Experience

Community Bank Bangladesh Limited

• Bangladesh
• Banking
• 100 - 200 Employee

• Customer Service Executive

  • Jun 2022 - Present



eduaid - Immigration Services

• Australia
• Information Services
• 1 - 100 Employee

• Relationship Manager business Development

  • Sep 2021 - Jun 2022

  Build and maintain relationships with clients and partners. And give clients personalized advice, build rapport and provide quick responses to their inquiries. Communicating with assigned existing and newly registered clients and establishing a relationship to facilitate their migration applications processing. Providing information to the clients related to the specific visa application. Performing tasks such as drafting, proofing, formatting and maintain varied kinds of documentation collaborating with the intermediaries accountants, surveyors, and Tax Lawyers etc. Closely working with the company`s accounts department to manage client`s payments. Checking clients operational, financial and tax documents as per visa processing requirements. Assisting with processing teams to complete all relevant visa and immigration related documents and ensuring timelines are met set by the respective government authority Creating and maintaining an excellent personal relationship with clients and colleagues within the organization. Show less



Bank Asia Limited

• Bangladesh
• Banking
• 700 & Above Employee

• Relationship Officer

  • Sep 2017 - Oct 2020

• Monitoring & Recovery Officer

  • Sep 2017 - Oct 2020

  Outstanding experience in Credit Card collection dues from all customers. Deep knowledge of small business loans/Credit Card and overdrafts. Huge knowledge of collection processes and regulations. Immense ability to maintain accuracy for all client accounts. Ability to operate Istelar, card pro, Ctl Prime & Tranzware system.Exceptional ability to resolve all data issues for customers. Ability to read and analyze various business correspondence and manuals. Ability to resolve all customer issues. Assisted to resolve delinquent accounts for collection of due payments.Administered default accounts for late stage collections. Developed collection strategies to reduce all business losses. Designed default notices for state for loan processes. Ensured compliance to all banking guidelines and regulations.Our Major Responsibilities: Coordinated with customers to establish reasons for nonpayment. To ensure the repayment from default customers and to keep the delinquent ratio of credit cards portfolio in a standard & reasonable level. Also Keep CL portfolio in the best minimum level minimizes the risk & initiate accordingly. Follow-up irregular Credit Card customers on Daily Basis & need to meet customers all types of overdue related queries.Proper feedback to management regarding customer query, Collections & Recovery update and further as per requirement time to time.Update all correspondence with irregular customers in daily monitoring sheet/system.To identify the problems regarding collections and recovery and find out ways by investigation to resolve as well as report to the Management.To ensure proper Agency monitoring in order to repayment of classified customers.Managed computer system and updated all customer accounts. Ensured compliance to collection guidelines. Show less



Janata foundation

• Dhaka, Bangladesh

• Account Relationship Manager

  • Feb 2016 - Nov 2017



Bermohol Multi-purpose Co-operative Society Ltd.

• Jhalokati District, Barisāl, Bangladesh

• Account Manager

  • Jan 2010 - Dec 2016

  Contact with Customers to giving Loan, Collection & Savings Creating and processing invoice. Process journal and ledger. Enter data to accounts book and software. Crosschecking invoices with payments and expenses to ensure accuracy. Managing company`s accounts payable and receivable. Prepare accounts related reports. Maintain personal file of the project staffs, leave, sick and other registers. Preserve all documents related to project financial issues including bill voucher, cash ledger books, files, register, reports and other documents. Orient the project team on financial policy, norms, mandatory and compliance`s for quality financial management. Support Finance Manager Director with accounts related duties. Show less