Experience

Calibrate Property Management

• United States
• Real Estate
• 1 - 100 Employee

• Property Manager

  • Jan 2022 - Present

  I am currently the property manager for Deer Valley Apartments, a property with 238 rental units where we maintain over 95% occupancy. My main priorities include budgeting, resident billing & notices, and pricing. I compile and review weekly reports for ownership, attend weekly pricing meetings, and give bi-weekly ownership updates via phone. I plan and execute resident events on a monthly basis and work with our leasing consultant to post engaging content on various social media platforms to encourage resident satisfaction and new lead traffic. in addition to my duties at Deer Valley, I regularly assist in the management two other properties in the Chicagoland area.

• Leasing Manager

  • May 2021 - Jan 2022

  I managed the leasing workflow from beginning to end starting with greeting up to 30 prospective renters on the phone daily. I would schedule and conduct tours of the property in line with Fair Housing regulations and follow up on tours to encourage leasing. Once applied, I would process applications and conduct lease signings. I often assisted the Property Manager in other tasks such as resident billing, notices, and invoice processing.



Claridge House Chicago

• Greater Chicago Area

• Front Office Manager

  • Jan 2020 - Apr 2021

  I began my role at the Claridge House on a temporary task-force basis which soon grew into and offer for a promotion. In this new role, I was leader of the Front Office again overseeing front desk and bell services. I would review budget and plan purchases in line with productivity. I sourced new suppliers and negotiated pricing to maintain inventories. As this was a new property to our management portfolio, I also spent a lot of time drafting SOPs for both my department and property-wide to ensure uniform training was in place.



Hotel Lincoln Chicago

• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • May 2019 - Jan 2020

  I assisted the Director of Front Office in hiring, training, and managing all front of house staff including bell services and front desk/concierge. I analyzed and responded to guest reviews relaying information to the appropriate departments and acting swiftly to ensure problem resolution for the guest. Additionally, I made purchases and processed payment for invoices to ensure the front desk always had proper tools for success. Lastly, I created weekly schedules based on varying availability and seniority of staff and processed bi-weekly payroll including incentive and bonus pay.



Sunriver Resort

• United States
• Hospitality
• 100 - 200 Employee

• Assistant Guest Services Manager

  • Jul 2017 - Apr 2019

  I was part of a front office management team that collaboratively oversaw a team of 20-35 individuals in various guest service positions. I was involved in the hiring, training, and support of these teams and worked hands on in each area - reception, concierge, and bell services. I revised, produced, and promoted standard operating procedures in the front office including guest follow-up initiatives and inventory and ordering practices, as well as resort wide procedures such as the creation of standard emergency communication documentation. I worked with my manager and director to compile and analyze financial data and survey responses to find areas of opportunity for improvement. Most importantly, I handled each guest interaction with care and worked hard to ensure any issues were fully resolved and followed-up on to complete the guest recovery cycle.



Destination Residences Snowmass

• United States
• Hospitality
• 1 - 100 Employee

• Interim Guest Services Manager

  • Feb 2019 - Mar 2019

  I assisted a sister-property during peak season in all guest services capacities. Helped train new staff on SMS property management system. Since I was only there for a task-force role, I had to familiarize myself very quickly with various rental home properties & guestroom types and the policies & amenities available to different booking types in order to be able to assist the various guests that came though this front desk. I built relationships with the staff quickly as well in order to communicate and come together to ensure guests needs were met efficiently.



Northern Illinois University

• United States
• Higher Education
• 700 & Above Employee

• Event Staff / Parking Attendant

  • Apr 2012 - Jun 2017

  My duties included ensuring customer service and safety for a variety of large events. Beyond my regular duties, I was able to work closely with one of our largest annual events to help manage supplies and logistics and over multiple years evolved a system over that the event planner adopted for use after my departure from the position. My duties included ensuring customer service and safety for a variety of large events. Beyond my regular duties, I was able to work closely with one of our largest annual events to help manage supplies and logistics and over multiple years evolved a system over that the event planner adopted for use after my departure from the position.



Mason Properties

• DeKalb, IL

• Property Manager

  • Apr 2015 - May 2017

  My duties included processing rent payments quickly and without error, maintaining current accounts through regular billing for 95 units, showing apartments, communicating maintenance issues clearly to ensure tenant satisfaction, processing applications, and conducting lease signings to maintain 95%+ occupancy on average. My duties included processing rent payments quickly and without error, maintaining current accounts through regular billing for 95 units, showing apartments, communicating maintenance issues clearly to ensure tenant satisfaction, processing applications, and conducting lease signings to maintain 95%+ occupancy on average.