Experience

American LegalNet is Now Part of Aderant

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support and Solution Implementation Specialist

  • Mar 2018 - Present

  Encino, California ~ Assist customers with installing SQL based MS-Word add-in. ~ Tier 2 trouble-shooting of SQL and security issues related to above installations. ~ Mentor and tutor Tier 1 level colleagues.



Self-employed

• Real Estate
• 1 - 100 Employee

• Workplace Communications & English Coach for Software Engineers & IT Professionals

  • Mar 2023 - Present

  Helping software engineers & IT professionals improve their job security & career advancement through workplace communication & English skills.



Xytech Systems, Inc,

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Senior Software Support Representative

  • Sep 2006 - Jan 2018

  Greater Los Angeles Area Acted as a liaison between the client and Xytech Systems in performing online troubleshooting and software issue resolution with clients in real time as a Tier 2 Application Support Analyst for MediaPulse and Enterprise issues; This is a client facing position requiring ownership of issues in an end-to-end customer support.



Advanced Productivity Software is Now Part of InTapp

• Software Support Representative

  • Sep 2002 - Jan 2006

  Atlanta, Ga. Supported customer software issues for time tracking and cost recovery software for law firms in a timely and friendly manner. Advanced Productivity Software provided scalable, reliable time tracking and cost recovery software that makes it easier to capture more time accurately, enabling law firms to quickly track and access activity that improves the bottom line. DTE Axiom (time entry) DTE Axiom desktop and mobile time entry software, enables lawyers to quickly track and enter time on their… Show more Supported customer software issues for time tracking and cost recovery software for law firms in a timely and friendly manner. Advanced Productivity Software provided scalable, reliable time tracking and cost recovery software that makes it easier to capture more time accurately, enabling law firms to quickly track and access activity that improves the bottom line. DTE Axiom (time entry) DTE Axiom desktop and mobile time entry software, enables lawyers to quickly track and enter time on their desktop, laptop or mobile devices. This product adopted by over 150,000 users. Show less



FBO Systems, Inc.

• United States
• Software Development

• Software Support Representative

  • Sep 1992 - Aug 2002

  Duluth, Ga. On-site customer training/implementation and end user support of asset management software for heavy manufacturing and chemical process industries.