Product Marketing Manager, Enablement Insights

• Apr 2023 - Present

Program Manager II - Product Enablement | Commercial Products and Services

• Aug 2022 - Jan 2023

Transforming the work our Commercial Products and Services Product Managers do into digestible, concise enablement materials that train and guide our operators and sellers to deliver our products to the market.

Product Management - Customer Education

• Oct 2021 - Jan 2023

-Manage a commercial product supporting customer eduction needs for clients, prospects, and partners-Ideate, design, and implement product updates and new feature launches through cross-functional execution with engineering and design teams -Coordinate with product content production and strategy stakeholders to manage and execute content updates and new launches -Perform continuous discovery into user feedback and potential product capabilities to expand product to meet evolving user needs and grow product offerings-Develop and manage product KPIs through data analysis, informing product performance and trends-Collaborate with business owners across the organization to organically market product to additional user personas, increasing product awareness and adoption Show less

Program Manager

• Dec 2020 - Oct 2021

-Design and create educational programming for processes, products, and market strategy to enable internal and external customers to execute change management and launches-Support global sales & operations leaders to provide project management expertise, tactical planning, and build strategic initiatives. -Develop and execute project plans, driving cross-functional team tasks to ensure each project completes on-time, within agreed constraints of resources, scope, quality and risks-Measure and monitor each project from inception to delivery, including tracking and communicating status, identifying and tracking cross-functional dependencies, proposing options to mitigate risk and drive issues to resolution Show less

Senior Ocean Freight Operations Associate

• Jul 2019 - Dec 2020

-Managed North America export shipments from fulfillment to arrival at destination -Supported service escalations across the team to maintain service level agreements, on-time performance, and shipment execution-Maintained external stakeholder relationships with our providers to ensure healthy KPIs and service execution -Designed training materials and processes to mentor and onboard incoming associates

Executive Team Lead

• Aug 2015 - Sep 2018

-Led five cross-functional operational and logistics teams focused on product distribution, inventory forecasting and control, merchandising, receiving, sales, and many other functions that supported a 50+ million dollar business. -Designed and implemented process improvement initiatives, resulting in an increase of productivity margins across multiple locations -Championed new private brand launches, process changes, and implementation of new technology tools. -Managed and upheld KPIs across 10+ vendors focused on fulfillment, property management, and merchandising. -Executed data analysis across multiple reporting systems, packaging findings and proposed action plans to senior regional leaders. -Controlled global events and product life cycles through project management, inventory forecasting, and fulfillment execution. Show less

Store Operations Manager

• Jul 2012 - Aug 2015

-Led a team of 5-7 sales associates to execute sales operations, customer service, inventory control, merchandise execution, and online fulfillment. -Improved inventory control and forecasting through enhancing workflow processes of receiving products and implemented a data analysis focus to increase the visibility into inventory levels. -Targeted market segments through pulling reporting on detailed sales and capitalized on specific inventory in order to grow sales comps for our location. Show less