Shift Lead

• Jun 2021 - Present

Follows all opening and closing procedures including money drawer counts, espresso machine set up and tear down, baked goods merchandising and inventory, brewing coffee, checking in with employees, cleaning the shop thoroughly, and staging the shop for the next day. Gives high quality customer service to all that enter the door and authentically connects and engages with them, creates espresso beverages to the best standards of the shop and overall quality, suggests and serves all available baked goods that the customer desires. Calibrates the espresso machine throughout the day to maintain great consistency, delegates tasks to employees and regulates breaks, immediately addresses and supports any customer complaints or issues as well as any employee’s, assigns employees to certain stations during high traffic times so as to ensure a smooth and efficient process for both customer and employee, keeps stations and cafe clean throughout the day and to the standards of the Ohio Health Board, steps in wherever needed, follows tasks established by upper management, trains new employees on the history of coffee, use of espresso machine, pour over processes and the POS system. Sets the tone for the day and creates a friendly atmosphere for both customer and employee. Show less

Product Designer

• Aug 2020 - Present

I am a fine artist as well as digital and I design for apparel and housewares for my shop in Redbubble.com (shop name is Glitterpony84). I also do freelance for various clients. I do tattoo designs as well. I am a fine artist as well as digital and I design for apparel and housewares for my shop in Redbubble.com (shop name is Glitterpony84). I also do freelance for various clients. I do tattoo designs as well.

Lead Barista

• Oct 2020 - Jun 2021

* Winston’s Coffee and Waffles Helps set up barista station in food truck, creates high-quality coffee and tea beverages to the highest standards and in efficient time, proceeds through the POS system and creates a delightful experience with each customer, makes sure to keep equipment clean and follows the regulations of the Ohio Health Department, help educate customers on our menus, Supports the company’s digital marketing campaigns, creates signage, helps open and close the food truck with the proper procedures, and carries out duties as requested by owner. Show less

Unemployed

• Mar 2020 - Oct 2020

Currently looking for employment in coffee industry, inventory management or artistic fields Currently looking for employment in coffee industry, inventory management or artistic fields

Logistics Coordinator

• Jan 2018 - Aug 2020

Store Manager

• Oct 2019 - Mar 2020

Team Lead Manager

• Nov 2018 - Mar 2020

Barista and Part-Time Manager

• Jul 2016 - May 2017

Two Rivers is a one-of-a- kind local coffeehouse in downtown New Castle. My duties are as follows: Makes delicious, creative coffee beverages that educate customers on high quality coffee while also creating a personalized experience. Handles monetary requirements efficiently and with great precision. Manages and divides duties among coworkers. Also stays up to date with the latest coffee techniques, roasts, and innovative ways to create community at the shop. Researches and designs new recipes for flavored coffee drinks. Goes above and beyond to help local patrons feel welcomed and well taken care of while at the shop. Show less

Pending Admissions Coordinator

• Mar 2016 - Jul 2016

ECOT is a online charter school for Pre-K to 12th grade. My duties were as follows; received processed applications that were pended due to missing proper s documentation as regulated but the Ohio Board of Education. Would contact applicants and explain, with proper phone etiquette, what documents were still required and the multiple ways they can send them (fax, email, mail, etc). Created positive relationships with applicants over the phone and was able to obtain documents in a efficient and timely manner. Gained a wealth of knowledge of the policies and regulations to admit students according to the OBE. Experienced new ways to utilize information using multiple computer applications and software. Show less

Screen Printer

• Jul 2015 - Mar 2016

Permanent Cosmetic Technician

• Jul 2014 - Jul 2015

Meghan Davis Founder and owner of Forever Cosmetics LLC, Meghan is a certified Permanent Cosmetic Technician where she creates naturally-enhancing permanent eyeliner, eyebrows as well as provides non-laser tattoo removal. Meghan has been a traditional tattoo artist since 2009 and in 2013 she decided to go down a different avenue in her career. Due to the fact that she could obtain a new skill set and help those who would benefit from Permanent Cosmetics, Meghan went through extensive personal training by one of Ohio’s leading and most experienced professionals. She uses both her creative background and sophisticated equipment to produce amazing results in Permanent Cosmetics. In addition, Meghan has learned the latest procedural methods necessary to remove tattoos without laser therapy and gives the client a less invasive and more efficient alternative. Meghan’s constantly seeking the latest techniques and products to enhance her abilities in providing the best professional services to her clients. She also wishes to soon go into the medical world with Paramedical Tattooing and help even more people suffering from skin maladies. Meghan will soon be learning the techniques of aereola re-pigmentation to help women who've had mastectomies from breast cancer. Contact Meghan through her email Medavis849@gmail.com and her Facebook page : https://www.facebook.com/MeghansPM Show less

Specialist

• Mar 2010 - Nov 2013

* Greet customers with a warm welcome and inquire on how I could help them. * Probe the customer politely to get a sense of what their perfect solution would be and guide them to it. * Do regular POS procedures on our register devices ("Easy Pays"). * Send customers off with a fond farewell and answer any remaining questions they have. * Progressively going through extensive training on products and good customer service procedures. * Being a Concierge at the Genius Bar where I check customers in for their technical help appointments, make the appointment for them if needed, receive and transport repaired items to their owners, keep the queue up-to-date and regulated on time, as well as guide the Geniuses to their next customer. * Answer phones with proper etiquette and answer questions as well as direct them to the right extension. * Merchandise and stock products on the floor and display windows. * Partake in technical questions and concerns on certain products and help find the right solutions. * Follow both closing and opening procedures for the store. * Personally help set up a customer's device and guide them through the basics of using it with confidence. * Most importantly, give the customer an overall personalized shopping experience and makes sure they have all that is needed. A: 4070 The Strand East Show less

Tattoo Apprentice

• Aug 2009 - Aug 2011

* Answer telephones with proper etiquette and schedule appointments and consultations for tattoo artists. * Meet and greet clients. * Provide and process proper paper work of each client and their specific tattoo pieces * Make tattoo stencils, set up artist's station with the proper sterile instruments and health code procedures, shave clients and stencil outlines properly on the body part. * Sterilize equipment and tools such as 'tubes' and 'grips' according to proper Health Code standards and procedures. * Refresh artists' supplies such as distilled water, paper towels, sterile lab napkins, tongue depressors and sanitizing products. * Observe artists closely as artists tattoo their clients. *Give proper healing instructions to clients. *Work and progressively improve drawing skills. *Become certified in CPR, First Aid and Blood-borne Pathogens and Infections Control. *Learn how to set up a tattoo machine as well as the anatomy and use of the instrument. Show less

Team Lead

• Jul 2008 - Apr 2010

Provide top-notch customer service including greeting and acknowledging every customer that enters the shop. * Maintain and share a vast knowledge of quality, variety and health benefits of teas as well the companies' products and services. * Ensure quality guest service through active listening, the ability to identify the best products for a customer's specific need, and suggesting alternatives and additional items as appropriate. * Meet or exceed sales goals while helping to promote teamwork, motivation and setting a good example for co-workers on the sales floor. * Made tea beverages for customers. * Delegate tasks to Team Members and Barista as seen fit. * Continue "sampling" to customers throughout the day to draw attention to the product and bring them into the store. * Closing and opening the store with the proper procedures including making the daily tea samples. * Maintain a clean work environment and proper health code standards. * Receive inventory and stock according to the proper company procedures. * Conduct transactions at the register. * Provided proper signage and maintained correct pricing on products. * Answer telephone with proper etiquette and answer customer's needs or take tea orders. * If needed, ship a customer's items from the store using the proper procedures. * Lifting heavy materials (25 pounds to 50 pounds at most) when needed. * Being able to be on foot for at least four hours at a time. Show less

Sales Associate

• Sep 2007 - Jun 2008

Greeted customers at the door. * Assisted customers and guided them to specific art materials. * Made suggestions based on knowledge of products. * Received and stocked inventory to its' proper place. * Maintained correct signage and pricing of items in assigned section. * Conducted transactions at the register. * Answered store telephone with proper etiquette. * On foot and walking for at least three hours at a time. * Lifted Heavy material (as heavy as 50 pounds). * Performed additional duties assigned by Supervisor and / Show less

Hostess

• Jun 2005 - Aug 2005

* Greeted customers at the door and assisted them to their seats. * Provided menus to customers. * Bussed and set up tables with proper utensils. * Assisted waiters and waitresses when needed. * Greeted customers at the door and assisted them to their seats. * Provided menus to customers. * Bussed and set up tables with proper utensils. * Assisted waiters and waitresses when needed.

Personal Assistant

• Jun 2004 - Aug 2004

Cleaned and set up classroom areas. * Supervised children during lunches and breaks. * Assisted faculty such as retrieving supplies. * Answered telephones with proper etiquette and took messages as well for faculty. * Fulfilled any tasks that were given by the supervisor. Cleaned and set up classroom areas. * Supervised children during lunches and breaks. * Assisted faculty such as retrieving supplies. * Answered telephones with proper etiquette and took messages as well for faculty. * Fulfilled any tasks that were given by the supervisor.