Experience

Planned Parenthood Gulf Coast

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Learning Specialist

  • Jan 2023 - Present

  Developed and delivered efficient training for patient care teams and leadership in both Texas and Louisiana by taking complex concepts and making them simple and accessible to diverse audiences.Created and maintained curriculum, educational road maps, and trainings as part of the organization succession planning through instructor-led, online, and hybrid environments. Selected through a highly competitive process to be a part of and serve on an organization-wide committee advising senior leaders on issues regarding diversity, equity, and inclusion. Show less

• Administrative Support Specialist

  • Jun 2022 - Jan 2023

  Checked in patients, guests, and other miscellaneous deliveries into the buildingefficiently while maintaining professionalism and respecting a diverse community.Other responsibilities consisted of managing task rooms and coffee bars, shippingand receiving, security, and other array tasks in an administrative setting.Earned a One Year service pin for my dedication to the organization and its missionand vision.

• Patient Access Liaison

  • Aug 2021 - Jun 2022

  Served as the initial point of contact for patients, ensuring a positive and efficientexperience through answering phones, managing caller request, and schedulingappointments in a health center setting.Participated in a small group dedicated to maintaining employee morale throughcelebrating special occasions and holidays, teammate recognition, andsportsmanship.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Mar 2021 - Aug 2021

  Provided a welcoming and personalized customer experience by proficiently taking orders, preparing beverages, and addressing inquiries with a friendly and professional demeanor. Demonstrated expertise in crafting high-quality beverages, adhering to standardized recipes and utilizing extensive knowledge of brewing techniques and equipment operation. Efficiently managed cash transactions, accurate handling of cash, maintaining a balanced cash register, processing payments, and provided correct change to customers. Collaborated with a diverse team to maintain a clean, organized work environment and ensuring a smooth workflow during peak hours. Show less



Lupe Tortilla Restaurants

• United States
• Restaurants
• 200 - 300 Employee

• Server

  • Jul 2020 - Apr 2021

  Provided exceptional customer service, including greeting and seating guests, taking orders in person and over the phone, ensuring order accuracy, and promptly addressing customer concerns. Maintained cleanliness, organized dining areas, processed payments accurately, and collaborated with team members to ensure smooth operations and effective communication. Learned how to take direction and follow through with a task while paying attention to detail. Provided exceptional customer service, including greeting and seating guests, taking orders in person and over the phone, ensuring order accuracy, and promptly addressing customer concerns. Maintained cleanliness, organized dining areas, processed payments accurately, and collaborated with team members to ensure smooth operations and effective communication. Learned how to take direction and follow through with a task while paying attention to detail.