• Jul 2017 - Present

• Improve operation efficiency for program departments including: preschool, membership services, parties and events, enrichment classes, facilities and maintenance, and the cafe.• Direct all marketing campaigns and KPIs to increase overall business revenue. Manage social media, website content, digital marketing content, and advertisement campaigns.• Manage the human resources department by overseeing the implementation of effective policies and procedures.• Provide strategic planning to improve efficiency of programs and operation systems to maximize company growth and profit in the San Francisco and Danville locations. Show less

• Aug 2016 - Jun 2017

• Provided day-to-day management of preschool with up to 100 students in overseeing communications and managing relationships with families and teachers. • Directly supervised 30+ employees including preschools teachers, administrative staff members, parties and events staff, and a café and maintenance team. • Collaborated with CEO to improve business operations and programming, while providing strategic long-term planning for business growth and expansion.

Kindergarten to College (K2C) Outreach Coordinator

• Jul 2013 - Jul 2016

• Managed all outreach and marketing efforts to families and schools for the Kindergarten to College (K2C) program, a universal college savings initiative for students in San Francisco Unified School District (SFUSD). These efforts resulted in 18% of families saving over $1.8 million dollars for their children's college education with K2C. • Partnered and trained staff from 74 SFUSD schools and over 30 community partners to increase college savings awareness and family participation rates in saving for college for 22,000 families with K2C accounts. • Managed grant contracts and relationships with 13 partner nonprofit organizations who supported outreach efforts for the K2C program to families and increased saver rates. • Coordinated 24 annual SFUSD classroom field trips to Citibank branch locations, which increased saver rates by approximately 400 students per year. Show less

Senior Community Manager

• Jul 2011 - Jun 2013

• Managed the day-to-day operations of the Jumpstart Community Corps program: an intergenerational volunteer program that provided over 180 preschool children with important language and literacy skills to prepare them for school success. • Designed training curriculum and delivered over 30 hours of Jumpstart’s early childhood education trainings to 100 volunteers (primarily older adults) annually. Received over 90% ratings on volunteer satisfaction from training adaptations and training implementation. •Surpassed program goal of recruiting 100 volunteers annually by implementing innovative recruitment strategies, which included a grass-roots outreach strategy as well as a veteran volunteer referral initiative. •Collaborated with and maintained high-quality preschool program partner relationships with Boston Public Schools and Head Start Centers in delivering the Jumpstart program in 11 preschool classrooms. Received high ratings on program partner satisfaction from feedback surveys. •Supervised a team of Community Managers in providing supervision and support to achieve Jumpstart’s school success outcomes. Show less

Program Manager: Banking on Our Future

• Feb 2011 - Jun 2011

• Managed a free financial literacy education program that empowered over 2,000 youth in Greater Boston with important financial literacy skills. • Provided trainings in financial literacy and teaching strategies to banking partners and community volunteers to deliver the curriculum to youth. • Established and maintained high-level relationships with over 30 nonprofit and for profit institutions, including the FDIC, Federal Reserve Bank of Boston, Boston Public Schools, and community based organizations, in recruiting volunteers to deliver the financial literacy education to youth. Show less

Patch Coordinator

• Feb 2008 - Feb 2011

• Managed an interagency collaborative with the Department of Children and Families, the Department of Youth Services, and community residents, to improve the quality of family support services and reduce the city’s rate of child abuse and neglect. • Increased access for over 200 families a year to community resources by coordinating city-wide resource fairs, violence-prevention initiatives, healthy eating groups, parenting support groups, and educational workshops aimed at empowering residents. • Supervised a family support advocate and supported a team of social workers in helping over 100 families annually reach economic self-sufficiency. Show less

Early Childhood Development Coordinator

• Aug 2006 - Jan 2008

• Managed the Welcome Baby Program: a home visiting program that provided over 300 families a year to parenting resources and support services. • Supervised a team of home visiting staff and facilitated staff meetings and professional development opportunities. • Provided outreach and referrals for early childhood programs including: home visiting programs, literacy programs, and school-based playgroups. • Managed the Welcome Baby Program: a home visiting program that provided over 300 families a year to parenting resources and support services. • Supervised a team of home visiting staff and facilitated staff meetings and professional development opportunities. • Provided outreach and referrals for early childhood programs including: home visiting programs, literacy programs, and school-based playgroups.

Playroom Therapeutic Caregiver

• Apr 2003 - Oct 2004

• Utilized play therapy to help children with disabilities overcome barriers • Created behavioral treatment plans for children with special needs • Implemented weekly tracking progress to assess children’s development • Supported positive parent/child relationships through role modeling and parent coaching • Utilized play therapy to help children with disabilities overcome barriers • Created behavioral treatment plans for children with special needs • Implemented weekly tracking progress to assess children’s development • Supported positive parent/child relationships through role modeling and parent coaching