening Trainer, facilitated training classrooms and live action sales floor training. - Proctored knowledge exams and performed administrative tasks while providing mentorship and coaching to new team members. - As the Lead Trainer for home store, scheduled and coordinated monthly trainer meetings by composing agendas highlighting focus areas and topics as well as goals for each month. - Composed performance evaluations of Certified Trainers and provided coaching, mentoring, and supplemental assistance as needed. - Coordinated annual trainer outing events. - Provided a legendary dining experience for guests by creating an entertaining and welcoming atmosphere as a Bartender and Server. - Executed the "every guest is my guest" mentality to ensure efficient, friendly, and attentive service. - Employee of the Month Award Recipient. Show less



iHeartMedia

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Programming Intern

  • May 2007 - Aug 2007

  - Assisted with music and popular culture research, radio show preparation, and overall programming of the station. - Utilized audio editing and production hardware and software to create and edit commercials for on-air broadcast and for social media. - Collaborated with disc jockeys and and other interns to create on-air entertainment. - Trained newly-hired interns. - Assisted with music and popular culture research, radio show preparation, and overall programming of the station. - Utilized audio editing and production hardware and software to create and edit commercials for on-air broadcast and for social media. - Collaborated with disc jockeys and and other interns to create on-air entertainment. - Trained newly-hired interns.



Facchina Construction Company

• La Plata, Maryland, United States

• Executive Administrative Assistant

  • Jun 2002 - Jun 2005

  - Provided administrative support to the Executive Vice President of a busy commercial construction firm. - Performed standard office tasks such as scheduling, filing, scanning, copying, e-mailing, shipping, and receiving. - Assisted with compiling and submitting bid packages as a general contractor for commercial construction projects. - Attended progress meetings and recorded meeting minutes to keep project progress transparent and organized. - Corresponded with architects and subcontractors of projects to ensure that tasks were completed on schedule. - Reviewed insurance coverage certificates regularly to ensure validity. - Composed weekly equipment rental issue expense reports, analyzing costs and usage and cutting expenses when possible, resulting in thousands of dollars saved on multiple projects. Show less