Experience

Tocsys TechnoSolution Pvt. Ltd.

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• General Manager

  • Oct 2012 - Present

  I provide Leadership by supporting Account Management and Sales Professional within the area. Lead and direct by coaching a Team of 30+ employees that include staff developement and policy implementation. Deliver on Customer Service expectations by maintaining high delivery standards. I am a marketer and facilitator; a GM and tactical planner. I design and deliver cross-border call center services from nearshore, US and Canadian call centers. I work with a talented team of… Show more I provide Leadership by supporting Account Management and Sales Professional within the area. Lead and direct by coaching a Team of 30+ employees that include staff developement and policy implementation. Deliver on Customer Service expectations by maintaining high delivery standards. I am a marketer and facilitator; a GM and tactical planner. I design and deliver cross-border call center services from nearshore, US and Canadian call centers. I work with a talented team of professionals on highly coordinated marketing efforts. We pay special attention to each facet of the inbound customer service or outbound sales acquisition campaign we deploy --- lead generation; collateral; requirements analysis; contracts; workflow; copy/scripting; database; training; quality and benchmarking; logistics and reporting. For newer centers, we work as an outsourced business development organization. Email me directly at nikhil@tocsystech.com Show less I provide Leadership by supporting Account Management and Sales Professional within the area. Lead and direct by coaching a Team of 30+ employees that include staff developement and policy implementation. Deliver on Customer Service expectations by maintaining high delivery standards. I am a marketer and facilitator; a GM and tactical planner. I design and deliver cross-border call center services from nearshore, US and Canadian call centers. I work with a talented team of… Show more I provide Leadership by supporting Account Management and Sales Professional within the area. Lead and direct by coaching a Team of 30+ employees that include staff developement and policy implementation. Deliver on Customer Service expectations by maintaining high delivery standards. I am a marketer and facilitator; a GM and tactical planner. I design and deliver cross-border call center services from nearshore, US and Canadian call centers. I work with a talented team of professionals on highly coordinated marketing efforts. We pay special attention to each facet of the inbound customer service or outbound sales acquisition campaign we deploy --- lead generation; collateral; requirements analysis; contracts; workflow; copy/scripting; database; training; quality and benchmarking; logistics and reporting. For newer centers, we work as an outsourced business development organization. Email me directly at nikhil@tocsystech.com Show less



C Support Services

• United States
• IT Services and IT Consulting

• Founder & Chairman

  • Jul 2015 - Present

  I am an accomplished Business and IT professional with demonstrated experience and expertise in leading process definitions & enhancements, project management, strategy and implementations while leveraging software packages such as SAP, Siebel and Microsoft technologies. Experience in the following areas: -Strategic Planning -ERP/CRM -Mobility Technologies -SAP/Siebel -Payment Card Industry/PCI Compliance -Contract Negotiation -Pricing -Field Sales -Call… Show more I am an accomplished Business and IT professional with demonstrated experience and expertise in leading process definitions & enhancements, project management, strategy and implementations while leveraging software packages such as SAP, Siebel and Microsoft technologies. Experience in the following areas: -Strategic Planning -ERP/CRM -Mobility Technologies -SAP/Siebel -Payment Card Industry/PCI Compliance -Contract Negotiation -Pricing -Field Sales -Call Center -E-Commerce Specialties:Business Process Definition and Enhancement, Field Mobility Applications Strategy, Customer Relationship Management Strategy & Rollouts, SAP ERP, Siebel and SAP CRM technologies, Order Management, Pricing Stratgies, Payment Card Processing For newer centers, we work as an outsourced business development organization. Email me directly at nikhil@csupportservice.com Show less I am an accomplished Business and IT professional with demonstrated experience and expertise in leading process definitions & enhancements, project management, strategy and implementations while leveraging software packages such as SAP, Siebel and Microsoft technologies. Experience in the following areas: -Strategic Planning -ERP/CRM -Mobility Technologies -SAP/Siebel -Payment Card Industry/PCI Compliance -Contract Negotiation -Pricing -Field Sales -Call… Show more I am an accomplished Business and IT professional with demonstrated experience and expertise in leading process definitions & enhancements, project management, strategy and implementations while leveraging software packages such as SAP, Siebel and Microsoft technologies. Experience in the following areas: -Strategic Planning -ERP/CRM -Mobility Technologies -SAP/Siebel -Payment Card Industry/PCI Compliance -Contract Negotiation -Pricing -Field Sales -Call Center -E-Commerce Specialties:Business Process Definition and Enhancement, Field Mobility Applications Strategy, Customer Relationship Management Strategy & Rollouts, SAP ERP, Siebel and SAP CRM technologies, Order Management, Pricing Stratgies, Payment Card Processing For newer centers, we work as an outsourced business development organization. Email me directly at nikhil@csupportservice.com Show less



Virtusa

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Associate Software Engineer

  • Jun 2011 - Oct 2012

  Development Team Development Team